App function issue
Application
- What do I do if a game is slow to update?
- What do I do if text messages can't be sent in a game?
- What do I do if I can't send voice messages in a game?
- What do I do if I can't download an app to my phone?
- What do I do if downloading software is slow?
- What do I do if the browser doesn't work?
Bluetooth connection issue
- Why can't Ear (2) connect with the Nothing X app after reset?
- Why can't my device find my lost earbud?
- Why can't Ear (2) connect to the Nothing X App during calls with iOS devices?
- What should I do if an earbud does not reconnect to a device within the Bluetooth range?
- What should I do if the earbud does not reconnect to a device after opening the lid of the charging case?
- Why isn't Ear (stick) reconnecting when it is in connection range?
Calling & Network issue
- What do I do if the data network doesn't work?
- What do I do if there are network errors when I download or update a game?
- What do I do if the internet or downloads are slow?
- What do I do if the line keeps dropping during a phone call?
- What do I do if Phone (2) freezes or is unresponsive when a call comes in?
- What do I do if calls disconnect automatically?
Camera
Charging issue
- What should I do if the battery of the earbud is draining quickly?
- What should I do if the earbud does not charge fully?
- What should I do if the charging case does not charge?
- What should I do if the earbuds do not charge?
- Why are my earbuds unable to change when placed in the charging case?
- Why can't my earbuds charge fully?
Connectivity
- Why is my web browsing slow?
- What do I do if my game keeps disconnecting?
- What do I do if Phone (2) won't connect to a computer?
- What do I do if the location toggle won't turn on?
- What do I do if the WiFi toggle won't turn on?
- What do I do if the WiFi isn't connecting automatically?
Function issue
- Why can't I change the music playback with press control?
- Why can't I use press control to adjust the volume after making it the corresponding action in the settings?
- How do I make the noise cancellation better?
- Why do the earbuds adjust automatically without pressing?
- Why does the volume displayed on the phone not match with the pressing control?
- Why is the battery draining so fast?
Functions & Settings
Mic issue
Power & Charging
- What do I do if Phone (2) won't turn off?
- What do I do if Phone (2) is unresponsive when charging?
- What do I do if the battery drops quickly, and how do I check the details of power consumption?
- What do I do if my phone won't charge?
- What do I do if Phone (2) is charging slowly or doesn't fully charge?
- What do I do if the phone won't turn off?
System problem
- What do I do if there is an OTA upgrade failure?
- What do I do if the software won't update?
- Why do some programs still run in the background after one-click cleanup?
- What do I do if Phone (2) is slow to boot after a software upgrade?
- What do I do if an app stops running unexpectedly?
- What do I do if Phone (2) gets hot during use?
Sound
- What do I do if the phone won't record sound?
- What do I do if the sound comes from the receiver, and not from the speakers, when I play music?
- What do I do if there's no sound when I play videos?
- What do I do if there's excess noise when I'm playing videos?
- What do I do if there's no sound from the speakers when I play videos?
- What do I do if the phone fails to record sound?
Sound issue
- Why is there a sound output delay once the earbud is connected?
- Why is Bass Lock not working?
- Why is there no sound when using third party app?
- Why is there noise when using a third-party app?
- What should I do if I can hear cracling or static sounds?
- What should I do if incoming volume is too low?