Connectivity

Please try the below:

1. When browsing the web, the phone will automatically download pictures according to the size and resolution of the screen. Loading images may be slow.
2. You can regularly clean up the browser cache.
3. Try to use different networks. If you use data, please check if your phone data package has exceeded its limit.

If the issue persists, contact our Customer Support for further assistance.

Please try the below:

1. Restart the game.
2. Switch the WiFi or data network, confirm that mobile data is switched on and try again.
3. Go to Settings > Apps > See all apps. Find the game app, go to Storage & cache to clear the cache and then restart the game.
4. Uninstall and reinstall the game.

If the issue persists, please contact our Customer Support for further assistance.