1. Make sure that your Watch is connected to the app and to Bluetooth.
2. If the above instructions cannot resolve your issue, press the button on the Watch to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.
3. Please upgrade the app to the latest version in the Apple Store for viewing.
4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the app. To do this, open the app, go to the Device page, and click Device Upgrade.
5. If the above steps do not resolve the issue, press the button on Watch to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.