Application issue

Both models can convert speech into text, but they process audio in different ways.
Standard transcription runs directly on your device and does not require an internet connection. It allows transcription even when you are offline.
Pro transcription uses cloud-based AI models and requires an internet connection. It can benefit from continuous model improvements, enhanced language support, and advanced transcription capabilities.
The availability and performance of each model may vary depending on your device, language, network conditions, and subscription status.

Standard transcription processes speech directly on your device without sending audio to the cloud. This requires significant computing resources, especially when handling longer recordings or multiple tasks at the same time.

As a result, your phone may temporarily become warmer than usual, and in rare cases, system performance may be affected, particularly on devices with limited available memory or when many apps are running in the background.

To achieve the best experience, we recommend keeping your device updated, closing unnecessary background apps, and ensuring sufficient available storage before processing large recordings.

In many countries and regions, call recording may be subject to legal requirements regarding consent and notification. To help users comply with applicable laws and ensure that all participants are aware when a recording is taking place, a voice prompt is played when call recording starts.

This voice prompt cannot be disabled.

Before using call recording, please make sure you understand and comply with the laws and regulations in your location. You should inform all participants that the call is being recorded and obtain any consent required by local law.

Recordings may contain personal or sensitive information, so a Nothing X account is required to help protect your privacy and ensure that only authorized users can access recording content.

Signing in also enables cloud-based features, allowing your recordings to be securely synced with your account. This means you can access your uploaded recordings when signing in on a new device or after reconnecting your earbuds.

When an iOS device connects to Bluetooth via an app, it uses the BLE protocol. The Earbuds and the app are connected through Bluetooth Low Energy. During a call, the system's processing capacity and communication bandwidth are fully dedicated to the call as a high priority, and the sending and receiving of Bluetooth Low Energy information are suspended. In this case, it is normal that the app cannot be connected on the app side.

This is to be expected. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. During a call, the system prioritises the call and allocates most of its processing power and communication bandwidth to it. As a result, BLE communication is temporarily suspended, and the app can't connect to the headphones at that time.

This is to be expected. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. The earbuds and the app establish a connection via low-power Bluetooth. During a call, the system prioritises processing power and communication bandwidth for the call as priority. Therefore, the communication over low-power Bluetooth is halted.

Some Android phones may automatically clean background apps during the night or regular use due to memory management mechanisms, which can vary by manufacturer. This can cause the watch to disconnect from the app. To prevent this, we recommend manually adding the Nothing X app to the Android background cleaning whitelist. For some models, long-press the app icon > **App Info** > **Battery** > **Unrestricted**. Consult your phone manufacturer for specific instructions.

We suggest the following steps:

1. **Check Background Running Permissions**:
- In the Nothing X app, go to **My** > **Background Running Permissions** and ensure that background running permissions are enabled.

2. **Adjust Phone Settings**:
- In your phone's system settings, allow high background power consumption for the Nothing X app.
- In the application and permission management section, allow the Nothing X app to auto-start.
- For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the Nothing X app in the interface by selecting the top option.

Note: The names or paths of the settings items for different mobile phone models or different versions of the same model may vary. You can view and set them in "My - Background protection". The specific steps shall be subject to the actual content of the device.

1. Open Settings on your iPhone.
2. Tap on Bluetooth.
3. Find the earphones you want to delete.
4. Tap the 'i' icon next to the earphones.
5. Tap Forget This Device.
6. Confirm the action by tapping Forget Device in the pop-up.
7. Open the Nothing X App to pair the earphones again.

Some Android phones may automatically clean background apps during the night or regular use due to memory management mechanisms, which can vary by manufacturer. This can cause the watch to disconnect from the app. To prevent this, we recommend manually adding the app to the Android background cleaning whitelist. For some models, long-press the app icon **App Info** **Battery** **Unrestricted**. Consult your phone manufacturer for specific instructions.

We suggest the following steps:

1. **Check Background Running Permissions**:
- In the app, go to **My** **Background Running Permissions** and ensure that background running permissions are enabled.

2. **Adjust Phone Settings**:
- In your phone's system settings, allow high background power consumption for the app.
- In the application and permission management section, allow the app to auto-start.
- For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the app in the interface by selecting the top option.