I've connected my headphones to both my phone and laptop, and am using the headphones for online meetings on my laptop. Why does the phone call audio come from the phone when I receive a call?

We apologise for any inconvenience caused. Please note the following regarding this behaviour: Some computers or online meeting applications may repeatedly attempt to reclaim the audio channel after it is interrupted by a phone call. This behaviour is related to system or application compatibility.

To resolve this:
1. Set the online meeting app to use a non-Bluetooth audio channel where possible.

2. After ending the phone call, if meeting audio does not resume, manually reselect the Bluetooth AG audio channel in the meeting app. Alternatively, power the headphones off and on to trigger automatic Bluetooth reconnection.