Troubleshooting

ALL

1. ALL
2. Phones
3. Audio
4. Wearables
5. Charger

ALL

1. ALL
2. Nothing Phone (1)
3. Nothing Phone (2)
4. Nothing Phone (2a)
5. Nothing Phone (2a) Plus
6. Nothing Ear
7. Nothing Ear (a)
8. Nothing Ear (1)
9. Nothing Ear (stick)
10. Nothing Ear (2)
11. CMF Buds Pro 2
12. CMF Buds Pro
13. CMF Buds
14. CMF Neckband Pro
15. CMF Watch Pro 2
16. CMF Watch Pro
17. CMF Phone 1
18. CMF Power 65W
19. Power 33W Fast Charger

Application issue

• Why does the CMF Watch App frequently disconnect from the Watch?

Application

• My game is slow to update. What can I do?
• My text messages aren't getting sent in a game. What can I do?
• I can't send voice messages in a game. What can I do?
• I can't download any apps. What can I do?
• The download speed of the software is slow. What can I do?
• The browser isn't working. What can I do?

See all 17 articles

App function issue

• Why can't I use the Nothing X app to connect to my Nothing Ear while on a call with an iOS device?
• Why can't I pair my earbuds to my iPhone after the reset?
• What languages does the Nothing X app support?
• The App stopped working, what should I do?

Battery issue

• Why is my CMF Buds Pro 2 battery draining quickly?
• Why does the battery drain so quickly?

Bluetooth connection issue

• Why does the iPhone keep prompting "Forget Device" after connecting to CMF Buds?
• What can I do if my phone cannot detect my Watch Pro's Bluetooth?
• Why does my CMF Buds Pro 2 reconnect to only one device after moving out of range and coming back?
• Why don't the earbuds automatically reconnect to my phone when the charging case is low on battery?
• Why is my device not finding the Buds while in pairing mode?
• What can I do if my phone cannot detect my Watch Pro's Bluetooth?

See all 15 articles

Calling & Network issue

• The data network isn't working. What can I do?
• There are network issues when I download or update a game. What can I do?
• How do I turn on the call recording function?
• The network or download speed is very slow. What can I do?
• The line is breaking during a phone call. What can I do?
• My phone freezes or is unresponsive when calling. What can I do?

See all 11 articles

Camera

• My camera is slow to open. What can I do?
• My photos won't save. What can I do?
• My camera is slow to focus when taking photos. What can I do?
• The phone freezes when taking pictures. What can I do?

Charging issue

• Why does my adaptor feel hot when it is charging?
• Why does my adaptor charge so slowly?
• Why can't my adaptor charge other devices?
• Why can't my adaptor fully charge devices?
• What can I do if the power adaptor emits a noise when in use?
• My laptop charges normally when it is plugged in by itself. When another device is plugged in as well, why does my laptop stop charging?

See all 14 articles

Connectivity

• Why is my web browser slow?
• My game keeps disconnecting. What can I do?
• My phone won't connect to a computer. What can I do?
• The location toggle won't turn on. What can I do?
• The WiFi toggle is unresponsive. What can I do?
• The WiFi won't connect automatically. What can I do?

See all 7 articles

Function issue

• Why can the Smart Dial on the charging case switch noise cancellation modes but not control volume?
• Why is the button on my charging case not working?
• Why can't my earphones activate the ChatGPT feature?
• Why can't I change the music playback with press control?
• Why can't I use press control to adjust the volume after making it the corresponding action in the settings?
• Why do the earbuds adjust automatically without pressing?

See all 9 articles

Functions & Settings

• How do I hide app icons on Nothing Phone?
• Battery share isn't working. What can I do?
• The time in the status bar is different from the clock widget. What can I do?
• Face unlock won't work. What can I do?
• My phone won't vibrate. What can I do?
• An app icon has disappeared from the home screen. What can I do?

See all 24 articles

Mic issue

• What should I do if the microphone is malfunctioning?

Power & Charging

• My phone won't turn off. What can I do?
• My phone is unresponsive when charging. What can I do?
• My phone is heating up. What can I do?
• The battery has dropped quickly. What can I do? Plus, how do I check my phone's power consumption?
• My phone isn't charging. What can I do?
• The charging speed is slow or my phone won't charge fully. What can I do?

System problem

• The OTA / system update won't work. What can I do?
• The software won't update. What can I do?
• The phone is slow to boot after a software upgrade. What can I do?
• One of my app stops running unexpectedly. What can I do?
• My phone is slow to turn on. What can I do?
• The phone stutters when playing games. What can I do?

See all 8 articles

Sound

• My phone won't record sound. What can I do?
• When playing music, there's sound coming from the receiver but not the speakers. What can I do?
• There's no sound when I play videos. What can I do?
• There is a noise when I play a video. What can I do?
• There's no sound from the speakers when I play videos. What can I do?

Sound issue

• The sound quality of CMF Buds Pro 2 is not great. Is there anything I can do?
• I'm not happy with the noise cancellation effect. What can I do?
• Sound performance of earphone is not good, is there anything I can do?
• I'm not satisfied with the noise cancellation effect. What can I do?
• Why does it take time for sound to play through my earbuds after they've connected to a device?
• Why is there a sound output delay once the earbud is connected?

See all 13 articles

Others

• Why does the amplitude display of volume accommodation differ in connected devices?
• How to find the SN/IMEI of my Nothing product?
• I have lost one of my earbuds.

Exercise and health data issue

• Why is the heart rate graph on my watch Intermittent and Incomplete?
• Why is my Watch Pro's heart rate graph intermittent and incomplete?
• What can I do if my Watch Pro's step count is inaccurate?
• What can I do if my Watch Pro cannot measure my heart rate?
• What can I do if my Watch Pro's stress measurement is inaccurate or does not display?
• What can I do when my Watch Pro takes a long time to sync sleep data?

See all 13 articles

Weather information issue

• What can I do if the weather information on my Watch Pro does not update or does not display?
• How can I make the weather information on my Watch Pro match my phone's weather information?

Time and date issue

• Why is the time on my Watch Pro 2 different from My Phone?
• What can I do if the time on my Watch Pro is not in sync with the time on my phone?

Find-my-devide issue

• What can I do if my Watch Pro is unable to ring my phone using the find phone feature?

Display issue

• What can I do if my Watch Pro's screen does not light up when I lift my wrist?
• How can I prevent the brightness from dimming when my Watch Pro switches to the AOD Watch Face?

Speaker issue

• What can I do to fix the low speaker volume on my Watch Pro during calls?

Notification issue

• Why isn't my watch receiving message notifications?
• Why won't my Watch Pro receive message notifications?
• What can I do when my Watch Pro does not vibrate or flash the screen to notify me of messages or calls?
• What can I do if my Watch Pro does not receive messages after I connect it to an iOS phone?
• When receiving a call, why does my Watch Pro sometimes show the name of the caller, and sometimes show the number?

Firmware upgrade issue

• What can I do if I encounter an error while trying to upgrade my Watch Pro?