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Connectivity

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  • Why is my web browser slow?

    Please try the below:

    1. When browsing the web, the phone will automatically download pictures according to the size and resolution of the screen. Loading images may be slow.
    2. You can regularly clean up the browser cache.
    3. Try to use different networks. If you use data, please check if your phone data package has exceeded its limit.

    If the issue persists, contact our Customer Support for further assistance.

  • My game keeps disconnecting. What can I do?

    Please try the below:

    1. Restart the game.
    2. Switch the WiFi or data network, confirm that mobile data is switched on and try again.
    3. Go to Settings > Apps > See all apps. Find the game app, go to Storage & cache to clear the cache and then restart the game.
    4. Uninstall and reinstall the game.

    If the issue persists, please contact our Customer Support for further assistance.

  • My phone won't connect to a computer. What can I do?

    1. Check whether the USB debugging function is turned on in the phone settings. Go to Settings > About phone > Android version. Click 'Build Number' continuously. After 'You are now in developer mode' appears, go to Settings > System > Developer options > USB debugging to enable USB debugging.
    2. If the phone is charging properly and the USB port is working, reinsert the USB cable and select 'File transfer' for ' Use USB for'.
    3. If the computer can't recognise 'Use USB for' and have selected 'File transfer', restart your phone and computer and try to connect again.
    4. Change the USB cable, ensure that both the phone and computer USB ports are working properly to rule out any issues with the cable connector and USB ports.
    5. If the computer has the phone drivers installed and a new device prompt appears when it's connected, it's usually a driver issue. In this case, reinstall the drivers.
    6. Back up your data and restore the phone to factory settings.

    If the issue persists, please contact our Customer Support for further assistance.

  • The location toggle won't turn on. What can I do?

    Please try the below:

    1. Try to turn on the Location again: Settings > Location > Use location > Set to enable.
    2. Restart the phone and turn on Location.
    3. Back up your data and restore to factory settings.

    If the issue persists, contact our Customer Support for further assistance.

  • The WiFi toggle is unresponsive. What can I do?

    Please try the below:

    1. Go to Settings > Network & internet > Internet > WiFi and turn it off and on.
    2. Turn the Airplane Mode on and off, and try to turn on the WiFi.
    3. Restart the phone and try to turn on the WiFi.
    4. Back up your data and restore the phone to factory settings .

    If the issue persists, contact our Customer Support for further assistance.

  • The WiFi won't connect automatically. What can I do?

    Please try the below:

    1. Switch WiFi off and on.
    2. Try a different WiFi.
    3. Clear WLAN data: Settings > Network & internet > Internet > WiFi > Saved Networks, select the corresponding WiFi name, select Forget and then reconnect later.

    If the issue persists, contact our Customer Support for further assistance.

  • The WiFi constantly disconnects. What can I do?

    Please try the below:

    1. Stay close to the router to avoid automatic disconnection due to weak signal.
    2. If many devices are connected to the same WiFi network, disconnect them.
    3. If you're using a metal protective case, remove it and try again.
    4. Turn the WiFi off and on to check again.
    5. Try using another WiFi network.

    If the issue persists, please contact our Customer Support for further assistance.

  • Why is my web browsing slow?

    Causes and solutions:

    1. When you're browsing the web, your phone will automatically download pictures according to the size and resolution of the screen, so loading images may be slow.
    2. Clean up the browser cache regularly.
    3. Try using a different network. If using data, check you haven't exceeded your data package.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if my game keeps disconnecting?

    Please try the following:

    1. Restart the game and see if this solves the issue.
    2. Switch to the WiFi or data network and confirm that mobile data is switched on, and try again.
    3. Go to Settings> Apps> See all Apps, and find the game app. Go to Storage & Cache to clear the cache and then restart the game.
    4. Uninstall and reinstall the game.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (2) won't connect to a computer?

    Please try the following:

    1. Turn on the USB debugging function, go to Settings> About Phone> Software Info, click Build Number continuously. After 'You are now in developer mode' appears, go to Settings> System> Developer Options> USB Debugging, and enable USB debugging.
    2. If your phone charges normally and the USB port is working, plug and unplug the data cable and select 'File Transfer'.
    3. If you can't select 'File Transfer', restart your phone and computer, and try to connect again.
    4. Replace the data cable, ensuring the USB ports of your phone and the computer are normal.
    5. If the computer has a phone driver software installed, and a new device prompt appears when your phone connects to the computer, it's usually a driver problem. In this case, reinstall the driver.
    6. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the location toggle won't turn on?

    Please try the following:

    1. Turn the Location switch on again: Settings> Location> Use Location> Set to Enable.
    2. Restart your phone and turn the Location switch on.
    3. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the WiFi toggle won't turn on?

    Please try the following:

    1. Go to Settings> Network & Internet> Internet> WiFi, and toggle the WiFi switch.
    2. Turn Airplane Mode on and off, and turn the WiFi switch on again.
    3. Restart your phone and try to turn on WiFi normally.
    4. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the WiFi isn't connecting automatically?

    Please try the following:

    1. Switch WiFi off and on.
    2. Connect to a different WiFi.
    3. Clear WLAN data: go to Settings> Network & Internet> Internet> WiFi> Saved Networks, select the corresponding WiFi name, select Forget, and then reconnect.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if my phone disconnects from WiFi repeatedly?

    Please follow the below steps:

    1. Once your phone is successfully connected to WiFi, stay within reasonable distance of the WiFi to avoid automatic disconnection caused by weak network signal.
    2. Ensure not too many devices are connected to the same WiFi and overloading the network.
    3. If using a metal protective case, remove it and try again.
    4. Please turn the WiFi off and on again.
    5. Switch to a different WiFi network.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • Why is my web browsing slow?

    Please follow the below steps:
    1. When browsing the web, the phone will automatically download pictures according to the size and resolution of the screen. Loading images may be slow.
    2. You can regularly clean up the browser cache.
    3. Try to use different networks. If you use data, please check if your phone data package has exceeded its limitations.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if my game keeps disconnecting?

    Please follow the below steps:
    1. Please restart the game and see if this solves the problem.
    2. The loss of connection may be caused by an unstable network. We recommend you switch the Wi-Fi network or data network, and confirm that mobile data is switched on and try again.
    3. Go to Settings>Apps>See All Apps. Find the game app and go to Storage & Cache to clear the cache, and then restart the game.
    4. If the above methods don't work, we recommend you uninstall the game and reinstall it.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (1) cannot connect to a computer?

    Please follow the below steps:
    1. Go to Settings>About Phone>Software Info>Build Number and tap 7 times. After "You are in developer mode" appears, please turn on USB debugging in Setting> System>Developer Options>USB Debugging.
    2. If the phone is charging, unplug and re-plug the cable. If "USB for Transfer Files" does not show up on the phone, please restart the phone and try again.
    3. Try a different data cable to check whether it is caused by the abnormality of the data cable interface.
    4. Confirm whether the USB port of the phone is normal, and ensure that the data cable can be inserted regularly.
    5. Confirm whether the phone driver software is installed on the computer. If the computer displays a new device prompt when the mobile phone is connected to the computer, it is generally a driver problem. We recommend reinstalling the driver software.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the location toggle cannot be turned on?

    Please follow the below steps:
    1. Try to turn on the Location switch again: Settings>Location>Use Location>Set to Enable.
    2. After restarting the phone, try to open the Location as normal.
    3. Try restoring the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi toggle can't be turned on?


    Please follow the below steps:
    1. Go to Settings>Network & Internet>Internet>Wi-Fi and toggle the Wi-Fi switch.
    2. Please turn on and off Airplane Mode, and try to turn on the Wi-Fi switch.
    3. Restart the phone and try to open Wi-Fi normally.
    4. We recommend you restore the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi does not connect automatically?

    Please follow the below steps:
    1. Switch Wi-Fi off and on.
    2. Try a different Wi-Fi.
    3. Try to clear WLAN data: Settings>Network & Internet>Internet>Wi-Fi> Saved Networks, select the corresponding WiFi name, select Forget, and then reconnect later.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi disconnects repeatedly?

    Please follow the below steps:
    1. After connecting to Wi-Fi successfully, please stay within a reasonable distance of the Wi-Fi to avoid automatic disconnection caused by the weak network signal.
    2. When too many devices are connected to the same Wi-Fi network, automatic disconnection may occur.
    3. If you use a metal protective case, please remove the protective case and try again.
    4. Please turn off the Wi-Fi and turn it on again to check again.
    5. Try to use another Wi-Fi network
    If the issue persists, contact the Nothing Support Team for further assistance.