Application issue
Application
- My game is slow to update. What can I do?
- My text messages aren't getting sent in a game. What can I do?
- I can't send voice messages in a game. What can I do?
- I can't download any apps. What can I do?
- The download speed of the software is slow. What can I do?
- The browser isn't working. What can I do?
App function issue
- Why can't I use the Nothing X app to connect to Ear (open) while on a call with an iOS device?
- Why can't I use the Nothing X app to connect to my Nothing Ear while on a call with an iOS device?
- Why can't I pair my earbuds to my iPhone after the reset?
- What languages does the Nothing X app support?
- The App stopped working, what should I do?
Battery issue
Bluetooth connection issue
- I've connected Ear (open) to both my phone and laptop, and am using the earbuds for online meetings on my laptop. Why does the phone call audio come from the phone when I receive a call?
- Why can't I see Ear (open) on the Bluetooth list on my phone?
- What should I do if Ear (open) doesn't reconnect to a device within the Bluetooth range?
- What should I do if Ear (open) doesn't automatically connect/reconnect to my device?
- Why does the iPhone keep prompting "Forget Device" after connecting to CMF Buds?
- What can I do if my phone cannot detect my Watch Pro's Bluetooth?
Calling & Network issue
- The data network isn't working. What can I do?
- There are network issues when I download or update a game. What can I do?
- How do I turn on the call recording function?
- The network or download speed is very slow. What can I do?
- The line is breaking during a phone call. What can I do?
- My phone freezes or is unresponsive when calling. What can I do?
Camera
Charging issue
- One port is charging and the other one is plugged in. Why does the charging port that I used first stop charging?
- Why do I feel tingling or an electric shock sensation when I touch the wire terminals?
- I'm charging my laptop via the USB-C port and my phone via the USB-A port. Why does the charging via the USB-C port get interrupted for a moment?
- Why does the charging port stop working and restart when I start using another port?
- What can I do if there are sparks when I plug the adaptor into a socket?
- What can I do if the power adaptor emits noise when used?
Connectivity
Function issue
- Why can the Smart Dial on the charging case switch noise cancellation modes but not control volume?
- Why is the button on my charging case not working?
- Why can't my earphones activate the ChatGPT feature?
- Why can't I change the music playback with press control?
- Why can't I use press control to adjust the volume after making it the corresponding action in the settings?
- Why do the earbuds adjust automatically without pressing?
Functions & Settings
- How do I hide app icons on Nothing Phone?
- Battery share isn't working. What can I do?
- The time in the status bar is different from the clock widget. What can I do?
- Face unlock won't work. What can I do?
- My phone won't vibrate. What can I do?
- An app icon has disappeared from the home screen. What can I do?
Mic issue
Power & Charging
- My phone won't turn off. What can I do?
- My phone is unresponsive when charging. What can I do?
- My phone is heating up. What can I do?
- The battery has dropped quickly. What can I do? Plus, how do I check my phone's power consumption?
- My phone isn't charging. What can I do?
- The charging speed is slow or my phone won't charge fully. What can I do?
System problem
Sound
- My phone won't record sound. What can I do?
- When playing music, there's sound coming from the receiver but not the speakers. What can I do?
- There's no sound when I play videos. What can I do?
- There is a noise when I play a video. What can I do?
- There's no sound from the speakers when I play videos. What can I do?
Sound issue
- The sound performance of Ear (open) isn't great. Is there anything I can do?
- Why does it take time for sound to play after Ear (open) has connected to a device?
- The sound quality of CMF Buds Pro 2 is not great. Is there anything I can do?
- I'm not happy with the noise cancellation effect. What can I do?
- Sound performance of earphone is not good, is there anything I can do?
- I'm not satisfied with the noise cancellation effect. What can I do?
Others
Button/Gesture control defects
Exercise and health data issue
- Why is the heart rate graph on my watch Intermittent and Incomplete?
- Why is my Watch Pro's heart rate graph intermittent and incomplete?
- What can I do if my Watch Pro's step count is inaccurate?
- What can I do if my Watch Pro cannot measure my heart rate?
- What can I do if my Watch Pro's stress measurement is inaccurate or does not display?
- What can I do when my Watch Pro takes a long time to sync sleep data?
Weather information issue
Time and date issue
Find-my-devide issue
Display issue
Speaker issue
Notification issue
- Why isn't my watch receiving message notifications?
- Why won't my Watch Pro receive message notifications?
- What can I do when my Watch Pro does not vibrate or flash the screen to notify me of messages or calls?
- What can I do if my Watch Pro does not receive messages after I connect it to an iOS phone?
- When receiving a call, why does my Watch Pro sometimes show the name of the caller, and sometimes show the number?