My phone is heating up. What can I do?

Phone use environment
Phones are generally suitable for use in an environment with a temperature between 0 and 35°C. Temperatures higher or lower than that can affect the operation of the phone, causing overheating and charging issues. In severe cases, they may cause damage to the phone and battery.

- Don't use your phone for a long time in a high-temperature environment, especially in summer. When the outdoor temperature is high, the phone is prone to heating.
- When the phone is charging or the temperature rises, take off the case and leave the phone for some time with the screen off. Choose thin and breathable phone cases rather than heavy ones (leather or metal cases).
- Choose a qualified phone radiator with good heat dissipation and cooling performance, or use a wet tissue to put on the back of the mobile phone to help dissipate heat.

Heating usage scenario:
1. High-power consumption scenarios
a) The signal is weak
When the WiFi signal and SIM signal are weak, the device will increase the power of transmitting and receiving signals (currently, 5G base station coverage is incomplete, and the network signal is poor in some areas, resulting in increased power consumption and heat generation of mobile phones when using 5G).
b) Play games
To ensure game image quality and smoothness, phone CPU, GPU and other chips need to operate at high performance. The network needs to communicate with the game server in real time. In addition, the screen and speakers work at the same time. The device is running with a high load, and the temperature of the phone will rise accordingly (generally reaches maximum temperature after 20 minutes).
c) Watch videos
The phone screen, data processor and image processor are in a long-term working state. For example, when playing videos or live broadcasts, high-resolution and streaming comments will increase power consumption and generate more heat.
d) Many backgrounds
If there are too many apps running in the background, or if the phone has WiFi, GPS, NFC, Bluetooth and other functions searching for signals or networks in the background, it will easily become overheated.

2. When charging your mobile phone:
Charging is an energy conversion process. The charging equipment generates a certain amount of heat during operation, causing both the phone and the charger to heat up. This is normal. Phones that support fast charging generate more heat during charging.

a) Be sure to use the official charger. Don't place the phone in a high-temperature environment with poor heat dissipation when charging.
b) Avoid playing with your phone while charging. If the phone continues to run during charging, it will increase the load on the phone's CPU and increase heat.

- The phone needs hardware to cooperate during operation. When working, it will inevitably generate heat.
- If the phone heats up inexplicably, turn it off for some time and restart it. If the issue persists, contact our Customer Service or go to the repair center designated by Nothing for testing with your purchase invoice, warranty card and phone.