Charging issue

1. If the earbuds and charger case are out of battery, charge them continuously for more than 2 hours.
2. Replace the cable and charger and check if this resolves the issue.
3. Check if there is any dirt inside the earbuds' copper pillars and charging case pogo pin.
4. Ensure the earphones are charging at a comfortable temperature (about 25°C).

If the issue persists, please contact our Customer Support.

1. Check if there is dirt inside the charging port of the case.
2. Try using another cable or charger.
3. Plug the charger in and out several times and check if it works.
4. Ensure the earphones are charging at a comfortable temperature (about 25°C).

If the issue persists, please contact our Customer Support.

The adaptor converts alternating current (AC) to direct current (DC). During this process, there is energy conversion and loss. The lost energy is released in the form of heat.In addition, the adaptor contains electronic components such as inductors and capacitors. When current flows through these components, they generate resistance, converting some of the electrical energy into heat. This is why the adaptor feels hot. For your safety, please charge your device in a cool and well-ventilated environment. If you find that the product is overheating, please stop using it immediately and contact us.

We apologize for any inconvenience this may have caused. We sincerely recommend that you follow these steps to check: 1) Check whether the fast charging protocol of your device is compatible with the adaptor. The charging power of different charging protocols can vary, and some devices may use proprietary charging protocols. 2) Check if the USB cable is properly connected or if the USB cable itself is damaged. If the connection is unstable, charging may be intermittent. 3) Check the charging ports of the device or charging cable for any dirt or damage that may cause intermittent charging. 4) If the temperature of the device being charged is too high, the charging speed may be limited. You can try to unplug the device for a short period of time or place it in a cooler environment before reconnecting the adaptor. If the above steps do not resolve the issue, it is recommended to take the device to a service center for inspection.

We apologize for any inconvenience this may have caused. We sincerely recommend that you follow these steps to check: 1) Check if the voltage in the region you are using the adaptor is compatible with the rated working voltage of the adaptor. 2) Check if the output voltage of the adaptor is compatible with the device's required rated working voltage. 3) Check if the adaptor interface is compatible with the charging cable interface. 4) Check if the USB cable is properly connected or if the USB cable itself is damaged. 5) Try using another adaptor to check if the problem is with the battery. 6) Check the charging ports of the device or charging cable for any dirt or damage. 7) Check the compatibility of your device's fast charging protocol with the adaptor. Some devices may use proprietary charging protocols, and cannot be charged with third-party adaptors. If the above steps do not resolve the issue, it is recommended to take the device to a service center for inspection.

We apologize for any inconvenience this may have caused. We sincerely recommend that you follow these steps to check: 1) Check if the USB cable is properly connected or if the USB cable itself is damaged. 2) Try using another adaptor to check if the problem is with the battery. 3) Check the charging ports of the device or charging cable for any dirt or damage. 4) If the temperature of the device being charged is too high, charging may be limited. You can try to unplug the device for a short period of time or place it in a cooler environment before reconnecting the adaptor. If the above steps do not resolve the issue, it is recommended to take the device to a service center for inspection.

The working frequency of the internal components of the power adaptor is within the audible frequency range of human ears (20 Hz to 20 KHz). People with sensitive ears may hear this noise. This can be avoided by unplugging the power adaptor when it is not in use.Every adaptor has undergone rigorous safety certification and testing. The noise is generated by the normal operation of the product and does not affect product use or pose any safety risks. Please use it with confidence. If you have any further questions, do not hesitate to contact us.

When multiple ports are used to charge at the same time, the adaptor will reallocate power, which can lead to a decrease in the power of the original charging port. For example, the adaptor will maintain a charging output of 45 W for the C1 port. Please refer to the User Guide for more details. If the correct interface is used, it could be that the laptop cannot be charged at a power of 65 W or less. It is recommended to use the adaptor to charge the laptop separately.

Check whether the socket is old or loose. If you find any problems, replace the socket with a new one. Every adaptor has undergone rigorous safety certification and testing. The sparks do not affect product use or pose any safety risks. Please use the adaptor with confidence.

When multiple devices are connected to an adaptor at the same time, the adaptor will reallocate power. This can sometimes lead to a brief pause in charging for one or more devices, which is normal.

1. Check if there is any dirt inside the charging pin of the earbuds and the pogo pin on the charging case.
2. Gently shake the charging case to ensure that the earbud charging pins and the pogo pins on the charging case make full contact, then check if charging works.
3. Place the earbuds in the charging case and connect to the charger for 10 minutes in a comfortable temperature environment (around 25℃) to see if it recovers.
4. Open the case, long-press the pair button for 10 seconds, wait until the indicator LED is on, and try again.

There are differences in power consumption when using Nothing earbuds for different purposes. The peak of power consumption is during a voice call.
It is normal that the percentage difference between the left and right earbud is less than 10% when using them simultaneously.
Please makes sure you are using the latest vesion of the Nothing X app from either Google Play Store or IOS App store. To check, go to Settings > Firmware Update in the app.
If this does not work, press the button on the charging case for 10 seconds to do a factory reset.

If your earbud is not fully charging, please follow the below steps.
1. First charge the earbud continuously for more than 4 hours, and check if the problem has resolved.
2. Use a different standard adapter and cable for charging.
3. Charge the earbuds and charging case in an environment where the temperature is between 0°C and 45°C for optimum charging. If the temperature is too low or too high, it may be difficult to charge the earbuds and charging case

If the above troubleshooting doesn't work, please get in touch with Nothing Customer Service for further help.

If your charging case is not charging, please follow the below steps.
1. Check if there is dirt inside the charging port of the case.
2. Replace the charging cable or entire charger, and try again.
3. Take the plug in and out several times and check if the issue has been resolved,
4. If the above does not work, contact Nothing Customer Service for a replacement.

1. Ensure that the charging source and the USB-C cable are in working condition.
2. Check that the USB-C cable is connected correctly to the charging case.
3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
4. Make sure that your device is updated with the latest version of the firmware.
5. Reset the device.