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Charging issue

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  • What should I do if the battery of the earbud is draining quickly?

    There are differences in power consumption when using Nothing earbuds for different purposes. The peak of power consumption is during a voice call.
    It is normal that the percentage difference between the left and right earbud is less than 10% when using them simultaneously.
    Please makes sure you are using the latest vesion of the Nothing X app from either Google Play Store or IOS App store. To check, go to Settings > Firmware Update in the app.
    If this does not work, press the button on the charging case for 10 seconds to do a factory reset.

  • What should I do if the earbud does not charge fully?

    If your earbud is not fully charging, please follow the below steps.
    1. First charge the earbud continuously for more than 4 hours, and check if the problem has resolved.
    2. Use a different standard adapter and cable for charging.
    3. Charge the earbuds and charging case in an environment where the temperature is between 0°C and 45°C for optimum charging. If the temperature is too low or too high, it may be difficult to charge the earbuds and charging case

    If the above troubleshooting doesn't work, please get in touch with Nothing Customer Service for further help.

  • What should I do if the charging case does not charge?

    If your charging case is not charging, please follow the below steps.
    1. Check if there is dirt inside the charging port of the case.
    2. Replace the charging cable or entire charger, and try again.
    3. Take the plug in and out several times and check if the issue has been resolved,
    4. If the above does not work, contact Nothing Customer Service for a replacement.

  • What should I do if the earbuds do not charge?

    If your earbuds are not charging, please follow the below steps.
    1. Check if there is any dirt on the stem of the earbud or in charging case at the charging pin.
    2. Lightly shake the charging case to ensure the earbuds and the charging pin are connected.
    3. Put the earbuds into the charging case and connect to a charger for 10 mins.
    4. Open the case and long press the pair button for 10 seconds to reset. Wait until the notification light is on and try again.

  • Why are my earbuds unable to change when placed in the charging case?

    Use Ear (stick) where the ambient temperature is between 0º and 45º C. Low or high temperature conditions might cause the device to change its behaviour. If the interior temperature of the device exceeds the normal operating range, the device will protect its internal components by attempting to regulate its temperature. If this happens, charging might slow or stop. Please bring the device back to regular ambient temperatures and try charging again.

  • Why can't my earbuds charge fully?
    1. If the earbuds and charger case are completely out of power, continuously charge for 4 hrs and observe again.
    2. Replace the cable and charger and see if this works.
    3. Charge the earbud in a lower temperature enviroment and try again. If the issue cannot be resolved, take your device and proof of purchase to an authorised Nothing Service Centre for assistance.
  • Why is my charging case failing to charge?
    1. Check if there is dirt inside the charging port of the case.
    2. Replace with another cable or charger and see if this works.
    3. Plug the charger in and out several times and check the status. If the issue cannot be resolved, take your device and proof of purchase to an authorised Nothing Service Centre for assistance.
  • Why are my earbuds failing to charge?
    1. Check if there is any dirt inside the earbud and the pin.
    2. Lightly shake the case to ensure the earphone and pogo pin is closely aligned, and check to see if it works.
    3. Put the earbud in the charging case, close the lid and connect the charger for 10 minutes. Check to see if it works.
    4. Open the case and long press the pair button for 10 seconds. Wait until the notification light is on and try again.
  • What should I do if the LED lights on the charging case do not work?
    1. Ensure that the charging source and the USB-C cable are in working condition.
    2. Check that the USB-C cable is connected correctly to the charging case.
    3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    4. Make sure that your device is updated with the latest version of the firmware.
    5. Reset the device.
  • The charging is taking too long.

    If you experience charging times longer than 52 minutes via cable or 2.5 hours via wireless charging, please check the following.
    1. Ensure that the charging source and the USB-C cable are in working condition.
    2. Check that the USB-C cable is connected correctly to the charging case.
    3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    4. Make sure that your device is updated with the latest version of the firmware.
    5. Reset the device.

  • The LED lights on the charging case do not work.

    1. Ensure that the charging source and the USB-C cable are in working condition.
    2. Check that the USB-C cable is connected correctly to the charging case.
    3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    4. Make sure that your device is updated with the latest version of the firmware.
    5. Reset the device.

  • My Ear (1) won't charge.

    Ensure that the charging device and USB-C cable are in working condition and connected correctly to the charging case.
    Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
    If you are charging wirelessly, ensure that your wireless charger is Qi compatible and Ear (1) is correctly placed in the centre of the charger.