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Functions & Settings

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  • What do I do when battery share doesn't work?

    1. Check if battery share is enabled or not. Go to Settings>Battery>Battery Share> Allow Battery Share. Enable All Battery Share.
    2. When phone (1)'s battery is lower than the default limit in Settings, it will stop sharing power. Go to Settings>Battery>Battery Share> Allow Battery Share. Please enable All Battery Share. On this page, you will see the default settings is "Stop sharing battery when phone reaches 15%."
    3. Remove phone (1)'s case and other items that can cause interference, like metal objects.
    4. Make sure both devices are in correct positions during battery share.
    5. Check for device compatibility.

    If you still can't sovle your issue, please contact Nothing customer support to assist you further.

  • What should I do if the time in the status bar is different from the Clock widget?

    Please follow the below steps:
    1. Go to Settings>System>Date & Time and adjust the time manually.
    2. Go to Settings>Apps>See All Apps>Clock>Storage & Cache to clear the storage.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • Why is Face Unlock not working?

    Please follow the below steps:
    1. Make sure Face Unlock is enabled.
    2. Remove the face data, add one face data, and then test again.
    3. Restart the phone.
    4. Back up the phone data and reset the phone to factory settings. Then set up the Face Unlock again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • Why won't my phone vibrate?

    Please follow the below steps:
    1. Check vibration settings:
    Go to Settings>Sound & Vibration>Vibration and toggle on Vibrate for Calls and Notification Vibration/Touch Feedback.
    2. Press the volume key to enter the ringtone Volume Settings. Click the ringtone icon and check whether the vibration switch is turned on.
    3. Reboot the phone and test again.
    4. Back up all data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app icon disappears from the home screen?

    Please follow the below steps:
    1. If using a third party theme or plug-in, it won't have an app icon display on the home screen. Those will be available in the download files.
    2. Try restarting the phone. In many cases, the home screen will refresh, and the icon(s) will return.
    3. Go to Settings>Apps>See all Apps. In the upper right corner, tap the [three-dotted line] > Show System, then find the Nothing Launcher and clear the Storage & Cache.
    4. Uninstall the corresponding App and re-install it.

  • What do I do if contact information is lost?

    Confirm whether it could be found via backup data: Go to Settings>System>Backup and choose Backup details>Google Account Data to confirm whether contacts is enabled. Once enabled, the contact information will automatically be synced to the cloud under a good network connection.
    Reminder: It is suggested to do a regular backup to avoid any information loss.

  • What do I do if Google Photo synchronisation fails?

    Please follow the below steps:
    1. Network abnormalities
    Change the network and try again.
    2. Insufficient storage space of Google Photos
    Try emptying the cloud storage space with the following methods:
    1) Enter Google Drive, delete invalid files, and clean up the storage space.
    2) Enter Google Photo>Find low-value pictures>Select to delete. Enter Library>Trash>Select Picture> Permanently Delete, release space.
    3) Enter Google Photo>Avatar in the upper right corner>Account Storage>Review and Delete to delete invalid files.
    3. Expand Google storage space
    Desktop>Google Drive>More in the upper left corner> Buy Storage. You can choose the corresponding package for paid expansion.
    Reminder: you need to pay for the storage expansion.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if SMS messages are not being received by the other party?

    Please follow the below steps:
    1. Confirm whether the SMS number is correct.
    2. The network congestion of your operator may cause delays in receiving SMS.
    3. The recipient's mobile phone memory may be full.
    4. If the receiver has not been in the service area for a long time, the SMS may have timed out and been deleted by the SMS centre.
    5. There are sensitive words, which are directly deleted by the operator in the SMS Centre.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if MMS downloads fail?

    Please follow the below steps:
    1. First confirm whether the SIM card has opened GPRS traffic.
    2. See whether the network signal of your environment is normal.
    3. Change a SIM card to see if you can download MMS and eliminate the reason for the SIM card.
    4. After trying the above, if the MMS cannot be downloaded, try restoring to factory settings after backing up important data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there is a phone location failure?

    Please follow the below steps:
    1. There is no network connection: It is recommended that you connect to the network and try again.
    2. Go to Settings> Security>Find My Device and try again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if webpages do not display videos?

    Please follow the below steps:
    1. If may be that internet speed is slow. Try watching the videos in a Wi-Fi environment.
    2. Try a different video playback source.
    3. Lack of support for video playback plug-ins. Try downloading and installing the Adobe Flash Player plug-in.
    4. Try a different browser.
    5. Confirm whether mobile data is turned on. Check whether your mobile phone data package has exceeded its limitation.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Find My Phone can't be enabled?

    Please follow the below steps:
    1. It is recommended that you insert a valid SIM card to the mobile phone, and start the data network or connect to the wireless network.
    2. If your phone is connected to the network as normal, it is recommended that you restart your phone and try again.
    3. If the first two methods have been tried, but FInd My Phone still doesn't work, please contact the Nothing Support Team for further assistance.

  • What do I do if the lights in the Glyph Interface don't light up?


    Please follow the below steps:
    1. Check in Settings>Glyph Interface that the Glyphs are turned on.
    2. Check the time is set correctly. Go to Settings>Glyph Interface>Bedtime schedule.
    3. Restart the phone.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the virtual buttons are not working or not responding?

    Please follow the below steps:
    1. Firstly, it is recommended that you check whether the phone has recently downloaded and installed a third-party application. The issue may be caused by the incompatibility of the software and the mobile phone. It is recommended that you try to uninstall it: Settings>Apps>See all apps>Find the third-party application>UNINSTALL.
    2. Confirm whether the background is unable to respond due to multiple applications running at the same time. Try shutting down and restarting the mobile phone regularly.
    3. If it is invalid, please back up the important data, and then restore the factory settings.
    4. If the mobile phone can detect the latest version, update the mobile phone firmware version: Settings>System>System Update>Check for Update (please back up the data in the mobile phone before upgrading).
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if music cannot open for playback?


    Please follow the below steps:
    1. Clear all background apps.
    2. Restart the phone to see if this can solve the problem.
    3. Try again after changing the network environment. Confirm whether the network environment is good. Switch to a different Wi-Fi or data network and try again.
    4. Try to download music in other formats (may be related to the format compatibility of the music).
    5. If you are using a third-party player to play music, you can install other apps of the same type, restart the phone and play it again to see if it can be solved. Or try to uninstall the player and reinstall it.
    6. Check whether the mobile phone system is the latest and upgrade if not.
    7. Back up phone data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when the phone screen shows an abnormal display?


    Please follow the below steps:
    1. Turn off the developer options (if it is turned on).
    2. Switch the interface and see whether the display of other interfaces is normal. For example, switch between an app and your browser.
    3. Restart the phone.
    4. Back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when the phone screen goes white?

    Please follow the below steps:
    1. Restart the device.
    2. If this doesn't work, please back up important data, and then restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the music player fails to load lyrics?

    Please follow the below steps:
    1. Clear all background apps.
    2. Restart the phone.
    3. Check whether you can download the music lyrics file.
    4. Check the current network environment.
    5. Uninstall the music player and reinstall it.
    6. Check whether the phone has the latest system - if not, try upgrading the system.
    7. Back up phone data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if a video fails to load?

    Please follow the below steps:
    1. Confirm the network has access to the internet. Switch to other networks for testing.
    2. Open other videos and confirm whether these can load normally; if yes, the issue might be caused by the video source.
    3. Reboot the phone and try again.
    4. Check if the application or system version is the latest. If not, please upgrade.
    5. Uninstall and re-install the application.
    6. Back up all the data and then restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.