Please confirm that the position you are touching is the correct area. If the function still cannot be triggered after confirming the position is correct, you can try using a different music app to check if the function works properly.
When the touch function is triggered, these commands will be transmitted to the app for processing through the path of Earbuds >> device >> app. However, since some individual apps do not support switching commands, they will not respond to the Earbuds's control commands, resulting in the ineffectiveness of gesture control.
All TWS Bluetooth Earbuds available on the market may encounter this issue, which is not a sign of an abnormal Earbuds. Please feel free to use it.