Notification issue

1. Make sure that the Nothing X app is connected to the Watch 3 Pro.
2. Make sure that the contact has been added to the contact list in the Nothing X app. To do this, follow these steps:Open the App, go to My Devices> Device settings >Frequent contacts, and click "+". For added contacts, the name and phone number will be displayed. For unadded contacts, only the number will be displayed.
3. If the above instructions cannot resolve your issue, press the button on the Watch 3 Pro to enter Settings >System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.
4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the Nothing X app. To do this, open the Nothing X app, go to the My Devices>About >Firmware update.
5. If the above steps do not resolve the issue, press the button on Watch 3 Pro to enter Settings> System Menu. Click Reset. Then, check again to check if the issue is resolved.

This issue may be caused by several factors. Please follow the steps below to troubleshoot:
1. Do Not Disturb is still enabled.
--To check if Do Not Disturb mode is enabled, open the control center pull-down menu on your Watch 3 Pro or in the Nothing X app.
2. The notification settings in the app are not configured correctly.
--Check whether the "Only display notifications when phone screen is off" option is enabled in the "Notifications" settings in the Nothing X app. If it is, disable it and check again.
--In the Display or Notifications settings on your phone, check whether the Wake Up Screen for Notifications feature is enabled. If it is, disable it and check if the issue is resolved.
3. If the settings are correct and the issue is still not resolved, press the button on the Watch 3 Pro to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.
4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the Nothing X app. To do this, open the Nothing X app, go to the My Devices >About> Firmware update..
5. If the above steps do not resolve the issue, press the button on Watch 3 Pro to enter Settings >System Menu. Click Reset. Then, check again to see if the issue is resolved.

Notification Push Principle:
When the  app is connected to your device via Bluetooth, it pushes notifications from your phone's status bar to your device, alerting you to new messages. If notifications do not appear in the phone's status bar (including applications encrypted by the system), new messages received by the phone will not be pushed to your device.

If you are not able to receive notifications, try the following steps:

1. **Check Connections**:
- Ensure that the watch is connected to the app and that Bluetooth is connected to your phone.

2. **Allow Notifications**:
- Ensure that messages can be displayed in the phone's status bar. In your phone's notification management settings, tap on the app you need notifications from and set it to "Allow notifications."

3. **Check Notification Settings in App**:
- Ensure that message notifications are enabled in the app and that third-party applications like WhatsApp/Facebook have notification settings enabled.

4. **Background Running Permissions**:
- In the app, go to **My** **Background Running Permissions** and ensure that background running permissions are enabled.

5. **Phone Settings**:
- In your phone's system settings, allow high background power consumption for the app.
- In the application and permission management section, allow the  app to auto-start.
- For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the app in the interface by selecting the top option.

#### Handling Automatic Background App Cleaning:
Some phones automatically clean background apps, causing the watch and app to lose connection. If this occurs, manually add the app to the background cleaning whitelist. For some models, long-press the app icon **App Info** **Battery** **Unrestricted**. For specific instructions, consult your phone manufacturer.

**Note**: When your phone is in an active chat interface, chat messages will not be pushed to the device. For example, if you are actively chatting on WhatsApp, WhatsApp messages will not be pushed to the device.

How message push works: When the Nothing X app is connected to your Watch Pro via Bluetooth, it will push notifications from the phone status bar to your Watch Pro, reminding you that there are new messages on your phone.When notification messages are not displayed on your phone's status bar (including apps that are not displayed because they are encrypted by the system), even if the apps on your phone receive new messages, the phone will not push the messages to your device. Here are some things you can try if you are not receiving reminders: 1. Make sure that the Watch Pro is connected to the Nothing X app and to the phone's Bluetooth. 2. Ensure that display of messages on your phone's status bar is enabled.Go to notification management in your phone's notification settings, tap on the app you need notifications from, and select "Allow notifications". 3. Check the notification reminder settings in the Nothing X app to see if the message reminder switch is turned on, and if the notifications for third-party apps such as WhatsApp or Facebook are enabled. 4. Check if permission to run in the background is enabled in the Nothing X app - My - Permission to run in the background. 5. Complete the following operations in your phone's settings: - Go to "Background power consumption management"in your phone's system settings, select the Nothing X app, and enable the "High background power consumption" setting. - Go to application and permission management in your phone's system settings, select the Nothing X app, and enable the automatic startup setting. - Android users can enter the multi-task management interface (by swiping up from the bottom of the screen or clicking the button), and select the upper part of the Nothing X app thumbnail in the interface to lock the Nothing X app. Some phones automatically clean up background apps, which may cause Watch Pro to lose connection with the app. If you encounter this issue, it is recommended that you manually add the Nothing X app to the background cleanup whitelist. For some phone models, you can do this by long-pressing the app icon >> App Info >> Battery >> Unrestricted. For the specific path, you will need to consult your phone manufacturer. Note: When your phone is in the chat interface, chat messages will not be pushed to Watch Pro.For example, if you are using your phone to chat on WhatsApp, WhatsApp messages will not be pushed to Watch Pro.

This issue may be caused by several factors. Please follow the steps below to troubleshoot:

1. Do Not Disturb is still enabled. --To check if Do Not Disturb mode is enabled, open the control center pull-down menu on your Watch or in the app.

2. The notification settings in the app are not configured correctly. --Check whether the "Only display notifications when phone screen is off" option is enabled in the "Notifications" settings in the app. If it is, disable it and check again. --In the Display or Notifications settings on your phone, check whether the Wake Up Screen for Notifications feature is enabled. If it is, disable it and check if the issue is resolved.

3. If the settings are correct and the issue is still not resolved, press the button on the Watch to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.

4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the app. To do this, open the app, go to the Device page, and click Device Upgrade.

5. If the above steps do not resolve the issue, press the button on Watch to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.

1. Make sure that the Watch is connected to the app and to Bluetooth.

2. Check the notification reminder settings in the app to see if the message reminder switch is turned on, and if the notifications for third-party apps such as WhatsApp or Facebook are enabled.

3. In order for your Watch to receive notifications of new messages from apps on your phone, the app must display a pop-up notification on your phone when it receives a new message.

4. If the above instructions do not solve the issue, press the button on the Watch to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again. 5. To experience the latest firmware features, you can upgrade the firmware to the latest version in the app. To do this, open the  app, go to the Device page, and click Device Upgrade.

6. If the above steps do not resolve the issue, press the button on Watch to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.

1. Make sure that the app is connected to the Watch.

2. Make sure that the contact has been added to the contact list in the app. To do this, follow these steps:Open the App, go to Device, then Contacts, and select "Add Contact". For added contacts, the name and phone number will be displayed. For unadded contacts, only the number will be displayed.

3. If the above instructions cannot resolve your issue, press the button on the Watch to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.

4. To experience the latest firmware features, you can upgrade the firmware to the latest version in the app. To do this, open the app, go to the Device page, and click Device Upgrade.

5. If the above steps do not resolve the issue, press the button on Watch to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.