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Application

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  • My game is slow to update. What can I do?

    Please try the below:

    1. AAA(Triple-A) game updates may take longer; please wait.
    2. For other game update, there may be a network quality issue.
    - If using WiFi, check the connection is stable.
    - Confirm mobile data is turned on and ensure your phone data package hasn't exceeded its limit.

    If the issue persists, contact our Customer Support for further assistance.

  • My text messages aren't getting sent in a game. What can I do?

    Please try the below:

    1. Enter Settings > Apps > See all apps. Find the app you want and go to App info > Storage & cache. Clear the cache to remove data and restart Phone (2a). Log in to the game and try again.
    2. Change to a different network or use WiFi.
    3. Uninstall and reinstall the game.

  • I can't send voice messages in a game. What can I do?

    Please try the below:

    1. Go to Settings > Security & privacy > Privacy > Permission manager > Microphone to confirm whether the game has a microphone function. If yes, turn it on.
    2. Please check your network connection.
    3. In game App, go to App info > Storage & cache > Clear cache, and clear the data.
    4. Uninstall and reinstall the game.

  • I can't download any apps. What can I do?

    Please try the below:

    1. Switch to a different network and try again.
    2. Uninstall and delete any unused software or files and clear the data cache to create more storage space.
    3. Google Play Store may have blocked them; download them via another platform.
    4. Back up your phone data (contact, text message, etc.) and restore your phone to factory settings.

    If the issue persists, please contact our Customer Support for further assistance.

  • The download speed of the software is slow. What can I do?

    Please try the below:

    1. Connect to a different network.
    2. Try another way to download.

    If the issue persists, please contact our Customer Support for further assistance.

  • The browser isn't working. What can I do?

    Please try the below:

    1. Network problem: check if the network is stable or connect to WiFi.
    2. Find the browser app by going to Settings > Apps > See all apps > Find the App > Storage & cache > Clear storage and Clear cache.
    3. Try restarting the phone.

    If the issue persists, please contact our Customer Support for further assistance.

  • Why are some of my apps still running in the background after the one-click cleanup?

    This is to do with the Android system and expected.

  • One of my apps isn't responding. What can I do?

    Please try the below:

    1. When an app isn't responding, close the app and go to Settings > Apps > See all apps > Find apps > Storage & cache > Clear storage and Clear cache, and try again (ensure you back up your data before clearing).
    2. Too many background apps and processes can lead to insufficient RAM, which slows system programs down. Close and clear unnecessary background apps.
    3. If the phone is running for a long time and the CPU is overloaded. Restart your phone and try again.
    4. If developer options are enabled and your phone displays 'Application not responding' (ANR), we recommend that you turn developer options off.

  • An app can't access my location. What can I do?

    Please try the below:

    1. Find the app and long-press it: App info > Permissions > Location > Allow only while using the app.
    2. If a third-party protection software is installed on your phone, open the software to check whether the permission settings are disabled or blocked by it.
    3. Clear the app data or uninstall and reinstall it.
    4. Change your position and try to locate again.

    If the issue persists, contact our Customer Support for further assistance.

  • An unresponsive notification pops up when using I use an app. What can I do?

    Please try the below:

    1. Clear all background apps to ensure that your phone has enough memory.
    2. Restart your phone and then open the app, check there is enough memory and try again.
    3. Go to Settings > Apps > See all apps > Find the app > Storage & cache > Clear storage and clear cache.
    4. Update the system to the latest version.

    If the issue persists, contact our Customer Support for further assistance.

  • The browser has frozen. What can I do?

    Please try the below:

    1. Connect to a different data network or WiFi and try again. Make sure to run the browser in a stable network environment.
    2. Clear all background apps and ensure that the phone has enough random access memory.
    3. Restart your phone, then open the browser and make sure there is enough memory.
    4. Open the application settings to clear the browser cache data and then open the browser. (The data will be lost after the browser clears the cache, so back up your data before clearing).

    If the issue persists, contact our Customer Support for further assistance.

  • I can't send or receive voice messages on an app. What can I do?

    Please try the below:

    1. Log out of the app and log in again.
    2. Switch networks.
    3. Confirm whether the app is the latest version. If not, please update it.
    4. Restart your phone.
    5. Uninstall and reinstall the application.
    6. Back up your data and restore the phone to factory settings.

    If the issue persists, contact our Customer Support for further assistance.

  • My apps won't run. What can I do?

    Please try the below:

    1. Check whether the battery optimisation function is turned on on the phone. If so, disable it: find the app icon on the screen, long-press it and go to App information > App battery usage > Manage battery usage > Optimise.
    2. Check whether your mobile network is working properly. If not, restart your phone and change to a better network before running the app.
    3. Ensure the phone is updated to the latest system version. If not, update and try again.

    If the issue persists, contact our Customer Support for further assistance.

  • My app isn't sending or receiving text messages properly. What can I do?

    Please try the below:

    1. Switch the network to see if the issue is affected by the network.
    2. Log out of the app and log in again.
    3. Confirm whether the app version is the latest. If it's not the latest version, please update the software accordingly.
    4. Restart the phone.
    5. Use the app on other phones in the same network environment to see if there issue persists. If so, we advise you to contact the app creator.
    6. Uninstall and reinstall the application.
    7. Back up your data and restore the phone to factory settings.

    If the issue persists, contact our Customer Support for further assistance.

  • Third-party apps are affecting internet speed. What can I do?

    Please try the below:

    1. Check whether there is a third-party security software that can control the network speed.
    2. Check whether your phone is connected to a VPN. If so, disconnect from it.
    3. Replace the SIM card to confirm the original card is not damaged.
    4. Test the SIM card in a different phone and compare the internet connection.
    4.1. If the SIM card is undamaged and internet speed remains slow when the card is in another phone, the regional network may be abnormal or the data usage may have exceeded the limit.
    4.2. If the SIM card is undamaged and internet speed is faster when the card is in another phone, clear the application cache or uninstall and reinstall the third-party application.

    If the issue persists after the above steps, contact our Customer Support for further assistance.

  • My app won't connect to the internet. What can I do?

    Possible causes:

    1. The app doesn't have permission to access the data network.
    2. App error.
    3. System error.

    Solutions:

    1. Check if the app has network permission.
    2. Uninstall and reinstall the app.
    3. Restart the phone or restore the phone to factory settings.
    4. Test whether the app works on other phones. If not, please contact the developer for assistance.

    If the issue persists, contact our Customer Support for further assistance.

  • What do I do if a game is slow to update?

    Causes and solutions:

    1. If you're updating a large games, it may take longer.
    2. If this isn't the case, it may be the network quality.
    - If using WiFi, check if the connection is working properly or if too many people are using the network.
    - Confirm if mobile data is turned on and check if you've exceeded your data package limitat.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if text messages can't be sent in a game?

    Please try the following:

    1. Enter Settings> Apps> See all Apps. Find the app you want and go to App Info> Storage & Cache. Clear the cache to remove data and restart your phone. Log in to the game and try again.
    2. Switch to a different network or use WiFi.
    3. Uninstall and reinstall the game.

  • What do I do if I can't send voice messages in a game?

    Please try the following:

    1. Go to Settings> Security & Privacy> Privacy> Permission Manager> Microphone to confirm whether the game has a microphone function. If yes, please turn it on.
    2. Please check your network connection.
    3. In your game, go to App Info> Storage & Cache> Clear Cache, and clear the data.
    4. Uninstall and reinstall the game.

  • What do I do if I can't download an app to my phone?

    Please try the following:

    1. Try connecting to a different network..
    2. Uninstall and delete any unused software or files and clear the data cache to create more space.
    3. Try downloading the app through other platforms, as Google Play may have blocked the download.
    4. Back up any important data (contact, text message, etc.), reset to factory settings and try again.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if downloading software is slow?

    Please try the following:

    1. Try using a different network.
    2. Try another download method.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the browser doesn't work?

    Please try the following:

    1. Check if the network is working properly or use WiFi.
    2. Go to Settings> Apps> See all Apps> Find the App> Storage & Cache> Clear Storage and Clear Cache.
    3. Restart your phone.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app isn't responding?

    Please try the following:

    1. When the prompt appears in an app, close it and go to Settings> Apps> See all Apps> Find the App> Storage & Cache> Clear Storage and Clear Cache, and try again. Be sure to back up any important data before clearing.
    2. Close and clean any unnecessary background programs properly.
    3. Restart your phone and try again.
    4. If the developer options are enabled and the phone shows 'Application not responding' (ANR), turn off the developer options.

  • What do I do if an app can't access location information?

    Please try the following:

    1. Change the apps permissions: find the icon on your screen, long-press it and go to App Info> Permissions> Location> Allow only while using the app.
    2. If a third-party protection software and other similar programs are installed on your phone, open the software to check if the third party is blocking or disabling permissions.
    3. Clear the program data or uninstall and reinstall it.
    4. Change the position and try to locate again.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when an unresponsive prompt pops up when you're using an app?

    Please try the following:

    1. Clear all background apps to ensure that the phone has enough memory.
    2. Restart the phone and then reopen the app.
    3. Go to Settings> Apps> See all Apps> Find the App> Storage & Cache> Clear Storage and Clear Cache.
    4. Check if your phone and the application have the latest system or version. If not, upgrade them to the latest.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the browser freezes?

    Please try the following:

    1. Connect to a different data network or WiFi to see if the issue persists.
    2. Make sure you run the browser in a stable network environment.
    3. Clear all background applications to ensure your phone has enough running memory.
    4. Restart your phone and open the browser again to check there is enough memory.
    5. Open the App Settings, clear the browser's cached data, and then open the browser. Note that data will be lost after the browser clears the cache, so back up any important data before clearing.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app isn't sending or receiving voice messages properly?

    Please try the following:

    1. Exit the application and log in again.
    2. Switch to a different network.
    3. Confirm if the app's software is the latest. If not, update it to the latest one to see if the issue persists.
    4. Restart your phone.
    5. Uninstall and reinstall the app.
    6. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if apps won't run?

    Please try the following:

    1. Check if the Restricted function is enabled on your phone. If so, disable the function to run the software. Find the app icon on your screen, long-press and go to App Info> Battery> Manage Battery Usage> Optimised.
    2. Check if your phone network is normal. If not, restart your phone and connect it to a more stable network before running the software again.
    3. Check if your phone's system is the latest version. If not, upgrade to the latest one, open the software, and try again.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app isn't sending or receiving text messages properly?

    Please follow the below steps:

    1. Switch to a different network to see if the issue persists.
    2. Log out of the app and back in again.
    3. Confirm if the app version is the latest. If not, please update it to the latest one.
    4. Restart your phone.
    5. Compare to other phones connected to the same network to see if the issue comes up. If so, we recommend you contact the app creator.
    6. Uninstall and reinstall the application.
    7. Back up any important data and restore your phone to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if third-party apps using mobile data slow down internet speed?

    Please try the following:

    1. Check if a third-party security software is controlling the network speed.
    2. Check if your phone is connected to VPN. If so, we recommend you close it.
    3. Replace the SIM card with another one to check if the original card is damaged or not.
    4. Test the SIM card in other phones and compare the internet connection.
    a) If the SIM card is normal but other mobile phones are also experiencing slow internet access, it may be that the regional network isn't working properly or you've exceeded your data package limit.
    b) If the SIM card is working normally and the other tested phones can access the internet normally, clear the application cache, or uninstall and reinstall the third-party application.

    If the issue persists, contact the Nothing Support Team for further assistance.