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System problem

This section Created by api

  • What do I do if there is an OTA upgrade failure?

    Please follow the below steps:
    1. It may be that the current network is unstable and the upgrade package you're downloading is damaged. Try using a different network.
    2. The battery level of phone (1) is too low. When the power is lower than 30%, the system does not allow OTA to upgrade.
    3. The OTA upgrade process may have been interrupted. Try re-upgrading.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the software can't update?

    Please follow the below steps:
    1. Check whether there is an updated version.
    2. Check whether there's enough mobile phone memory (File Management>Mobile Phone Storage).
    3. Check whether your network connection is stable. Try using 4G.
    4. Try uninstalling the software and reinstalling with the update.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • Why do some programs still run in the background after one-click cleanup?

    After the mobile phone is cleaned up, software will run in the background because of the way the Android system itself is designed.

  • What do I do if the phone is slow to boot after a software upgrade?

    Any slowness is normal. This is because, after your phone is updated, the system needs to reload all the data.

  • What do I do if an app stops running unexpectedly?

    Please follow the below steps:
    1. Go to Settings>Apps>See all apps>Find the app>Storage&cache>CLEAR STORAGE and CLEAR CACHE
    2. Swipe up the home page and clear all applications and then try again.
    3. Uninstall the application and install it again.
    4. Back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone is very slow to startup?

    Please follow the below steps:
    1. Enter the auto-start Settings page of the phone and cancel the auto-run of application that does not need to be on auto-run (some models have no auto-start option).
    2. Uninstall some applications that are not commonly used.
    3. Check whether the phone has firmware/system push notifications. if so, please upgrade the phone to the latest version. Settings>System>System Update.
    4. If it is invalid, please back up the data in the phone (such as contacts, text messages, etc.), and restore the phone to factory settings.

  • What do I do if the phone stutters while playing games?


    Please follow the below steps:
    1. Switch the data network or Wi-Fi and try again. Make sure to try again in a stable network environment.
    2. Clear all background applications to ensure that the phone has enough running memory.
    3. Reduce the game configuration (image quality, resolution, turn-off special effects) and try again.
    4. We recommend you keep the phone fully charged. The power saving mode will reduce the performance. If the power saving mode is turned on, it can be temporarily turned off.
    5. Restart the phone and then enter the game, make sure there is enough running memory and try again.
    6. Enter the application management to clear the cached data of the game and try again (the game data will be lost after clearing the cached data of a single-player game. We recommend you back up the data before clearing).
    7. Confirm whether the phone has just been updated. If so, try restarting it and try again.

    If the above solutions do not solve the problem, please check whether the game and phone system are updated to the latest version.

  • What do I do if the phone screen goes black while playing games?


    Please follow the below steps:
    1. Check the version of the game. Be sure to download the latest version of the game in Google Play.
    2. Clear the game's data: Settings>Apps>See All Apps. In the game app go to Storage & Cache>Clear Storage and Clear Cache. It is not recommended for single-player games.
    3. Upgrade to the latest software version or back up important data, and restore to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone freezes while playing games?

    Please follow the below steps:
    1. Check the game version. Please download the latest version of the game in Google Play.
    2. Clear the game's data: Settings>Apps>See All Apps. In the game app go to: Storage & Cache>Storage>Clear Cache. It is not recommended for single-player games.
    3. Upgrade to the latest software version, back up important data, and restore to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.