Please try the below:
1. Find the app and long-press it: App info > Permissions > Location > Allow only while using the app.
2. If a third-party protection software is installed on your phone, open the software to check whether the permission settings are disabled or blocked by it.
3. Clear the app data or uninstall and reinstall it.
4. Change your position and try to locate again.
If the issue persists, contact our Customer Support for further assistance.