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App function issue

This section Created by api

  • Why can't I pair Nothing Ear to my iPhone after the reset?

    Please follow the below steps to resolve the issue on your iOS device:
    1. Open the "Settings" on the iPhone.
    2. Tap on "Bluetooth."
    3. Find the earphones you want to forget in the list of devices.
    4. Tap the "i" icon next to the earphones.
    5. Tap "Forget This Device."
    6. Confirm the action by tapping "Forget Device" in the pop-up.
    7. Open the Nothing X App to pair the earphones again.

  • Why can't I use the Nothing X app to connect to my Nothing Ear while on a call with an iOS device?

    This is normal. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. The earbuds and the app establish a connection via low-power Bluetooth. During a call, the system prioritises processing power and communication bandwidth for the call as priority. Consequently, the communication over low-power Bluetooth is halted.

  • Why can't I pair Ear (a) to my iPhone after the reset?

    Please follow the below steps to resolve the issue on your iOS device:
    1. Open "Settings" on iPhone.
    2. Tap on "Bluetooth."
    3. Find the earbuds you want to forget in the list of devices.
    4. Tap the "i" icon next to the earbuds.
    5. Tap "Forget this device."
    6. Confirm the action by tapping "Forget device" in the pop-up.
    7. Open the Nothing X App to pair the earbuds again.

  • Why can't I use the Nothing X app to connect to my Ear (a) while on a call with an iOS device?

    This is normal. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. The earbuds and the app establish a connection via low-power Bluetooth. During a call, the system prioritises processing power and communication bandwidth for the call as priority. Consequently, the communication over low-power Bluetooth is halted.

  • What languages does the Nothing X app support?

    For IOS, Nothing X supports the following languages: German, Spanish, French, Italian, Japanese, Korean, Hong Kong Traditional, Taiwan Traditional, Arabic, English, and Simplified Chinese.

    For Android, up to 50 languages are supported.

  • What languages does the Nothing X app support?

    For IOS, Nothing X supports the following languages: German, Spanish, French, Italian, Japanese, Korean, Hong Kong Traditional, Taiwan Traditional, Arabic, English, Simplified Chinese For Android, up to 50 languages are supported.

  • What should I do if the app stops working?

    You can troubleshoot the NOTHING X app by following the below steps: 1. Visit Google Play or the iOS App Store to make sure you have the latest version of the app. 2. If you already have the most recent version of the NOTHING X app, quit the app and make sure it is not running in the backround, and then open the app again. - Android: Go to Settings>App Management>App List>NOTHING X App>Clear Cache and then re-open the app. - iOS: open the Settings>General>iPhone Storage>NOTHING X App>Clear Cache and then re-open the app. 3. If the issue is not resolved, uninstall and re-install the app. Note: Ensure your device's OS version is compatible with the NOTHING X app.

  • The App stopped working, what should I do?
    You can troubleshoot the Nothing X app by following the below steps:
    1. Visit Google Play or the iOS App Store to make sure you have the latest and most updated version of the app.
    2. If you already have the most recent version of the Nothing X app, quit the app and make sure it is not running in the background, and then open the app again.
    - Android: Go to settings -> App Management -> App List -> Nothing X app -> Clear Cache and then re-open the app.
    - iOS: open the Settings -> General -> iPhone Storage -> Nothing X app -> Clear Cache and then re-open the app.
    3. If the issue is not resolved, uninstall and reinstall the app.
    Note: Ensure your device's OS version is compatible with the Nothing X app.