Please try the below:
1. Check the version of the game. Make sure you are using the latest app version.
2. Clear the gaming data by going to Settings > Apps > See all apps. In the game app, go to Strage and Cache > Storage> Clear Storage. We don't recommend this method for single-player games.
3. Update your device to the latest version, back up your data and restore the phone to factory settings.
If the issue persists, contact our Customer Support for further assistance.