Order & Payment

Please contact our Customer Support for further assistance. If the parcel has left our warehouse by the time we process your request, we suggest you reject the parcel when the courier attempts to deliver it. If the package has been delivered, we'll help you arrange a return. Note that you'll need to cover the return cost in this case.

We accept most major Credit and Debit Cards including Visa, Mastercard, American Express, as well as PayPal and Klarna, and some like Google Pay, Apple Pay. All currently available payment options are also viewable at checkout.

Note:
Some payment methods may not be available in your region.

If you wish to change the currency or language of the website, please select the appropriate country from the Country Selector. Please note that changing the country may affect the availabily of a shipment service to your address if you reside in a different country.

Please check the following:
1. Are you using a valid method of payment?
2. Are you using a method of payment that matches the region you are in? Sometimes online transactions are blocked if the method of payment was not issued in the country from which you are buying.
3. If you are using a card, make sure that card number, CVC, expiration date, billing address, and name on the card that you are entering match the information of the card.
4. If you are using PayPal, make sure that the PayPal account settings are correct and that you either have a balance on PayPal or your PayPal account is linked to a valid method of payment, that your PayPal account is not limited.
5. Check if you have any sort of limitations on your method of payment settings that could prevent the transaction to succeed (e.g. daily spending limit, online transactions block).
If you are still experiencing an issue, get in touch with our customer support and we will look into this matter for you.
Please do not send the details of your method of payment to us.

If your order was submitted and processed successfully, you should have received the automated order confirmation via e-mail. Please check if our confirmation message is in your spam folder. We recommend you to add our email address to your contacts, or to flag our message as secure, in order to prevent our messages from going to the spam folder next time. If you cannot find our confirmation e-mail, it is possible that your order has not been processed successfully. We recommend you to check if the transaction is reflected in your payment method. If you have not received an order confirmation and the transaction does reflect againts your method of payment, please contact our support so that we can investigate this matter for you.

1. Before the shipping label is generated for the order, you can contact our customer service directly to make changes.

2. Once the shipping label is generated, the order cannot be modified.

1. Your order was automatically cancelled due to an security check by our risk control system to ensure safe transactions for both you and Nothing.
2. Your payment has already been refunded. If you need assistance placing a new order, please contact us at support@nothing.tech.

Yes, you can place an order using guest checkout.

Once your order is successfully placed, you will receive an "Order Confirmation" email, which confirms your purchase and includes your order details.

You will automatically receive an order confirmation email after placing your order, which includes the downloadable invoice details.

If you need a formal invoice (e.g., for tax or business purposes), please contact our customer support team with your order number. We’ll be happy to generate and send a PDF invoice for your records. You can contact us directly at support@nothing.tech.

Please contact our customer support team directly. We will assist you in verifying the charge and issuing a refund if applicable.

Your order is undergoing a risk review. Once the process is complete, the order will either be released for shipping or cancelled with a full refund.

Applicable taxes or VAT will be displayed clearly during checkout based on your shipping location.

You can contact us directly at support@nothing.tech. We will generate a bulk payment link for you, which only supports PayPal payments.

Yes, student discounts are available through our partner platform UNiDAYS. You can apply directly on their website.

If your order is in “chargeback” or “dispute” status, we are unable to process a refund directly as the payment is held by platform. The bank's chargeback investigation can take 2–3 months. For a quicker resolution, we recommend cancelling the chargeback or dispute and contacting support@nothing.tech for a direct refund request.