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Charging issue

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  • The charging is taking too long.

    If you experience charging times longer than 52 minutes via cable or 2.5 hours via wireless charging, please check the following.
    1. Ensure that the charging source and the USB-C cable are in working condition.
    2. Check that the USB-C cable is connected correctly to the charging case.
    3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    4. Make sure that your device is updated with the latest version of the firmware.
    5. Reset the device.

  • The LED lights on the charging case do not work.

    1. Ensure that the charging source and the USB-C cable are in working condition.
    2. Check that the USB-C cable is connected correctly to the charging case.
    3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    4. Make sure that your device is updated with the latest version of the firmware.
    5. Reset the device.

  • My ear (1) won't charge.

    Ensure that the charging device and USB-C cable are in working condition and connected correctly to the charging case.
    Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    If you are charging wirelessly, ensure that your wireless charger is Qi compatible and ear (1) is correctly placed in the centre of the charger.