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Display issue

  • When I sleep at night, my watch is always accidentally touched and the screen lights up. How can I solve this problem?

    1. Please pull down the main display interface to show the quick settings menu, and then click to activate the sleep mode.
    2. You can also enter the "Settings" list of the watch, select the sleep mode, and customise the effective time of the sleep mode. After setting, the sleep mode will automatically take effect within the set time period.
    Note: Please upgrade the watch firmware to the latest version.

  • How can I prevent the brightness from dimming when my Watch 3 Pro switches to the AOD Watch Face?

    Since turning on the always-on display (AOD) Watch Face will keep the screen on, it will affect the battery life. In order to improve the battery life, the AOD Watch Face's brightness is set to low brightness by default. Therefore, when the display switches to the AOD Watch Face, the backlight will switch, and the screen will appear to dim quickly.This is normal for all watches with the AOD feature. Please rest assured that your Watch 3 Pro is functioning normally.

  • What can I do if my Watch 3 Pro's screen does not light up when I lift my wrist?

    1. Open the pull-down menu or check in the Nothing X app to confirm if the raise-to-wake feature is enabled.
    2. Press the button on the Watch 3 Pro to enter Settings> System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.
    3. To experience the latest firmware features, you can upgrade the firmware to the latest version in the Nothing X app. To do this, open the Nothing X app, go to the My Devices > About > Firmware update.
    4. If the above steps do not resolve the issue, press the button on Watch 3 Pro to enter Settings >System Menu. Click Reset. Then, check again to see if the issue is resolved.

  • What can I do if my Watch's screen does not light up when I lift my wrist?

    1. Open the pull-down menu or check in the app to confirm if the raise-to-wake feature is enabled.

    2. Press the button on the Watch to enter Settings--System Menu, then click Restart. Or, press and hold the button, then click Restart and check again.

    3. To experience the latest firmware features, you can upgrade the firmware to the latest version in the app. To do this, open the app, go to the Device page, and click Device Upgrade.

    4. If the above steps do not resolve the issue, press the button on Watch to enter Settings--System Menu. Click Reset. Then, check again to see if the issue is resolved.

  • How can I prevent the brightness from dimming when my Watch switches to the AOD Watch Face?

    Since turning on the always-on display (AOD) Watch Face will keep the screen on, it will affect the battery life. In order to improve the battery life, the AOD Watch Face's brightness is set to low brightness by default. Therefore, when the display switches to the AOD Watch Face, the backlight will switch, and the screen will appear to dim quickly.This is normal for all watches with the AOD feature. Please rest assured that your Watch is functioning normally.