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Calling & Network issue

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  • The data network isn't working. What can I do?

    Please try the below:

    1. Reboot the phone and turn the data network on.
    2. Take out the SIM card and insert it again, or change to another SIM card for testing.
    3. Back up your data and restore the phone to factory settings.

    If the issue persists, please contact our Customer Support for further assistance.

  • There are network issues when I download or update a game. What can I do?

    Please try the below:

    1. Check other apps or webpages to confirm if the connection is stable. Confirm that mobile data is turned on and check if your mobile data package has exceeded its limit. Alternatively, connect to WiFi.
    2. Exit the game, remove the background cache and then re-enter the game. Find the game app in Settings > Apps > See all apps. Go to Storage & cache in the game settings to clear the cache.
    3. Uninstall and re-install the gaming app.

    If the issue persists, contact our Customer Support for further assistance.

  • How do I turn on the call recording function?

    To record your phone calls:

    Please ensure you're in a country or region where call recording is available.
    1. Start a recording from a call
    Important: The first time you record a call, you’ll need to agree to local laws related to this. In many jurisdictions, permission by both speakers is required.
    To protect the privacy of all users, both parties will be notified that the call is being recorded. When you stop recording, both parties will be notified that the call is no longer being recorded.
    - Open the Dialer app.
    - Make or receive a call.
    - To record your call, on the ongoing call screen, tap Record.
    - To stop recording, tap Stop recording.

    2. Find a recorded call
    To keep your recordings private, they’re stored on your device. Calls won't be saved or backed up off-device.
    To find your recording:
    - Open the Dialer app.
    - Tap Recents.
    - Tap on the caller you recorded.
    If you recorded the most recent call, go to the player in the Recents screen.
    If you recorded a previous call, tap History. Then select the recording from the list of calls.
    - Tap Play.
    - To share a recorded call, tap Share.

    Tip: You can share recorded calls to supported apps, such as email or messaging apps.

  • The network or download speed is very slow. What can I do?

    Please try the below:

    1. If you are in a place with poor signal such as a closed environment like a high-speed train, the network is generally poor, and the internet will be slow.
    2. If a metal protective case is used, the network signal will be affected. we recommend you remove the metal protective case or use a plastic or leather protective case.
    3. Replace the SIM card to see if it works better.
    4. Some operators may have set restrictions on data usage. If it exceeds a certain amount, the carrier will limit the network speed. For details, please consult the network carrier.

  • The line is breaking during a phone call. What can I do?

    Please try the below:

    1. If the line is poor, hang up the phone and call again.
    2. The network environment is poor, such as weak signal, unstable signal, etc., which cannot meet the requirements of a cable connection, try calling in a good network environment.
    3. If there are high-speed moving objects such as a high-speed train or a highway nearby, try calling in a different environment.
    4. If the SIM card is seriously worn or has poor contact, re-insert the card or replace the card.
    5. Back up your data (phone number and SMS, etc.) and restore to factory settings.
    6. Once your data is backed up, restart your phone or update it to the latest version.

    If the issue persists, contact our Customer Support for further assistance.

  • My phone freezes or is unresponsive when calling. What can I do?

    Please try the below:

    1. Turn Airplane Mode on and off, and then dial again.
    2. Calls are largely affected by the network. Change the network environment and call again.
    3. Clear all background apps to ensure the phone has enough memory.
    4. Restart the phone and then enter the app, make sure there is enough memory and try again.
    5. Back up your data, go to app settings to clear the cache and try again.

    If the issue persists, contact our Customer Support for further assistance.

  • Calls are disconnecting automatically. What can I do?

    Please try the below:

    1. Turn Airplane Mode on and off, and then dial again.
    2. Go to settings > Network & internet > SIMs > Enable 4G Calling or disable 4G Calling to try again.
    3. Calls are largely affected by the network. Change the network environment and call again.
    4. Try a different SIM card.
    5. Update your phone to the latest version.
    6. Back up your phone data and restore the phone to factory settings.

    If the issue persists, contact our Customer Support for further assistance.

  • My phone won't access 5G. What can I do?

    Currently, 5G networks may be unavailable in some areas. We recommend that you contact your network operator to confirm network availability and whether your SIM card supports a 5G network.

    If both the local network and the SIM card support a 5G network, try the following to fix the issue:

    1. Go to Settings > Network & internet > SIMs Card > Data Preferences to check if you have selected the correct option.
    a) Tap the corresponding SIM and check whether the mobile data switch is turned on.
    b) Tap the corresponding SIM and check whether the preferred network type is set to 5G.
    c) Check with your network operator if there are roaming restrictions. If so, select the corresponding SIM and check whether the roaming switch is turned on.
    d) Select the corresponding network card, and check whether the data warning and limit exceed the limit.

    2. Go to Settings > Battery and check whether the battery power saving mode is turned on. Turn it off and check again.
    3. Switch airplane mode on or off or restart your phone and check again.

    If the issue persists, contact our Customer Support for further assistance.

  • The signal is unstable. What can I do?

    Try the below if the signal is unstable or 2G / 3G / 4G / 5G frequently switches automatically:

    1. Remove the metal phone case if using.
    2. Avoid areas with dense crowds and poor signal.
    3. Change the SIM card and see if the problem persists. If it doesn't, the issue may be with your SIM card.
    4. Turn off airplane mode and turn it on again to check if the signal returns to normal.
    5. Update the system to the latest version.

    If the issue persists, please contact our Customer Support for further assistance.

  • I can't hear sound during calls. What can I do?

    Please try the below:

    1. Disable the call mute button if turned on.
    2. The phone microphone may be blocked or damaged by foreign objects, dust or debris. Please contact us for further testing and confirmation.
    3. Check the signal strength of both the receiver and caller. Poor signals at both ends will affect sound clarity.
    4. Use headphones that fit your phone and check if the other party can hear you.
    5. Update the system to the latest version.
    6. Restart your phone.

    If the issue persists, contact our Customer Support for further assistance.

  • What do I do if the data network doesn't work?

    Please try the following:

    1. Reboot your phone and turn the data network on. Check if this resolves the issue.
    2. Take out the SIM card and reinsert it, or change to another SIM card for testing.
    3. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there are network errors when I download or update a game?

    Please try the following:

    1. View other apps or webpages to confirm if the network is working properly. Check if mobile data is turned on and if your data package has exceeded its limitat. Alternatively, use WiFi.
    2. Exit the game, remove the background cache and then re-open the game. Find the game app in Settings> Apps> See all Apps. Go to Storage & Cache in the game settings to clear the cache.
    3. Uninstall and reinstall the game.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the internet or downloads are slow?

    Please try the following:

    1. Ensure you're in a location with strong network coverage. Closed environments like high-speed rail generally provide poor coverage.
    2. Remove or replace the protective case if using a metal one. Plastic or leather ones generally enable better network connection.
    3. Replace the SIM card to check if the issue is to do with the SIM card.
    4. Ensure you're not exceeding your monthly traffic limit, as this may result in traffic restrictions. Contact your carrier for more information.

  • What do I do if the line keeps dropping during a phone call?

    Please try the following:

    1. Hang up and call again.
    2. Change the network environment, especially if there are high-speed moving objects such as high-speed rail or a highway nearby.
    4. Reinsert or replace the SIM card.
    5. Back up any important data (phone number, SMS, etc.) and restore your phone to factory settings.
    6. Ensure the firmware is updated to the latest version.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (2) freezes or is unresponsive when a call comes in?

    Please try the following:

    1. Turn Airplane Mode on and off, and then dial again.
    2. Change the network environment and call again.
    3. Clear all background apps to ensure your phone has enough memory.
    4. Restart your phone and reopen the app.
    5. Open the App Settings, clear the browser's cached data, and try again. Note that data will be lost after the browser clears the cache, so back up data before clearing.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if calls disconnect automatically?

    Please try the following:

    1. Turn Airplane Mode on and off, and then dial again.
    2. Go to Settings> Network & Internet> SIMs> Enable 4G Calling or Disable 4G Calling to try again.
    3. Change the network environment and call again.
    4. Try a different SIM card.
    5. Update the phone's software to the latest version.
    6. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if I can't use the 5G network to access the Internet?

    At the moment, not all areas support 5G network. We recommend you ask locals and your network operator to confirm if your location supports 5G network and if your SIM card supports 5G network.

    If both the local network and the SIM card support 5G network, try the following:

    1. Enter Settings> Network & Internet> SIMs, and check if the network setting option of the SIM card selected in data preference is correct.
    2. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Mobile Data switch is turned on.
    3. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Preferred Network Type is set to 5G.
    4. Ask your network operator whether to enable roaming restrictions. If yes, enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Roaming switch is turned on.
    5. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the data warning exceeds the limit.
    6. If Battery Saver is enabled, close it and check again.
    7. Switch the Airplane Mode on and off, or restart your phone and check again.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the signal for Phone (2) is unstable?

    Please try the following:

    1. Remove the phone case if using a metal one.
    2. Avoid places with dense crowds or poor signal.
    3. Replace the SIM card to see if the issue is with the phone or SIM card.
    4. Turn Airplane Mode off and on to see if the signal goes back to normal.
    5. Check if the phone's system is up to date. If not, update it to the latest one and see if this improves the signal.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there is no sound during a call?

    Please try the following:

    1. Check if the mute button is on. If so, turn it off.
    2. Please contact our Customer Service Centre to check if your phone's microphone is blocked or damaged by foreign matter, dust, or debris.
    3. Check the signal strength at both the caller and receiver ends. Poor signal on either end can affect the clarity of sound.
    4. Use an earphone suitable for your phone and check if the other person can hear you.
    5. Update the phone software.
    6. Restart your phone.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the data network does not work?

    Please follow the below steps:
    1. Reboot the phone and turn the data network on. Check whether this resolves the issue.
    2. Gently take out the SIM card and insert it again, or change to another SIM card for testing.
    3. Back up all data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there are network errors when downloading or updating a game?

    Please follow the below steps:
    1. View other apps or webpages to confirm if the network is working normally. Confirm whether mobile data is turned on. Check whether your mobile phone data package has exceeded its limitation. Or try using WiFi.
    2. Exit the game, remove the background cache and then re-enter the game. Find the game app in Settings>Apps>See All Apps. Go to Storage & Cache in the game settings to clear the cache.
    4. If the above methods don't work, uninstall the game and download it again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the internet is slow or it is slow to download?

    Please follow the below steps:
    1. If the current location of the network coverage weak, such as in a closed environment like high-speed rail, the network coverage is generally poor, and the internet will be slow.
    2. If a metal protective case is used, the network signal will be affected. we recommend you remove the metal protective case or use a plastic or leather protective case.
    3. Replace the SIM card and check whether it is caused by the SIM card.
    4. Currently, some operator cards have traffic restrictions for the traffic package cards launched by the operator. If it exceeds the carrier's monthly traffic limit, the carrier will limit the Internet access speed of the phone. For details, please consult the carrier to confirm whether the traffic limit is exceeded.

  • What do I do if the line is intermittent during a phone call?

    Please follow the below steps:
    1. If the phone line is bad, we recommend you hang up the phone and call again.
    2. The network environment is poor, such as weak signal, unstable signal, etc., which cannot meet the requirements of good communication, please try to change the network environment.
    3. If there are high-speed moving objects such as high-speed rail or a highway nearby, please try to use it in a different environment.
    4. If the SIM card is seriously worn or has poor contact, re-insert the card or replace the card.
    5. Backup mobile phone data (phone number and SMS, etc.) and restore factory settings.
    6. After backing up the mobile phone data, refresh the phone or update the firmware to the latest version.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone freezes or is unresponsive when calling?

    Please follow the below steps:
    1. Turn Airplane Mode on and off, and then dial again.
    2. Calls are largely affected by the network. Try changing the network environment and call again.
    3. Clear all background apps to ensure that the phone has enough memory.
    4. Restart the phone and then enter the app, Make sure there is enough memory and try again.
    5. Enter the app settings to clear the cached data and try again (we recommend you back up data before clearing).

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if calls disconnect automatically?

    Please follow the below steps:
    1. Turn Airplane Mode on and off, and then dial again.
    2. Go to settings>Network&internet>SIMs>Enable 4G Calling or disable 4G Calling to try again.
    3. Calls are largely affected by the network. Try changing the network environment and call again.
    4. Try a different SIM card to check if it is better.
    5. Update the firmware of the phone to the latest version
    6. Back up phone data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (1)'s signal is unstable?

    If the signal is unstable, and the 2G/3G/4G/5G network switches frequently:
    1. If you're using a metal phone case, we recommend you remove it.
    2. Try to avoid places with dense crowds or poor signal.
    3. Try replacing the SIM card for a comparative test to check whether it's a phone or a SIM card problem.
    4. Turn Airplane Mode off and on to see if the signal returns back to normal.
    5. Check whether the mobile phone system is up to date. Try updating the mobile phone system to the latest version and see if this affects signal.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if no sound is heard during a call?

    Please follow the below steps:
    1. Confirm whether the mute button on the call is on. If so, tap to turn off.
    2. The microphone in your phone may be blocked or damaged by foreign matter, dust or debris. Please contact our customer service centre for further testing and confirmation.
    3. Check the signal strength at both the caller and receiver ends. Poor signal on either end can affect the clarity of sound.
    4. Use an earphone suitable for your phone and check if the other person can hear you.
    5. Update the phone software.
    6. Restart your phone.
    If the issue persists, contact the Nothing Support Team for further assistance.