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Application

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  • What do I do if a game update is slow?

    Please follow the below steps:
    1.When large games update, it may take longer. Please wait patiently.
    2. If it is not a large game update, it may be a network quality issue.
    - If using WiFi, check whether the connection is normal or if too many people are using the network.
    - Confirm whether mobile data is turned on. See whether your phone data package has exceeded its limitations.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if text messages cannot be sent in a game?

    Please follow the below steps:
    1. Enter Settings> Apps> See All Apps. Find the app you want and go to App Info> Storage & Cache. Clear the cache to remove data and restart phone (1). Log in to the game before trying again.
    2. Try changing to another network or use WiFi.

    If you still can't solve the issue, please uninstall the game and re-install.

  • What do I do if I cannot send voice messages in a game?

    Please follow the below steps:
    1. Go to Settings> Privacy> Permission Manager>Microphone to confirm whether the game has a microphone function. If yes, please turn on this function.
    2. Please check your network connection.
    3. In your game, go to App Info> Storage & Cache>Clear Cache, and clear the data.

    If you still can't solve the issue, please uninstall the game and re-install.

  • What do I do if I can't download an app to my phone?

    Please follow the below steps:
    1. It may be an error with your network. We recommend you change the network and try again.
    2. Your phone storage space may be insufficient. Please uninstall and delete any unused software or files and clear the data cache to create more space.
    3. It may be that Google Play has blocked it. We recommend you download it through other platforms.
    If you're still unable to solve the issue, we recommend you back up your phone data (contact, text message, etc.) and reset to factory settings and try again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if downloading software is slow?

    Please follow the below steps:
    1. It may be due to the network. Try using other networks.
    2. Try another download method.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the browser doesn't work?

    Please follow the below steps:
    1. A network problem: Please check whether the network is normal or try using Wi-Fi.
    2. Find the browser app by going to Settings>Apps>See all apps>Find the App>Storage&cache>CLEAR STORAGE and CLEAR CACHE.
    3. Try restarting the phone.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app isn't responding?

    Please follow the below steps:
    1. When the prompt appears in an app, close it and go to Settings>Apps>See all apps>Find the App>Storage&cache>CLEAR STORAGE and CLEAR CACHE and try again (we recommend you back up the data before clearing).
    2. Too many background programs are running, resulting in insufficient running memory to support the normal operation of system programs. We recommend you close and clean unnecessary background programs properly.
    3. The mobile phone runs for a long time and the CPU is overloaded. Restart the phone and try again.
    4. If the developer options are enabled and the phone shows "Application not responding" (ANR), we recommend you turn off the developer options.

  • What do I do if an app can't access location information?

    Please follow the below steps:
    1. Modify the permissions of the app by finding the icon on your screen, long pressing it and going to: App Info>Permissions>Location>Allow only while using the app.
    2. If a third-party protection software and other similar programs are installed on your phone, open the software to check whether the permission settings is disabled or blocked by the third party.
    3. Clear the program data or uninstall and reinstall it.
    4. Change the position and try to locate again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when an unresponsive prompt pops up when using an app?

    Please follow the below steps:
    1. Clear all background apps to ensure that the phone has enough memory.
    2. Restart the phone and then enter the app, Make sure there is enough memory and try again.
    3. Go to Settings>Apps>See all apps>Find the app>Storage&cache>CLEAR STORAGE and CLEAR CACHE
    4. Check whether the phone and the application have the latest system or version - if not, try upgrading them.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the browser freezes?

    Please follow the below steps:
    1. Try a different data network or Wi-Fi and try again. Make sure you run the browser in a stable network environment.
    2. Clear all background applications to ensure that the phone has enough running memory.
    3. Restart the phone and then open the browser to ensure that there is enough memory.
    4. Open app settings to clear the browser's cached data and then open the browser (data will be lost after the browser clears the cache, so back up data before clearing).
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app sends or receives voice messages abnormally?

    Please follow the below steps:
    1. Re-login after exiting the application.
    2. Switch the network.
    3. Confirm whether the app's software is the latest version. If not, please update the software and see whether this affects the issue.
    4. Restart the phone.
    5. Uninstall and reinstall the app.
    6. Backup data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if apps won't run?

    Please follow the below steps:
    1. Check whether the Restricted function is enabled in the phone. If so, try disabling the function to run the software. Find the app icon on your screen, long press and go to App Info>Battery>Manage Battery Usage>Optimised.
    2. Check whether your phone network is normal. If the network is not optimal, try restarting your phone and replacing it with a better network before running the software.
    3. Confirm whether the phone's system is the latest version. If not, try upgrading to the latest version, then open the software and try again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app sends or receives text messages abnormally?

    Please follow the below steps:
    1. Switch the network to see if the issue is affected by the network.
    2. Log out of the app and log in again.
    3. Confirm whether the app version is the latest. If it is not the latest version, please update the software to the latest version.
    4. Restart the phone.
    5. Compare other mobile phones in the same network environment to see if there is the same issue. If so, it is recommended that you contact the app creator.
    6. Uninstall and reinstall the application.
    7. Backup data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if third-party apps using mobile data slows down internet speed?

    Please follow the below steps:
    1. Check whether a third-party security software is controlling the network speed.
    2. Check whether a VPN is connected. If one is connected, we recommend you close the VPN.
    3. If possible, replace the SIM card with another SIM card to confirm that the original card is not damaged.
    4. Test the SIM card in other phones and compare the internet connection.
    4.1. If the SIM card is normal but other mobile phones are also experiencing slow internet access, it may be that the regional network is abnormal or the data package has exceeded the daily limit and has been limited by the operator.
    4.2. If the SIM card is normal, and other mobile phones can access the internet normally, you can try to clear the application cache or uninstall and reinstall the third-party application.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app can't use the data network to access the internet?

    Cause of the issue:
    1. The phone hasn't given permission for the app to use the data network.
    2. App error.
    3. phone (1) system error.

    Solutions:
    1. Check that the app network permissions are opened.
    2. Uninstall and reinstall the app.
    3. Restart the phone or restore system settings.
    4. Test whether other phones can use it normally. If it doesn't, it is recommended that you contact the app's support page.
    If the issue persists, contact the Nothing Support Team for further assistance.