Please try the below:
1. Check the game app version. Please download the latest version of the game from the Google Play Store.
2. Clear the app's data: Settings > Apps > See all apps. In the game app go to: Storage & cache > Storage > Clear cache. This operation is not recommended for single-player games.
3. Update your device to the latest version, back up your data and restore to factory settings.
If the issue persists, contact our Customer Support for further assistance.