Shipping & Delivery

How to get Free shipping?
Shipping fees apply to orders below 50 (local currency). Orders over this threshold may qualify for free shipping, depending on your location and the promotion at the time of purchase.
Can I request a delivery time window?
We are currently unable to guarantee specific delivery time windows. Delivery times are determined by the logistics provider and may vary by region.
What should I do if my package is returned to sender?
If your package is returned to us, please contact our Customer Support team. We can assist with re-shipping your order or help you request a refund, depending on your preference and eligibility.
Can I ship to PO Box or APO/FPO addresses?
Unfortunately, we do not ship to PO Boxes or military addresses (APO/FPO) at this time.
When will I receive my tracking number after placing my order?
Your tracking number will be issued once your order has been processed and dispatched from our warehouse. This usually takes 1–2 business days. You will receive a notification email with the tracking details once available.
Do you ship on weekends or national holidays?
Standard and Express Shipping services typically operate on business days only. Weekend or holiday deliveries are not guaranteed. Please check the delivery options at checkout for specific availability in your region.
Why is Express Shipping not available in certain regions?
While we strive to provide the best service to all regions, there are some areas where we have limitations in enhancing our standard shipping options further. Factors such as logistical constraints, carrier limitations,and regulatory restrictions may prevent us from offering Express Shipping in these specific regions.
However, we continually explore opportunities to improve and expand our services to meet the needs of our customers in every possible way.
What happens if there's a delay with my order?
We strive to meet the promised delivery times for Express Delivery. However, in rare instances, unforeseen circumstances or issues with the shipping carrier may cause delays. If this occurs, please contact our customer support team, and we'll do our best to assist you.
Can I track my delivery?
Yes. You can track your package by the tracking number on delivery email we send. If you need help, feel free to contact our Customer Support and we’ll be happy to assist.
Can I change the delivery address?

1.We can change your address before the order label number is issued.

2.Once the order label is issued, the address cannot be changed.
How long will it take for my order to arrive?
Standard delivery typically takes 3–5 business days. However, actual delivery times may vary depending on the local courier and unforeseen circumstances, and in some cases, may take up to 2–4 weeks.
For Express Shipping, estimated delivery times depend on your location and the courier service used. In general, Express orders arrive within 1–3 business days after dispatch from our warehouse. Click here for detailed regional shipping estimates.
What do I do if my package is held at customs?
If your package is held at customs, please first contact the courier responsible for your delivery. They are usually able to assist with customs clearance procedures. Additionally, you may contact our Customer Support team so we can follow up from our side
What do I do if someone else has received the order?
Please contact our Customer Support for assistance. You may also contact the courier directly to file for a parcel lost claim. The investigation may progress faster if the courier received direct complaints from the recipient.
What do I do if my order is lost?
Please get in touch directly with your courier for clarifications. You'll find your courier's contact details in your order confirmation email.

Feel free to contact our Customer Support for further assistance.
What do I do if I've received an empty or tampered package?
Please contact our Customer Support for further assistance.
What is Express Shipping?
Express Shipping is a premium shipping option that allows you to receive your order faster than standard shipping. It prioritizes your package, ensuring quicker delivery to your doorstep.