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Bluetooth connection issue

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  • Why can't I see Nothing Ear in my phone's Bluetooth list?

    1. Since Bluetooth device searching is an interactive process between a phone and a pair of earbuds, the phone side may have Bluetooth logic issues that hinder the search for Nothing Ear. This phenomenon is not an issue with the earbuds. You can try turning the phone's Bluetooth off and then on again, or restart the device and try searching again.
    2. If the problem persists, place both earbuds in the charging case, close the lid, and wait for more than 30 seconds to allow the earbuds to reboot, or place them in the case and open the lid, then long-press the function key for more than 10 seconds to restore to factory settings before trying again.

  • What should I do if Nothing Ear does not reconnect to a device within the Bluetooth range?

    1. The earbuds will automatically disconnect when the Bluetooth connection exceeds the range. If you return to the connection range within 10 minutes, they will automatically reconnect successfully. If they stay outside of the connection range for more than 10 minutes, they will enter a timeout state without a connection. You can manually reconnect by placing the earbuds into the charging case, closing the charging case for 5 seconds, and then opening the charging case to power on the earbuds and initiate the connection again.
    2. Long-press the function button on the charging case for 5 seconds and reset to factory settings - complete when the indicator light flashes red for 10 seconds. Then re-pair for use.
    3. If the issue remains unresolved, please download and upgrade to the latest version of the Nothing X App and try again.

  • What should I do if Nothing Ear doesn't automatically connect/reconnect to my device?

    1. When connected to multiple devices, the earbuds will prioritise reconnecting with the last device connected upon powering on again. Please confirm if the last device used is the one you are currently using.
    2. If the earbuds leave the charging case and don't find the last connected device within 1 minute, they will enter a timeout state. To exit it, place the earbuds back into the case, close the lid for 5 seconds and then reopen to initiate a new connection.
    3. Perform a factory reset by holding the function button on the charging case for 10 seconds or more, and then pair the earbuds again.
    4. If the issue remains unresolved, please download and update to the latest software using the Nothing X App.

    Note: All device customisations are already integrated into the settings of Nothing OS version 1.1.4 and higher. Please keep the Nothing X app updated via the Google Play Store.

  • Why can't I see Ear (a) in my phone's Bluetooth list?

    1. Since Bluetooth device searching is an interactive process between a phone and a pair of earbuds, the phone side may have Bluetooth logic issues that hinder the search for Ear (a). This phenomenon is not an issue with the earbuds. You can try turning the phone's Bluetooth off and then on again, or restart the device and try searching again.
    2. If the problem persists, place both earbuds in the charging case, close the lid, and wait for more than 30 seconds to allow the earbuds to reboot, or place them in the case and open the lid, then long-press the function key for more than 10 seconds to restore to factory settings before trying again.

  • What should I do if Ear (a) does not reconnect to a device within the Bluetooth range?

    1. The earbuds will automatically disconnect when the Bluetooth connection exceeds the range. If you return to the connection range within 10 minutes, they will automatically reconnect successfully. If they stay outside of the connection range for more than 10 minutes, they will enter a timeout state without a connection. You can manually reconnect by placing the earbuds into the charging case, closing the charging case for 5 seconds, and then opening the charging case to power on the earbuds and initiate the connection again.
    2. Long-press the function button on the charging case for 5 seconds and reset to factory settings - complete when the indicator light flashes red for 10 seconds. Then re-pair for use.
    3. If the issue remains unresolved, please download and upgrade to the latest version of the Nothing X App and try again.

  • What should I do if Ear (a) doesn't automatically connect/reconnect to my device?

    1. When connected to multiple devices, the earbuds will prioritise reconnecting with the last device connected upon powering on again. Please confirm if the last device used is the one you are currently using.
    2. If the earbuds leave the charging case and don't find the last connected device within 1 minute, they will enter a timeout state. To exit it, place the earbuds back into the case, close the lid for 5 seconds and then reopen to initiate a new connection.
    3. Perform a factory reset by holding the function button on the charging case for 10 seconds or more, and then pair the earbuds again.
    4. If the issue remains unresolved, please download and update to the latest software using the Nothing X App.

    Note: All device customisations are already integrated into the settings of Nothing OS version 1.1.4 and higher. Please keep the Nothing X app updated via the Google Play Store.

  • Why can't Ear (2) connect with the Nothing X app after reset?

    If you are an iOS device user, please follow the steps below:
    1. Open Settings in your iOS device, and select Bluetooth to confirm whether Ear (2) is in the list devices. If yes, please tap the "i" icon and select " Forget This Device"
    2. Open the Nothing X app and follow the steps to connect to Ear (2) again.

  • Why can't my device find my lost earbud?

    There may be a Bluetooth logic problem with the phone. You can turn the Bluetooth off and on, restart the phone, and try to search again.

  • Why can't Ear (2) connect to the Nothing X App during calls with iOS devices?

    The app connection is set via BLE (Bluetooth Low Energy) protocol for iOS devices. During a call, the system's communication bandwidth is fully used to serve the call as a high priority. It is normal to be unable to connect to the app at this time.
    If you have any further concerns, please contact Nothing Customer Service.

  • What should I do if an earbud does not reconnect to a device within the Bluetooth range?

    The earbuds will automatically disconnect when they are out of the Bluetooth connection range. If you place the device back within the required range of the earbuds within 10 mins, it will re-connect successfully. If it has been more than 10 mins, it will timeout. You will then have to place the earbuds back into the case, wait 5 seconds, and reconnect.

  • What should I do if the earbud does not reconnect to a device after opening the lid of the charging case?

    1. If Ear (2) has connected to multiple devices. After opening the charging case lid, Ear (2) will automatically connect to the most recently connected device.
    2. If Ear (2) cannot find the most recently connected device one minute after the earbud has been taken out from the case, please place the earbuds into the case and after 5 seconds with it closed, open the case. Then try to connect again.
    3. Place the earbuds into the charging case, open the case, then hold the button for 10 seconds to reset. Then try the connection again.
    4. If the above steps cannot solve the issue, please make sure the Nothing X App* is up to date
    *Available for download on Google Play and iOS App Store. All device customisations are already integrated into the settings of Nothing OS devices, version 1.1.4 and higher.

  • Why isn't Ear (stick) reconnecting when it is in connection range?

    Ear (stick) will disconnect when the device has exceeded the Bluetooth range or there are obstacles between them. Place Ear (stick) close to your device and open the charging case, or re-enable Bluetooth on your device and try again.

  • Why doesn't my Ear (stick) automatically reconnect after opening the charging case?
    1. It could be that the device in use is not the most recently connected. Ear (stick) will automatically reconnect to the most recently connected device. In this case, reconnect to the Ear (stick) on your device.
    2. Pairing with Ear (stick) may have been cancelled on your device. Please set Ear (stick) to pairing mode and connect again.
    3. Clean the charging contact points of Ear (stick) and the charging case to ensure that Ear (stick) can detect when the case is open.
    4. Place Ear (stick) inside the case, charge them to a suitable level, and then try again. If the issue cannot be resolved, take your device and proof of purchase to an authorised Nothing Service Centre for assistance.
  • What should I do if my Ear (stick) keeps disconnecting?

    If you earbuds keep disconnecting, try the following: 1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet). 2. Try moving indoors. Environment might affect the signal when outdoors. 3. Remove any major obstacles between your device and the earbuds. 4. If the problem persists, reset the earbuds.

  • What should I do if my Ear (stick) won't connect?

    If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your Ear (stick), try the following: 1. Ensure that your device's Bluetooth is turned on and in visible mode. 2. Ensure that your Ear (stick) is within 10 meters (33 feet) of the Bluetooth device. 3. Reset the earbuds. 4. On your device, scan for available Bluetooth connections. 5. Be sure to perform the pairing process correctly. 6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.

  • My Ear (1) keeps getting disconnected.

    1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).
    2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.
    3. Try to ensure there are few obstacles between your device and the earbuds.
    4. If the problem persists, reset the earbuds.

  • My Ear (1) won't connect.

    If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your Ear (1), try the following:
    1. Ensure that your device's Bluetooth is turned on and in visible mode.
    2. Ensure that your Ear (1) is within 10 meters (33 feet) of the Bluetooth device.
    3. Reset the earbuds.
    4. On your device, scan for available Bluetooth connections.
    5. Be sure to perform the pairing process correctly.
    6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.