I can't send or receive voice messages on an app. What can I do?

Please try the below:

1. Log out of the app and log in again.
2. Switch networks.
3. Confirm whether the app is the latest version. If not, please update it.
4. Restart your phone.
5. Uninstall and reinstall the application.
6. Back up your data and restore the phone to factory settings.

If the issue persists, contact our Customer Support for further assistance.