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Why do we need firmware updates? What does a firmware update do?Firmware updates are used to add new features to the Nothing X app, to improve the performance of your Nothing product, and occasionally to fix bugs.
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What can I do with the Nothing X app?The Nothing X app unlocks the full potential of Ear (1), providing access to additional features and customizations. Use the Nothing X app to update firmware, control ANC settings, adjust the equalizer, locate lost earbuds using "Find My Earbud" and more.Don’t have the Nothing X app yet? Download it from Google Play on your Android device and from the App Store on your iOS device.
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On which operating systems is the Nothing X app supported?The Nothing X app is supported on Android 5.0+ and Apple iOS 13+.
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Do I need the Nothing X app for the earbuds to function?Ear (1) does not require the Nothing X app to function. However, the app will help you unlock the full potential of Ear (1), so we recommend downloading it.
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Where can I find information about the end of life disposal of Ear (1)?
Please dispose of your Nothing product according to local laws and regulations. In EU countries please follow the WEEE Directive.
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Where can I find Ear (1) Product Safety information?
Please refer to the Safety Information & Warranty Card provided with Ear (1).
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I have a Phone (1). Do I need to download the Nothing X app to access Ear (1) and Ear (stick)’s settings and features?
No. As long as your Phone (1) is running on Nothing OS 1.1.4 and higher, all features will be automatically accessible in Device Details when you pair Ear (1) or Ear (stick).
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I don’t have a Phone (1) or the Ear (1) app. How do I access the settings and features of Ear (1) and/or Ear (stick)?
If you have another Android or iOS device, download the Nothing X app on the Google Play or App Store.
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I don’t have a Phone (1), but I do have the Ear (1) app. Can I still use it after I download the Nothing X app?
No. Update your Ear (1) app in the Google Play or App Store and it will automatically become the Nothing X app, where you can access all settings and features for Ear (1) and Ear (stick).
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I have a Phone (1) and the Ear (1) app. Can I still use it after I download the Nothing X app?
No. When you update Phone (1) to 1.1.4, the Ear (1) app icon will automatically disappear, and all features and settings will be integrated into Phone (1) under Device Details.
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I don’t have a Phone (1). Can I still access all the settings and features of Ear (1) and Ear (stick) on my phone?
Yes. For all other Android and iOS device holders, download the Nothing X app on the Google Play or App Store to access all Ear (1) and Ear (stick) settings and features.
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Where can I find the serial number of my Ear (1)?
The Ear (1) serial number can be found on the box just below the bar code or engraved on the metallic closure of the case lid.