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Power & Charging

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  • My phone won't turn off. What can I do?

    If the phone won't turn off by when you press the power button and volume up key simutaniously, try the following:

    1. Check if the button is faulty.
    2. Check if the phone has crash dump or freeze issue. Press and hold the power button for more than 12 seconds to force the phone to restart.
    4. Uninstall and remove any recently downloaded apps.
    5. Back up your data and restore your phone to factory settings.

    If the issue persists, please contact our Customer Support for further assistance.

  • My phone is unresponsive when charging. What can I do?

    You can charge your phone by:
    1. Using the charger: please use the Nothing cable and charger to connect the phone to a power outlet for charging.
    2. Using the USB port: connect the phone to the computer or other device via a USB cable.

    Ensure you know what the battery and charging icons mean so you can tell the current battery status by the battery icon on the status bar and the lightning bolt icon next to the battery.
    Note: After the battery percentage is turned on, the battery icon will display it (Settings > Battery > Battery percentage).

    If your phone fails to be charged properly when connected, try to:
    1. Disconnect the charging adapter and charging cable again.
    2. Restart and then charge it.
    3. Monitor the temperature of your device. Charging will stop when the temperature is higher than 47°C to protect your device.

    If the issue persists, contact our Customer Support for further assistance.

  • My phone is heating up. What can I do?

    Phone use environment
    Phones are generally suitable for use in an environment with a temperature between 0 and 35°C. Temperatures higher or lower than that can affect the operation of the phone, causing overheating and charging issues. In severe cases, they may cause damage to the phone and battery.

    Advice:
    - Don't use your phone for a long time in a high-temperature environment, especially in summer. When the outdoor temperature is high, the phone is prone to heating.
    - When the phone is charging or the temperature rises, take off the case and leave the phone for some time with the screen off. Choose thin and breathable phone cases rather than heavy ones (leather or metal cases).
    - Choose a qualified phone radiator with good heat dissipation and cooling performance, or use a wet tissue to put on the back of the mobile phone to help dissipate heat.

    Heating usage scenario:
    1. High-power consumption scenarios
    a) The signal is weak
    When the WiFi signal and SIM signal are weak, the device will increase the power of transmitting and receiving signals (currently, 5G base station coverage is incomplete, and the network signal is poor in some areas, resulting in increased power consumption and heat generation of mobile phones when using 5G).
    b) Play games
    To ensure game image quality and smoothness, phone CPU, GPU and other chips need to operate at high performance. The network needs to communicate with the game server in real time. In addition, the screen and speakers work at the same time. The device is running with a high load, and the temperature of the phone will rise accordingly (generally reaches maximum temperature after 20 minutes).
    c) Watch videos
    The phone screen, data processor and image processor are in a long-term working state. For example, when playing videos or live broadcasts, high-resolution and streaming comments will increase power consumption and generate more heat.
    d) Many backgrounds
    If there are too many apps running in the background, or if the phone has WiFi, GPS, NFC, Bluetooth and other functions searching for signals or networks in the background, it will easily become overheated.

    2. When charging your mobile phone:
    Charging is an energy conversion process. The charging equipment generates a certain amount of heat during operation, causing both the phone and the charger to heat up. This is normal. Phones that support fast charging generate more heat during charging.

    Suggestion:
    a) Be sure to use the official charger. Don't place the phone in a high-temperature environment with poor heat dissipation when charging.
    b) Avoid playing with your phone while charging. If the phone continues to run during charging, it will increase the load on the phone's CPU and increase heat.

    Note:
    - The phone needs hardware to cooperate during operation. When working, it will inevitably generate heat.
    - If the phone heats up inexplicably, turn it off for some time and restart it. If the issue persists, contact our Customer Service or go to the repair center designated by Nothing for testing with your purchase invoice, warranty card and phone.

  • The battery has dropped quickly. What can I do? Plus, how do I check my phone's power consumption?

    Please try the below:

    1. Fast power consumption in a low-temperature environment:
    Lithium batteries deteriorate in low-temperature environments, resulting in increased power consumption, which is normal. When the temperature returns to normal, the power consumption normalises, too.
    2. Fast power consumption with 5G network:
    When the phone uses the 5G network, the 4G network will be turned on simultaneously, so the power consumption will increase, too. You can turn it on or off as you need. (Path: Settings > Network & internet > SIMs > Preferred network type.
    3. Fast power consumption after a system update:
    Due to system integration and optimisation, power consumption increases after a system update. We recommend restarting the phone after the screen is off and charging it for a whole night after that. It will recover by itself after 2-3 days of normal use.
    4. Check the power consumption details of the phone:
    Go to Settings > Battery > Battery usage on your phone to check the power consumption details.

  • My phone isn't charging. What can I do?

    Please try the below:

    1. Check whether the charger is working properly
    Connect the charger to other devices and check whether the charger is charging other devices properly. If not, it means the charger is defective and needs replacing.
    Please note: Some chargers may have compatibility issues. We recommend using a mainstream charger.
    2. If the charger isn't defective, please:
    1) Replace the cable to check if it can be fixed.
    2) Check whether there is any foreign matter in the charging port of the phone. If so, clean it with a dry brush or other small tools.
    3) Please ensure that the ambient temperature is suitable during the charging process. If the temperature is too high, it will trigger the high-temperature protection and stop charging.

    If the issue persists, contact our Customer Support for further assistance.

  • The charging speed is slow or my phone won't charge fully. What can I do?

    Please try the below:

    1. We recommend using the official Nothing charger and cable.
    2. Replace the charger and cable to check if the adapter or cable is defective.
    3. Avoid using high-power apps when charging, especially games, videos, camera, etc. If your phone is seriously overheated, restart it and wait for the temperature to drop before charging again.
    4. If the ambient temperature is too high or too low, it will affect the phone's charging speed. Charge the phone in a suitable environment of 15℃~35℃.
    5. Restart your phone and re-plug and unplug the cable to try charging.

    If the issue persists, contact our Customer Support for further assistance.

  • What do I do if Phone (2) won't turn off?

    If your phone won't turn off when you press the Power and Volume up buttons simutaniously, try the following:

    1. Check if the button is faulty.
    2. Check if your phone is in a state of crash, or is stuck. Press and hold the power button for over 12 seconds to force restarting your phone.
    4. Uninstall and delete any recently downloaded software.
    5. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (2) is unresponsive when charging?

    Please try the following:

    1. Charge your phone using the original charger: please use the Nothing original data cable and charger to charge your phone.

    2. Charge your phone via the USB interface: connect your phone to a computer or another device through the data cable. When the connection method dialog box pops up, click Only Charge.

    Learn what the battery and charging icons mean.
    You can tell the current battery status from the battery icon on the phone's status bar and the lightning bolt icon next to the battery.

    Note:
    After the battery percentage is turned on, the battery icon will display the battery value. You can turn the icon on by going to Settings > Battery> Battery Percentage.

  • What do I do if the battery drops quickly, and how do I check the details of power consumption?

    Causes and solutions:

    1. Fast power consumption in a low-temperature environment:
    At low temperature, the performance of the lithium battery deteriorates, resulting in increased power consumption. This is normal. Wait until your phone returns to normal room temperature.

    2. Fast power consumption with 5G network:
    When your phone uses the 5G network, the 4G network is turned on simultaneously, so the power consumption automatically increases. You can turn it on or off according to your needs by going to Settings> Network & Internet> SIMs> Preferred Network Type.

    3. Fast power consumption after upgrade:
    Power consumption increases after you upgrade your phone. Charge for one night after the upgrade. Alternatively, your phone will recover by itself after 2-3 days of normal use.

    4. Check the power consumption details:
    Go to Settings> Battery> Battery Usage, and check the power consumption details of corresponding programs.

  • What do I do if my phone won't charge?

    Please try the following:

    1. Check if the charger is working properly by connecting it to other devices. If it's not charging them, it's faulty and will need replacing. Note: Some chargers may have compatibility issues. We recommend you use a mainstream one.

    2. If your charger is working, try and:
    a) Replace the charging cable or adjust the Type-C connector.
    b) Check if there is any foreign object in your phone's charging port. If yes, use a dry tool such as a brush to clean it and try again.
    c) Please ensure that the surrounding temperature is suitable during the charging process — between 15°C and 35°C is ideal.

    If none of the above helps, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (2) is charging slowly or doesn't fully charge?

    Please try the following:

    1. Switch to using a Nothing official charger and data cable if using gadgets from a different brand.
    2. Replace the charger and data cable to see if the adapter or data cable is broken.
    3. Avoide using high-power consumption applications (especially games, videos, cameras, etc.) when charging. If your phone heats up seriously, restart it and wait for the temperature to drop before charging.
    4. Ensure you're charging your phone in a suitable temperature between 15°C and 35°C.
    5. Restart your phone and re-plug the data cable.

    If the above methods do not resolve your issue, please contact the Nothing customer service team for further assistance.

  • What do I do if the phone won't turn off?

    If the phone cannot be turned off by pressing the power button and volume up key simutaniously, you can do the following:
    1. Check if the button is faulty.
    2. Check if the mobile phone is in a state of crash, or is stuck. Press and hold the power button for over 12 seconds to force restart the phone.
    4. If it is invalid, please uninstall and delete the recently downloaded software.
    5. We recommend you back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone is unresponsive when charging?

    You can charge your phone in the following ways:
    1. Charge the phone through the charger: please use the Nothing original data cable and charger to connect the phone to a power outlet for charging.
    2. Charge the phone through the USB interface: connect the phone to the computer or other device through the data cable. The connection method dialog box will pop up, please click Only charge.

    Learn what the battery and charging icons mean
    You can judge the current battery status by the battery icon on the phone's status bar and the lightning bolt icon next to the battery.
    Note: After the battery percentage is turned on, the battery icon will display the battery value. (setting path: Setting >Battery>Battery Percentage)

  • What do I do if battery drops quickly, and how do I check the details of power consumption?

    Please follow the below steps:
    1. Fast power consumption in a low temperature environment:
    At low temperature, the activity of lithium battery deteriorates, resulting in increased power consumption. This is a normal occurance. When the mobile phone returns to normal room temperature, it will return to normal.
    2. Fast power consumption with 5G network:
    When the mobile phone uses the 5G network, the 4G network is turned on simultaneously, so the power consumption will increase compared to using the 4G network alone. You can turn it on or off according to your needs. (Path:Settings>Network & internet>SIMs>Preferred network type.
    3. Fast power consumption after upgrade:
    After the mobile phone is upgraded, due to system integration and optimisation, it will increase some power consumption. It is recommended that you restart the phone after the screen is off and charge for one night after the upgrade. Or it will recover by itself after 2-3 days of normal use.
    4. Check the power consumption details of the phone:
    You can go to "Settings>Battery>Battery Usage" on your phone to check the power consumption details of corresponding programs.

  • What do I do if charging is slow or doesn't fully charge?


    Please follow the below steps:
    1. Please make sure you use the official Nothing adapter and charging cable. If using a different charger to charge, the software will recognise it as a non-standard charger and will limit the charging current, resulting in insufficient charging.
    2. Try to replace the adapter and data cable to see if this affects the charging.
    3. It is recommended not to use the phone while charging.
    4. Restart the phone and try charging again.
    If the issue persists, contact the Nothing Support Team for further assistance.