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Connectivity

This section Created by api

  • Why is my web browsing slow?

    Please follow the below steps:
    1. When browsing the web, the phone will automatically download pictures according to the size and resolution of the screen. Loading images may be slow.
    2. You can regularly clean up the browser cache.
    3. Try to use different networks. If you use data, please check if your phone data package has exceeded its limitations.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if my game keeps disconnecting?

    Please follow the below steps:
    1. Please restart the game and see if this solves the problem.
    2. The loss of connection may be caused by an unstable network. We recommend you switch the Wi-Fi network or data network, and confirm that mobile data is switched on and try again.
    3. Go to Settings>Apps>See All Apps. Find the game app and go to Storage & Cache to clear the cache, and then restart the game.
    4. If the above methods don't work, we recommend you uninstall the game and reinstall it.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if phone (1) cannot connect to a computer?

    Please follow the below steps:
    1. Go to Settings>About Phone>Software Info>Build Number and tap 7 times. After "You are in developer mode" appears, please turn on USB debugging in Setting> System>Developer Options>USB Debugging.
    2. If the phone is charging, unplug and re-plug the cable. If "USB for Transfer Files" does not show up on the phone, please restart the phone and try again.
    3. Try a different data cable to check whether it is caused by the abnormality of the data cable interface.
    4. Confirm whether the USB port of the phone is normal, and ensure that the data cable can be inserted regularly.
    5. Confirm whether the phone driver software is installed on the computer. If the computer displays a new device prompt when the mobile phone is connected to the computer, it is generally a driver problem. We recommend reinstalling the driver software.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the location toggle cannot be turned on?

    Please follow the below steps:
    1. Try to turn on the Location switch again: Settings>Location>Use Location>Set to Enable.
    2. After restarting the phone, try to open the Location as normal.
    3. Try restoring the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi toggle can't be turned on?


    Please follow the below steps:
    1. Go to Settings>Network & Internet>Internet>Wi-Fi and toggle the Wi-Fi switch.
    2. Please turn on and off Airplane Mode, and try to turn on the Wi-Fi switch.
    3. Restart the phone and try to open Wi-Fi normally.
    4. We recommend you restore the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi does not connect automatically?

    Please follow the below steps:
    1. Switch Wi-Fi off and on.
    2. Try a different Wi-Fi.
    3. Try to clear WLAN data: Settings>Network & Internet>Internet>Wi-Fi> Saved Networks, select the corresponding WiFi name, select Forget, and then reconnect later.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi disconnects repeatedly?

    Please follow the below steps:
    1. After connecting to Wi-Fi successfully, please stay within a reasonable distance of the Wi-Fi to avoid automatic disconnection caused by the weak network signal.
    2. When too many devices are connected to the same Wi-Fi network, automatic disconnection may occur.
    3. If you use a metal protective case, please remove the protective case and try again.
    4. Please turn off the Wi-Fi and turn it on again to check again.
    5. Try to use another Wi-Fi network
    If the issue persists, contact the Nothing Support Team for further assistance.