Please try the below:
1. If you're indoors or around high-rise buildings, move to an open outdoors space for better GPS signal.
2. Ensure your phone is updated with the latest map data when connected to the WiFi.
3. Ensure location services are turned on.
4. Restart your phone to rule out positioning failure due to a software problem.
5. If the GPS locating function fails for a long time, it may be caused by hardware errors, which require inspection and repair.
If the problem persists, please contact our Customer Support for further assistance.