Why are my earbuds failing to charge?

  1. Check if there is any dirt inside the earbud and the pin.
  2. Lightly shake the case to ensure the earphone and pogo pin is closely aligned, and check to see if it works.
  3. Put the earbud in the charging case, close the lid and connect the charger for 10 minutes. Check to see if it works.
  4. Open the case and long press the pair button for 10 seconds. Wait until the notification light is on and try again.