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How-To

  • How do I track the status of the repair?

    Please click on this link and input the required information to track the status of the repair.
    https://nothing.tech/pages/work-order
    Note:
    You can only track the repair status if you've applied online.

  • How do I switch from an iPhone to a Nothing phone?

    Step 1: Get ready to set up your new Nothing phone

    Make sure you have the following items:

    - Your fully charged iPhone on the latest software and its charging cable
    - Your new, fully charged Nothing phone
    - Good WiFi connection

    Note:
    We recommend you use a Google Account. Otherwise, you can’t download apps and some content won't copy to your new device.

    Step 2: Prepare your iPhone

    Turn off iMessage and Facetime on your iPhone.

    While your SIM card is still in your iPhone, go to Settings> Messages> Turn Off iMessage.
    Do the same for FaceTime and go to Settings> FaceTime> Turn Off FaceTime.
    If you have other Apple devices, deregister your phone number from them. You can continue using iMessage, but make sure your phone number deregistered on those devices.

    If you've already removed your SIM card, contact Apple to deregister your phone number with iMessage.

    Step 3: Insert your SIM card to your Nothing phone and connect to WiFi

    Now you're ready to set up your new phone. Turn on your Nothing phone, and tap → in the setup wizard. You can set your preferred language here.

    If you have a SIM card, insert it now. Then connect to WiFi or a mobile network. If not, the data won’t copy from your old device to your new one.

    Step 4: Connect the phones

    When you see, Copy Apps and Data, tap Next.

    Turn on and unlock your iPhone. Get the iPhone cable you use to charge your phone.

    Plug the smaller end of the cable into your iPhone, and the larger end into into your Nothing phone.

    On your iPhone, confirm you're happy to connect.

    On your Nothing Phone, enter your Google Account password, and tap Sign in.

    When you copy data using a cable, your texts, photos, contacts, most apps, and music will transfer.

    Step 5: Copy your data
    If you don’t want to transfer specific data, uncheck the box next to it. When you’re ready, tap Copy.

    Once your data is copied to your new Nothing phone, tap Finished. You can download any apps that haven't been transferred via the Google Play Store.

    Note:
    Depending on how much data your phone has, the transfer could take anywhere from a few minutes to over an hour.

  • How do I switch from an Android to Phone (2)?

    Step 1: Get ready to set up your new Nothing Phone.
    Make sure you have the following:

    - Your fully charged Android phone on the latest software
    - Your new, fully charged Phone (2) and its charging cable
    - A good WiFi connection

    Note:
    We recommend you use a Google Account to ensure you can download apps and copy content over to your new device.

    Step 2: Insert your SIM card & connect to WiFi
    Now you're ready to set up your new phone. Turn on your Nothing phone, and tap → in the setup wizard. You can also set your preferred language here.

    If you have a SIM card, insert it now. Then connect your new phone to a WiFi or mobile network so it can copy data over from your old device.

    Step 3: Connect the phones
    When you see Copy Apps and Data, tap Next.

    Turn on your old Android phone on and unlock it. Get the cable for your Nothing phone, and connect the two phones.

    On your Android, confirm you're happy to connect both phones.

    On your Nothing phone, enter your Google Account password, and tap Sign in.

    When you copy data using a cable, your texts, videos, contacts, calendar, and music will transfer.

    Step 4: Copy your data
    If you don’t want to transfer specific data, uncheck the box next to it. When you’re ready, tap Copy.

    Once your data is copied to your new Nothing phone, tap finished. You can download any apps that haven't been transferred via the Google Play Store.

    Note:
    Depending on how much data your phone has, the transfer could take anywhere from a few minutes to over an hour.



  • How do I delete a Google account that has been logged into the system?

    Go to Settings> Passwords and Accounts> Personal, and select the account you want to delete. Click to open a new page and click Remove Account.

  • How do I use App pinning ?

    App pinning allows you to keep the current app in view until you unpin it, for example, to let a friend play a game. If you're sharing your device with someone, we recommend they use a guest user profile.

    When app pinning is in use:
    Personal data, such as contacts and email content, may be accessible
    Pinned app may open other apps

    To use app pinning:
    Turn on app pinning, open Overview, and tap the App icon at the top of the screen. Then tap Pin.

    To unpin:
    On the pinned App, swipe up and hold to unpin.

  • How do I manage notifications?

    Option 1: Via message notification settings
    Go to Settings> Notifications> App Settings, select the corresponding application, and manage the notifications to your preference.

    Option 2: Via message notification bar
    Slide down the status bar on the message notification page and press and hold the message notification content. Click to close the notification and select the notification content to be closed on the new page. Then, click Finish.

    Note:
    Turning off the notifications of instant messaging software such as WhatsApp and Telegram may affect your timely reading of new messages.

  • How do I use battery share?

    Go to Settings> Battery> Battery Share> Use Battery Share. Enable All Battery Share. Then, place the device you want to charge on the charging coil at the back of Phone (2). It'll automatically start charging.

    Note:
    Battery Share supports most devices (ear buds, phones, and more).
    Using Battery Share may deplete your phone's battery.

  • How do I restore deleted photos or videos?

    Open the Photos app and navigate to Library on the bottom bar. Next, tap on Bin to view and restore any content deleted in the last 60 days.

  • How do I change fonts on Phone (2) ?

    You can't change the font on Phone (2). The font size can be changed by going to Settings> Display> Font Size.

  • How do I enable Dark Theme on Phone (2)?

    Option 1: Go to Settings> Connected Devices> Connection Preferences> NFC, and toggle on the Use NFC icon.

    Option 2: Swipe down from the top of the screen to access the notification status bar. Then swipe down again to access the Control centre, and toggle on the NFC icon.

  • How do I screen-cast Phone (2) to my TV?

    First, set up the screen cast feature. Swipe down twice from the top of the screen to access the expanded Quick Settings. Press the pencil icon and drag the Screen Cast tile up from the hidden tiles.

    To start mirroring, swipe down to open the Quick Settings and find the newly added Screen Recording tile. Tap it and select the target cast device to connected in the same local area network.

  • How do I block numbers on Phone (2) ?

    Open the Phone app and tap on the three vertical dots [⋮] on the right of the search bar. Then, go to Settings> Blocked Numbers> Add a Number.

  • How do I enable call waiting on Phone (2)?

    Open the Phone app and tap on the three vertical dots [⋮] on the right of the search bar. Next, go to Settings> Calling Accounts> Additional Settings, and toggle on Call Waiting.

  • How do I hide message details on the lock screen?

    Go to Settings> Lock Screen and AOD> Privacy, and personalise your notification preview.

  • How I do know when a new software update is available?

    You'll receive a notification reminding you to update to the latest software version. You can also manually check for updates by going to Settings> About Phone> Software Info. If there is a new update available, a red icon will appear next to the Nothing OS label.

  • How do I enable Game Mode on Phone (2)?

    Go to Settings> System> Game Mode to enable it.

    Game Mode is built into Phone (2) and allows you to manage notification display, false-touch protection, game screen color enhancement, game anti-disturbance, etc. to improve your game experience.

    Game Mode by default downloads and installs game applications from the Play Store. If the game application is downloaded from other channels, it will need to be manually added to Game Mode. Go to Settings> System> Game Mode> Apps> Add Apps, and add the corresponding game application.

  • How do I turn off/restart Phone (2)?

    Option 1: Combined keys
    Simultaneously press the Power and Volume up buttons to call the operation interface up. You'll see four options: Emergency, Lockdown, Power off, and Restart. Click Power off or Restart.

    Option 2: Control center panel
    Pull down the status bar, slide down on the control center panel, and click the icon in the lower right corner to call the operation interface up. You'll see four options: Emergency, Lockdown, Power off, and Restart. Click Power off or Restart.

    Tip:
    If your phone doesn't have a crash screen, you can press and hold the power button for 15 seconds to force shutdown, or press and hold the power button for 15 seconds or more to force restart.

  • How do I force restart on Phone (2)?

    Hold the Power and Volume up buttons simultaneously until the Nothing logo appears on the display.

  • How do I enable battery saver on Phone (2)?

    Swipe down twice from the top of the screen to access the expanded Quick Settings. Press the pencil icon, drag the Battery Saver tile up from the hidden tiles, and toggle it on.

    You'll also receive a prompt you to turn on battery saver when the battery of your phone goes below 15%.

  • How do I connect my Ear (1) to Phone (2)?

    Open the Fast Pair feature on your Phone (2) by opening an unpaired Ear (1) case with the buds inside. Navigate through the Fast Pair setup to finish the pairing.

    If Fast Pair doesn't appear, go to Settings> Connected Devices> Pair New Device, and search for Ear (1). For more details, please refer to the Ear (1) manual.

  • How do I open the SIM tray on Phone (2)?

    Insert the provided SIM card remover tool into the hole next to the SIM tray, located at the bottom of the phone.

  • How do I set and use my passcode on Phone (2)?

    Go to Settings> Security & Privacy> Device Lock> Lock Screen, and choose your preferred unlocking method.

    Note:
    If you want to use your fingerprint or the Face Unlock option, you'll need to set a pattern or PIN first.

  • How do I turn the camera recording light on and off?

    Select Camera> More in the upper right corner and tap More Settings> Recording light to turn it on and off.

  • How do I record on Phone (2)?

    Open the camera app and tap on the Video option on the mode selection bar.

  • How do I add the Ear (1) widget on Phone (2)?

    You can access the Ear (1) widget by long-pressing on an empty space in the homescreen and selecting Widget in the pop-up menu. Next, scroll down to the Ear (1) app and drag the widget out to the homescreen.

  • How do I use screen recording on Phone (2)?

    Swipe down twice from the top of the screen to access the expanded Quick Settings. Press the pencil icon and drag the Screen Record tile up from the hidden tiles.

    To start recording, swipe down to open the Quick Settings and find the newly added Screen Record tile. Tap it and confirm to start recording after a three-second countdown, shown on the right side of the notification bar.

    To finish recording, swipe down to open the notification centre and tap Stop to save the recording. You can access the file in Google Photos> Library> Movies.

  • How do I change the wallpaper and accent colours on Phone (2)?

    Long-press the empty space of homescreen and go to Customisation> Wallpaper and Style, and change the wallpaper or color.

  • How do I back up data on Phone (2)?

    Phone (2) uses Google's default backup routine when it's connected to WiFi and charging on standby for 2 hours. To back up immediately, go to Settings> Google> Backup, and tap on the Back up now button.

  • How to use the Find My Phone function if the phone is lost?

    If you lose your phone, you can find, lock, or erase it. If you've added a Google Account to your device, Find My Device is automatically turned on. If you allow Find My Device to encrypt your phone's most recent location and store it with Google, your device’s most recent location is available to the first account activated on the device.

    Tip: to find an device, make sure that device:
    -Is signed in to a Google Account
    -Has Location turned on
    -Has Find My Device turned on
    -Has power and is connected to mobile data or WiFi.
    -If your device is off or isn’t connected to mobile data or WiFi, you may still find its most recent location if you’ve enabled Store recent location.

    Important: If you find your device after you erase it, to use your device again, you need your Google Account password. Learn about device protection.

    1.On a browser, go to https://www.google.com/android/find/
    2.Sign in to your Google Account.
    -If you have more than one device: At the top of the sidebar, select the lost device.
    -If your lost device has more than one user profile: Sign in with a Google Account that's on the main or personal profile. Learn about user profiles.
    3.The lost device gets a notification.
    4.On the map, you'll get info about where the device is.
    -The location is approximate and may not be accurate.
    -If your device can't be found, you may find its last known location, if available.
    5.If you get a prompt, tap Enable lock & erase.
    6.Select what you want to do:
    -Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate.
    -Secure device: Locks your device with your PIN or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or device number to the lock screen.
    -Erase device: Permanently deletes all data on your device, but may not delete SD cards. After you erase, Find My Device won't work on the device.

  • How do I activate Find My Device on Phone (2) ?

    Find My Device will be automatically activated after you log into a Google account. However, the location can only be accessible if location services are toggled on. For more information, go to Settings> Google> Find My Device.