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Sound issue

This section Created by api

  • I hear crackling or static sounds.

    Check your surroundings to ensure this is not due to actual background noise by testing ear (1) in different environments. If you still experience some crackling or static sounds, please take the following steps:
    1. Check if any of the 3 air holes inside the earbud is blocked.
    2. Make sure you have the latest firmware version using the Nothing App.
    3. Reset the device.

  • The incoming volume is too low.

    If the volume level is faint or quieter than normal, try the following:
    1. Test different apps to determine if the problem is specific to an app or ear (1).
    2. Ensure that your device media volume is not low, or raise the volume.
    3. Disconnect and reconnect the earbuds.
    4. Reset the device.

  • The microphone volume is low.

    If the microphone on your ear (1) is too quiet for others to hear you during phone calls, please try the following:
    1. Check if the call recipient has the volume of their device at an audible level.
    2. Ensure that you have the latest firmware installed.
    3. Record audio and playback to test the microphone for any issues.
    4. Check and confirm that no dirt is blocking the mics (there are 3 mics, accessed through the silver grills on each earbud).
    5. Disconnect and connect the earbuds.
    6. Reset the device.