1. Check if there is any dirt inside Bud‘s copper pillars and charging casepogo pin
2. Verify correct placement of the earbuds: confirm left/right orientation first, then ensure their C-bridges are positioned back-to-back.
3. Lightly shake the Earbuds box to ensure the Earbuds and pogo pin are closely touched, and check again if it recover.
4. Put the Earbuds in the charging case and connect the charger for 10 mins to check if it can recover
5. Open the case and long press the pair button for 10 seconds, wait until the notification light is on and search again.
If the above steps fail to resolve your issue, contact Nothing Support for further assistance.
CMF Buds NEO Factory Reset: Wear both earbuds, long-press both for 10s until reset prompt plays
Note: If your earbuds support the recording function, please ensure data is synced to the App to prevent data loss.