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Bluetooth connection issue

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  • Why isn't Ear (stick) reconnecting when it is in connection range?

    Ear (stick) will disconnect when the device has exceeded the Bluetooth range or there are obstacles between them. Place Ear (stick) close to your device and open the charging case, or re-enable Bluetooth on your device and try again.

  • Why doesn't my Ear (stick) automatically reconnect after opening the charging case?
    1. It could be that the device in use is not the most recently connected. Ear (stick) will automatically reconnect to the most recently connected device. In this case, reconnect to the Ear (stick) on your device.
    2. Pairing with Ear (stick) may have been cancelled on your device. Please set Ear (stick) to pairing mode and connect again.
    3. Clean the charging contact points of Ear (stick) and the charging case to ensure that Ear (stick) can detect when the case is open.
    4. Place Ear (stick) inside the case, charge them to a suitable level, and then try again. If the issue cannot be resolved, take your device and proof of purchase to an authorised Nothing Service Centre for assistance.
  • What should I do if my Ear (stick) keeps disconnecting?

    If you earbuds keep disconnecting, try the following: 1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet). 2. Try moving indoors. Environment might affect the signal when outdoors. 3. Remove any major obstacles between your device and the earbuds. 4. If the problem persists, reset the earbuds.

  • What should I do if my Ear (stick) won't connect?

    If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your Ear (stick), try the following: 1. Ensure that your device's Bluetooth is turned on and in visible mode. 2. Ensure that your Ear (stick) is within 10 meters (33 feet) of the Bluetooth device. 3. Reset the earbuds. 4. On your device, scan for available Bluetooth connections. 5. Be sure to perform the pairing process correctly. 6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.

  • My Ear (1) keeps getting disconnected.

    1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).
    2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.
    3. Try to ensure there are few obstacles between your device and the earbuds.
    4. If the problem persists, reset the earbuds.

  • My Ear (1) won't connect.

    If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your Ear (1), try the following:
    1. Ensure that your device's Bluetooth is turned on and in visible mode.
    2. Ensure that your Ear (1) is within 10 meters (33 feet) of the Bluetooth device.
    3. Reset the earbuds.
    4. On your device, scan for available Bluetooth connections.
    5. Be sure to perform the pairing process correctly.
    6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.