1. Make sure that the Watch Pro is connected to the app and to Bluetooth. 2. Open the CMF Watch app and swipe down on the home page to sync the data. 3. If this does not solve the issue, press the button on the Watch Pro to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again. 4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the CMF Watch app. To do this, open the CMF Watch app, go to the Device page, and click Device Upgrade. 5. Upgrade the CMF Watch app to the latest version in the Google Play store or App Store to check if this resolves the issue. 6. If the above steps do not resolve the issue, press the button on Watch Pro to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.