Application

Please try the below:

1. AAA(Triple-A) game updates may take longer; please wait.
2. For other game update, there may be a network quality issue.
- If using WiFi, check the connection is stable.
- Confirm mobile data is turned on and ensure your phone data package hasn't exceeded its limit.

If the issue persists, contact our Customer Support for further assistance.

Please try the below:

1. Enter Settings > Apps > See all apps. Find the app you want and go to App info > Storage & cache. Clear the cache to remove data and restart Phone (2a). Log in to the game and try again.
2. Change to a different network or use WiFi.
3. Uninstall and reinstall the game.

Please try the below:

1. Go to Settings > Security & privacy > Privacy > Permission manager > Microphone to confirm whether the game has a microphone function. If yes, turn it on.
2. Please check your network connection.
3. In game App, go to App info > Storage & cache > Clear cache, and clear the data.
4. Uninstall and reinstall the game.

Please try the below:

1. Switch to a different network and try again.
2. Uninstall and delete any unused software or files and clear the data cache to create more storage space.
3. Google Play Store may have blocked them; download them via another platform.
4. Back up your phone data (contact, text message, etc.) and restore your phone to factory settings.

If the issue persists, please contact our Customer Support for further assistance.

Please try the below:

1. Connect to a different network.
2. Try another way to download.

If the issue persists, please contact our Customer Support for further assistance.

Please try the below:

1. Network problem: check if the network is stable or connect to WiFi.
2. Find the browser app by going to Settings > Apps > See all apps > Find the App > Storage & cache > Clear storage and Clear cache.
3. Try restarting the phone.

If the issue persists, please contact our Customer Support for further assistance.