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Bluetooth connection issue

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  • My ear (1) keeps getting disconnected.

    1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).
    2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.
    3. Try to ensure there are few obstacles between your device and the earbuds.
    4. If the problem persists, reset the earbuds.

  • My ear (1) won't connect.

    If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your ear (1), try the following:
    1. Ensure that your device's Bluetooth is turned on and in visible mode.
    2. Ensure that your ear (1) is within 10 meters (33 feet) of the Bluetooth device.
    3. Reset the earbuds.
    4. On your device, scan for available Bluetooth connections.
    5. Be sure to perform the pairing process correctly.
    6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.