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Application issue

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  • Why can't I connect CMF Headphone Pro to the app during a call on iOS devices?

    This is to be expected. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. During a call, the system prioritises the call and allocates most of its processing power and communication bandwidth to it. As a result, BLE communication is temporarily suspended, and the app can't connect to the headphones at that time.

  • Why can't I use the Nothing X app to connect to Ear (3) while on a call with an iOS device?

    This is to be expected. When connected to an iOS device, the Bluetooth connection through the app uses the BLE (Bluetooth Low Energy) protocol. The earbuds and the app establish a connection via low-power Bluetooth. During a call, the system prioritises processing power and communication bandwidth for the call as priority. Therefore, the communication over low-power Bluetooth is halted.

  • Why can’t I use the AI assistant on Nothing headphone (1)?
    Nothing products aim to bring fun and smart technology experiences. The headphones’ support for ChatGPT requires the following conditions: 1. This feature only works with Nothing phones running the latest system version. 2. You need to update and use the latest Nothing X app from the Google Play Store. 3. You must download, install, and log into the ChatGPT app from Google Play Store, and use the ChatGPT Voice function at least once. 4. In the Nothing X app, go to Controls, then set ChatGPT as the action for Single Press or Press & Hold gestures and apply the setting. Please check if all these conditions are met. If the issue persists, contact Nothing Support for further assistance.
  • Why can't my headphones pair with the Nothing X app on iPhone after a factory reset?
    Due to platform-related behavior on iOS, this issue can sometimes occur. Please try the following steps to resolve it: 1. Open the Settings app on your iPhone and go to the Bluetooth menu. 2. If the headphone device appears in the list of previously connected devices, tap the “i” icon next to it, then select “Forget This Device.” 3. Reopen the Nothing X app and follow the pairing process again.
  • Why can't I connect the headphones to the app during a call on iOS devices?
    When using an iOS device, the app connects to the headphones via the BLE (Bluetooth Low Energy) protocol. During a phone call, the system prioritises the call and allocates most of its processing power and communication bandwidth to it. As a result, BLE communication is temporarily suspended, and the app cannot connect to the headphones at that time. This is normal behavior and not a fault.
  • Why does the Nothing X App frequently disconnect from the Watch?

    Some Android phones may automatically clean background apps during the night or regular use due to memory management mechanisms, which can vary by manufacturer. This can cause the watch to disconnect from the app. To prevent this, we recommend manually adding the Nothing X app to the Android background cleaning whitelist. For some models, long-press the app icon > **App Info** > **Battery** > **Unrestricted**. Consult your phone manufacturer for specific instructions.

    We suggest the following steps:

    1. **Check Background Running Permissions**:
    - In the Nothing X app, go to **My** > **Background Running Permissions** and ensure that background running permissions are enabled.

    2. **Adjust Phone Settings**:
    - In your phone's system settings, allow high background power consumption for the Nothing X app.
    - In the application and permission management section, allow the Nothing X app to auto-start.
    - For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the Nothing X app in the interface by selecting the top option.

    Note: The names or paths of the settings items for different mobile phone models or different versions of the same model may vary. You can view and set them in "My - Background protection". The specific steps shall be subject to the actual content of the device.

  • Why does the Nothing X App frequently disconnect from the Watch?
    Some Android phones may automatically clean background apps during the night or regular use due to memory management mechanisms, which can vary by manufacturer. This can cause the watch to disconnect from the app. To prevent this, we recommend manually adding the Nothing X app to the Android background cleaning whitelist. For some models, long-press the app icon > **App Info** > **Battery** > **Unrestricted**. Consult your phone manufacturer for specific instructions.
     
    We suggest the following steps:
    1. **Check Background Running Permissions**:
    - In the Nothing X app, go to **My** > **Background Running Permissions** and ensure that background running permissions are enabled.
    2. **Adjust Phone Settings**:
    - In your phone's system settings, allow high background power consumption for the Nothing X app.
    - In the application and permission management section, allow the Nothing X app to auto-start.
    - For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the Nothing X app in the interface by selecting the top option.
     
    Note: The names or paths of the settings items for different mobile phone models or different versions of the same model may vary. You can view and set them in "My - Background protection". The specific steps shall be subject to the actual content of the device.
  • Why can't I pair Ear (open) to my iPhone after reset?

    1. Open Settings on your iPhone.
    2. Tap on Bluetooth.
    3. Find the earphones you want to delete.
    4. Tap the 'i' icon next to the earphones.
    5. Tap Forget This Device.
    6. Confirm the action by tapping Forget Device in the pop-up.
    7. Open the Nothing X App to pair the earphones again.

  • Why does the App frequently disconnect from the Watch?

    Some Android phones may automatically clean background apps during the night or regular use due to memory management mechanisms, which can vary by manufacturer. This can cause the watch to disconnect from the app. To prevent this, we recommend manually adding the app to the Android background cleaning whitelist. For some models, long-press the app icon **App Info** **Battery** **Unrestricted**. Consult your phone manufacturer for specific instructions.

    We suggest the following steps:

    1. **Check Background Running Permissions**:
    - In the app, go to **My** **Background Running Permissions** and ensure that background running permissions are enabled.

    2. **Adjust Phone Settings**:
    - In your phone's system settings, allow high background power consumption for the app.
    - In the application and permission management section, allow the app to auto-start.
    - For Android users, access the multi-task management interface (swipe up from the bottom of the screen or press the button), and lock the app in the interface by selecting the top option.