Please try the below:
1. When browsing the web, the phone will automatically download pictures according to the size and resolution of the screen. Loading images may be slow.
2. You can regularly clean up the browser cache.
3. Try to use different networks. If you use data, please check if your phone data package has exceeded its limit.
If the issue persists, contact our Customer Support for further assistance.
Connectivity
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Why is my web browser slow?
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My game keeps disconnecting. What can I do?
Please try the below:
1. Restart the game.
2. Switch the WiFi or data network, confirm that mobile data is switched on and try again.
3. Go to Settings > Apps > See all apps. Find the game app, go to Storage & cache to clear the cache and then restart the game.
4. Uninstall and reinstall the game.
If the issue persists, please contact our Customer Support for further assistance. -
My phone won't connect to a computer. What can I do?
1. Check whether the USB debugging function is turned on in the phone settings. Go to Settings > About phone > Android version. Click 'Build Number' continuously. After 'You are now in developer mode' appears, go to Settings > System > Developer options > USB debugging to enable USB debugging.
2. If the phone is charging properly and the USB port is working, reinsert the USB cable and select 'File transfer' for ' Use USB for'.
3. If the computer can't recognise 'Use USB for' and have selected 'File transfer', restart your phone and computer and try to connect again.
4. Change the USB cable, ensure that both the phone and computer USB ports are working properly to rule out any issues with the cable connector and USB ports.
5. If the computer has the phone drivers installed and a new device prompt appears when it's connected, it's usually a driver issue. In this case, reinstall the drivers.
6. Back up your data and restore the phone to factory settings.
If the issue persists, please contact our Customer Support for further assistance. -
The location toggle won't turn on. What can I do?
Please try the below:
1. Try to turn on the Location again: Settings > Location > Use location > Set to enable.
2. Restart the phone and turn on Location.
3. Back up your data and restore to factory settings.
If the issue persists, contact our Customer Support for further assistance. -
The WiFi toggle is unresponsive. What can I do?
Please try the below:
1. Go to Settings > Network & internet > Internet > WiFi and turn it off and on.
2. Turn the Airplane Mode on and off, and try to turn on the WiFi.
3. Restart the phone and try to turn on the WiFi.
4. Back up your data and restore the phone to factory settings .
If the issue persists, contact our Customer Support for further assistance. -
The WiFi won't connect automatically. What can I do?
Please try the below:
1. Switch WiFi off and on.
2. Try a different WiFi.
3. Clear WLAN data: Settings > Network & internet > Internet > WiFi > Saved Networks, select the corresponding WiFi name, select Forget and then reconnect later.
If the issue persists, contact our Customer Support for further assistance. -
The WiFi constantly disconnects. What can I do?
Please try the below:
1. Stay close to the router to avoid automatic disconnection due to weak signal.
2. If many devices are connected to the same WiFi network, disconnect them.
3. If you're using a metal protective case, remove it and try again.
4. Turn the WiFi off and on to check again.
5. Try using another WiFi network.
If the issue persists, please contact our Customer Support for further assistance.