Troubleshooting

ALL

1. ALL
2. Phones
3. Audio
4. Wearables
5. Charger

ALL

1. ALL
2. Nothing Phone (1)
3. Nothing Phone (2)
4. Nothing Phone (2a)
5. Nothing Phone (2a) Plus
6. Nothing Phone (3a)
7. Nothing Phone (3a) Pro
8. Nothing Ear (open)
9. Nothing Ear
10. Nothing Ear (a)
11. Nothing Ear (1)
12. Nothing Ear (stick)
13. Nothing Ear (2)
14. CMF Buds Pro 2
15. CMF Buds Pro
16. CMF Buds
17. CMF Neckband Pro
18. CMF Watch Pro 2
19. CMF Watch Pro
20. CMF Phone 1
21. CMF Power 65W
22. Power 33W Fast Charger
23. CMF Buds 2
24. CMF Buds 2a
25. CMF Buds 2 Plus
26. CMF Phone 2 Pro

Application issue

• Why does the Nothing X App frequently disconnect from the Watch?
• Why can't I pair Ear (open) to my iPhone after reset?
• Why does the CMF Watch App frequently disconnect from the Watch?

Application

• Does CMF Phone 2 Pro support app locker?
• How do I hide Private Space?
• CMF Phone 2 Pro won't record sound. What can I do?
• My game is slow to update. What can I do?
• My text messages aren't getting sent in a game. What can I do?
• I can't send voice messages in a game. What can I do?

See all 20 articles

App function issue

• Why can't I use the Nothing X app to connect to Ear (open) while on a call with an iOS device?
• Why can't I use the Nothing X app to connect to my Nothing Ear while on a call with aan ios device?
• Why can't I pair my earbuds to my iPhone after the reset?
• What languages does the Nothing X app support?
• The App stopped working, what should I do?

Battery issue

• Why is the battery draining so quickly?
• Why is the battery draining so quickly?
• Why is my CMF Buds Pro 2 battery draining quickly?
• Why does the battery drain so quickly?

Bluetooth connection issue

• What can I do if my phone cannot detect my 24463's Bluetooth?
• Why don't the earbuds automatically reconnect to my phone when the charging case is low on battery?
• I've connected CMF earbuds to both my phone and laptop, and am using the earbuds for online meetings on my laptop. Why does the phone call audio come from the phone when I receive a call?
• Why can't I see CMF earbuds on the Bluetooth list on my phone?
• What should I do if CMF earbuds doesn't reconnect to a device within the Bluetooth range?
• I've connected Ear (open) to both my phone and laptop, and am using the earbuds for online meetings on my laptop. Why does the phone call audio come from the phone when I receive a call?

See all 24 articles

Calling & Network issue

• The Wi-Fi hotspot does not turn on. What can I do?
• The data network isn't working. What can I do?
• There are network issues when I download or update a game. What can I do?
• How do I turn on the call recording function?
• The network or download speed is very slow. What can I do?
• The line is breaking during a phone call. What can I do?

See all 12 articles

Camera

• My camera is slow to open. What can I do?
• My photos won't save. What can I do?
• My camera is slow to focus when taking photos. What can I do?
• The phone freezes when taking pictures. What can I do?

Charging issue

• Why are my CMF earbuds not charging fully?
• Why is my CMF charging case not charging?
• Why are my CMF earbuds not charging?
• One port is charging and the other one is plugged in. Why does the charging port that I used first stop charging?
• Why do I feel tingling or an electric shock sensation when I touch the wire terminals?
• I'm charging my laptop via the USB-C port and my phone via the USB-A port. Why does the charging via the USB-C port get interrupted for a moment?

See all 39 articles

Connectivity

• Why is my web browser slow?
• My game keeps disconnecting. What can I do?
• My phone won't connect to a computer. What can I do?
• The location toggle won't turn on. What can I do?
• The WiFi toggle is unresponsive. What can I do?
• The WiFi won't connect automatically. What can I do?

See all 7 articles

Function issue

• I'm not happy with the noise cancellation effect. What can I do?
• I'm not happy with the noise cancellation. What can I do?
• What is Personal Sound？
• Why can the Smart Dial on the charging case switch noise cancellation modes but not control volume?
• Why is the button on my charging case not working?
• Why can't my earphones activate the ChatGPT feature?

See all 12 articles

Functions & Settings

• How do I hide app icons on Nothing Phone?
• Battery share isn't working. What can I do?
• The time in the status bar is different from the clock widget. What can I do?
• Face unlock won't work. What can I do?
• My phone won't vibrate. What can I do?
• An app icon has disappeared from the home screen. What can I do?

See all 24 articles

Mic issue

• What should I do if the microphone is malfunctioning?

Power & Charging

• My phone won't turn off. What can I do?
• My phone is unresponsive when charging. What can I do?
• My phone is heating up. What can I do?
• The battery has dropped quickly. What can I do? Plus, how do I check my phone's power consumption?
• My phone isn't charging. What can I do?
• The charging speed is slow or my phone won't charge fully. What can I do?

System problem

• The OTA / system update won't work. What can I do?
• The software won't update. What can I do?
• The phone is slow to boot after a software upgrade. What can I do?
• One of my app stops running unexpectedly. What can I do?
• My phone is slow to turn on. What can I do?
• The phone stutters when playing games. What can I do?

See all 8 articles

Sound

• My phone won't record sound. What can I do?
• When playing music, there's sound coming from the receiver but not the speakers. What can I do?
• There's no sound when I play videos. What can I do?
• There is a noise when I play a video. What can I do?
• There's no sound from the speakers when I play videos. What can I do?

Sound issue

• The sound quality of CMF earbuds is not great. Is there anything I can do?
• The sound performance of Ear (open) isn't great. Is there anything I can do?
• Why does it take time for sound to play after Ear (open) has connected to a device?
• The sound quality of CMF Buds Pro 2 is not great. Is there anything I can do?
• I'm not happy with the noise cancellation effect. What can I do?
• Sound performance of earphone is not good, is there anything I can do?

See all 16 articles

Others

• Why does the amplitude display of volume accommodation differ in connected devices?
• How to find the SN/IMEI of my Nothing product?
• I have lost one of my earbuds.

Button/Gesture control defects

• Why can't I switch to the previous or next song using gesture control?
• I have set CMF earbuds to use gestures for volume control. Why is this not working?
• Why can't I switch to the previous or next song using gesture control?
• I have set Ear (open) to use gestures for volume control. Why is this not working?

Exercise and health data issue

• Why is the heart rate graph on my watch Intermittent and Incomplete?
• Why is the heart rate graph on my watch Intermittent and Incomplete?
• Why is my Watch Pro's heart rate graph intermittent and incomplete?
• What can I do if my Watch Pro's step count is inaccurate?
• What can I do if my Watch Pro cannot measure my heart rate?
• What can I do if my Watch Pro's stress measurement is inaccurate or does not display?

See all 14 articles

Weather information issue

• What can I do if the weather information on my Watch Pro does not update or does not display?
• How can I make the weather information on my Watch Pro match my phone's weather information?

Time and date issue

• Why is the time on my 24463 different from My Phone?
• Why is the time on my Watch Pro 2 different from My Phone?
• What can I do if the time on my Watch Pro is not in sync with the time on my phone?

Find-my-devide issue

• What can I do if my Watch Pro is unable to ring my phone using the find phone feature?

Display issue

• What can I do if my Watch Pro's screen does not light up when I lift my wrist?
• How can I prevent the brightness from dimming when my Watch Pro switches to the AOD Watch Face?

Speaker issue

• What can I do to fix the low speaker volume on my Watch Pro during calls?

Notification issue

• Why isn't my watch receiving message notifications?
• Why isn't my watch receiving message notifications?
• Why won't my Watch Pro receive message notifications?
• What can I do when my Watch Pro does not vibrate or flash the screen to notify me of messages or calls?
• What can I do if my Watch Pro does not receive messages after I connect it to an iOS phone?
• When receiving a call, why does my Watch Pro sometimes show the name of the caller, and sometimes show the number?

Firmware upgrade issue

• What can I do if I encounter an error while trying to upgrade my Watch Pro?