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Why do I feel that the earbuds don't fit snugly against the ear or tend to fall out easily
We apologize for any inconvenience this may cause. The Nothing Ear (open) is designed with an open design that rests comfortably on the side of your ear, providing a breathable experience, a more natural listening sensation, and extended battery life.
Recognizing that ear shapes vary widely, we understand that the fit and comfort may require some adjustment, especially for first-time users. Incorrect wearing methods can indeed impact comfort and stability.
To achieve the best fit, we advise following the adjustment guidelines in the user manual and official channel to find the optimal angle for your ears.
At Nothing, we take your feedback seriously and are committed to continuous improvement in our products.
Thank you for your understanding and support! -
How do I activate ChatGPT on Ear (open)?
1) ChatGPT is only compatible with Nothing smartphones. Ensure your phone system is updated to the latest version.
2) Upgrade the Nothing X app to the latest version.
3) Make sure to download, install and log into the ChatGPT app from the Google Play store and use the ChatGPT Voice feature at least once.
4) Enable and apply the ChatGPT setting through Nothing X app > Controls > Voice AI > ChatGPT. -
How do I activate the Voice Assistant on Ear (open)?
The Voice Assistant is disabled by default. To enable it, go to the Control section in the Nothing X app, choose either the left or right ear and select the Double pinch and hold gesture. Once enabled, the Voice Assistant can be activated on demand.
For additional features, download the Nothing X App from the Google Play store or the iOS App Store. -
How do I trigger gesture controls on Ear (open)?
Press the area located at the side of the earbud. The exact location is also shown in the instruction manual.
Note: the area is very sensitive so only press when you want to trigger a function to avoid false triggering. -
How do calls work when Dual Connection is enabled?
If none of the two connected devices are on a call, the call audio comes from the device that first receives an incoming call. If device A has a call in progress, and you receive an incoming call on device B, Ear (open) plays the ringtone at the same time. If device A hangs up, Ear (open) switches the call audio to device B.
If you have any further questions about Dual Connection, please check the description on nothing.tech, or contact our Customer Service. -
How does audio output work for Ear (open) when Dual Connection is enabled?
When no audio (music, video or call) is running on the two connected devices:
Ear (open) plays audio from the first device receiving the incoming call/making an outgoing call, or from the first device playing back music or video.
When only device A is playing back music or video:
1) Ear (open) switches to device B if there is an incoming call or if device B is making an outgoing call. Calls take priority with Dual Connection. Once the call on device B ends, Ear (open) resumes the music/video playback from device A.
2) When device B starts playing back music or video, Ear (open) plays back audio from the device that first played back music or video.
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Does Ear (open) cause allergic reactions, redness, swelling or itching when worn?
Our ear hooks are made from liquid silicone and have passed multiple harmful substance tests, including RoHS and REACH, as well as skin irritation and sensitivity tests, to rule out any health risks.
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How does Ear (open) perform during exercise?
Compared to traditional in-ear earbuds, Ear (open) features an innovative ear-hook design and has undergone rigorous testing to identify ear support points, for comfortable wear and stability. Ear (open) is also designed to be worn during outdoor activities such as running, cycling and yoga.
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Can I use Ear (open) while wearing glasses?
Yes, you can use Ear (open) while wearing glasses and adjust the earbuds to your preferred fit.
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Is Ear (open) sweat-resistant?
Ear (open) offers a certain degree of sweat protection but we recommend wiping any sweat off promptly to keep the earphones dry.
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Do the earbuds fall out easily during daily wear?
Compared to traditional in-ear earbuds, Ear (open) features an innovative ear-hook design and has undergone rigorous testing to identify ear support points, for comfortable wear and stability. Ear (open) is also designed to be worn during outdoor activities such as running, cycling and yoga.
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How do I charge Ear (open)?
Earbuds
Place the earbuds in the charging case and close the case to charge.
Charging case with earbuds
Place the earbuds in the charging case, close the case and connect it to a power supply using the supplied power cable.
Note: when the indicator lamp on the case flashes white, the case is charging. Once the light is steady white, the case is fully charged.