Video won't load. What can I do?

Please try the below:

1. Ensure your device is connected to the internet.
2. Confirm if other videos are loading normally. If so, the issue may be caused by the video source.
3. Reboot your phone and try again.
4. Check if the application and / or system version is the latest. If not, please update them.
5. Uninstall and re-install the application.
6. Back up your data and restore the phone to factory settings.

If the issue persists, contact our Customer Support for further assistance.