Third-party apps are affecting internet speed. What can I do?

Please try the below:

1. Check whether there is a third-party security software that can control the network speed.
2. Check whether your phone is connected to a VPN. If so, disconnect from it.
3. Replace the SIM card to confirm the original card is not damaged.
4. Test the SIM card in a different phone and compare the internet connection.
4.1. If the SIM card is undamaged and internet speed remains slow when the card is in another phone, the regional network may be abnormal or the data usage may have exceeded the limit.
4.2. If the SIM card is undamaged and internet speed is faster when the card is in another phone, clear the application cache or uninstall and reinstall the third-party application.

If the issue persists after the above steps, contact our Customer Support for further assistance.