Power & Charging

If your phone won't turn off when you press the Power and Volume up buttons simutaniously, try the following:

1. Check if the button is faulty.
2. Check if your phone is in a state of crash, or is stuck. Press and hold the power button for over 12 seconds to force restarting your phone.
4. Uninstall and delete any recently downloaded software.
5. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Charge your phone using the original charger: please use the Nothing original data cable and charger to charge your phone.

2. Charge your phone via the USB interface: connect your phone to a computer or another device through the data cable. When the connection method dialog box pops up, click Only Charge.

Learn what the battery and charging icons mean.
You can tell the current battery status from the battery icon on the phone's status bar and the lightning bolt icon next to the battery.

Note:
After the battery percentage is turned on, the battery icon will display the battery value. You can turn the icon on by going to Settings > Battery> Battery Percentage.

Causes and solutions:

1. Fast power consumption in a low-temperature environment:
At low temperature, the performance of the lithium battery deteriorates, resulting in increased power consumption. This is normal. Wait until your phone returns to normal room temperature.

2. Fast power consumption with 5G network:
When your phone uses the 5G network, the 4G network is turned on simultaneously, so the power consumption automatically increases. You can turn it on or off according to your needs by going to Settings> Network & Internet> SIMs> Preferred Network Type.

3. Fast power consumption after upgrade:
Power consumption increases after you upgrade your phone. Charge for one night after the upgrade. Alternatively, your phone will recover by itself after 2-3 days of normal use.

4. Check the power consumption details:
Go to Settings> Battery> Battery Usage, and check the power consumption details of corresponding programs.

Please try the following:

1. Check if the charger is working properly by connecting it to other devices. If it's not charging them, it's faulty and will need replacing. Note: Some chargers may have compatibility issues. We recommend you use a mainstream one.

2. If your charger is working, try and:
a) Replace the charging cable or adjust the Type-C connector.
b) Check if there is any foreign object in your phone's charging port. If yes, use a dry tool such as a brush to clean it and try again.
c) Please ensure that the surrounding temperature is suitable during the charging process — between 15°C and 35°C is ideal.

If none of the above helps, contact the Nothing Support Team for further assistance.

Please try the following:

1. Switch to using a Nothing official charger and data cable if using gadgets from a different brand.
2. Replace the charger and data cable to see if the adapter or data cable is broken.
3. Avoide using high-power consumption applications (especially games, videos, cameras, etc.) when charging. If your phone heats up seriously, restart it and wait for the temperature to drop before charging.
4. Ensure you're charging your phone in a suitable temperature between 15°C and 35°C.
5. Restart your phone and re-plug the data cable.

If the above methods do not resolve your issue, please contact the Nothing customer service team for further assistance.

If the phone cannot be turned off by pressing the power button and volume up key simutaniously, you can do the following:
1. Check if the button is faulty.
2. Check if the mobile phone is in a state of crash, or is stuck. Press and hold the power button for over 12 seconds to force restart the phone.
4. If it is invalid, please uninstall and delete the recently downloaded software.
5. We recommend you back up the data and restore the phone to factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

You can charge your phone in the following ways:
1. Charge the phone through the charger: please use the Nothing original data cable and charger to connect the phone to a power outlet for charging.
2. Charge the phone through the USB interface: connect the phone to the computer or other device through the data cable. The connection method dialog box will pop up, please click Only charge.

Learn what the battery and charging icons mean
You can judge the current battery status by the battery icon on the phone's status bar and the lightning bolt icon next to the battery.
Note: After the battery percentage is turned on, the battery icon will display the battery value. (setting path: Setting >Battery>Battery Percentage)

Please follow the below steps:
1. Fast power consumption in a low temperature environment:
At low temperature, the activity of lithium battery deteriorates, resulting in increased power consumption. This is a normal occurance. When the mobile phone returns to normal room temperature, it will return to normal.
2. Fast power consumption with 5G network:
When the mobile phone uses the 5G network, the 4G network is turned on simultaneously, so the power consumption will increase compared to using the 4G network alone. You can turn it on or off according to your needs. (Path:Settings>Network & internet>SIMs>Preferred network type.
3. Fast power consumption after upgrade:
After the mobile phone is upgraded, due to system integration and optimisation, it will increase some power consumption. It is recommended that you restart the phone after the screen is off and charge for one night after the upgrade. Or it will recover by itself after 2-3 days of normal use.
4. Check the power consumption details of the phone:
You can go to "Settings>Battery>Battery Usage" on your phone to check the power consumption details of corresponding programs.

Please follow the below steps:
1. Please make sure you use the official Nothing adapter and charging cable. If using a different charger to charge, the software will recognise it as a non-standard charger and will limit the charging current, resulting in insufficient charging.
2. Try to replace the adapter and data cable to see if this affects the charging.
3. It is recommended not to use the phone while charging.
4. Restart the phone and try charging again.
If the issue persists, contact the Nothing Support Team for further assistance.