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Returns & Exchanges

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  • Do you provide a pre‑paid shipping label for returns?

    Yes, we provide a pre-paid return label for eligible return requests

  • What happens if my return package is lost in transit?

    1. If you use our provided return label, we will work with the logistics provider to investigate. If the item cannot be located, we will file a claim on your behalf.
    2. If you use your own shipping method, we can support the investigation, but you will need to file a claim directly with the carrier.

  • Can I just keep the promotional products?

    No, all items,including promotional or free gifts,must be returned in order to receive a full refund

  • Can I return part of my order and keep the rest?

    Yes, partial returns are accepted. However, all bundled or promotional items must be returned together to qualify for a refund

  • What if I cancelled my order, will I get a refund on the express shipping?

    Yes, if you cancel your order before it has been shipped, you will typically receive a refund for the express shipping fee. When you cancel your order, the shipping process is halted, and the shipping cost associated with the order should be refunded back to your original payment method.

    However, if the order has already been shipped before you cancel it, the shipping fee may not be refundable. In such cases, you may still be eligible for a refund on the product cost itself once the returned items.

  • How do I find the nearest Service Centre?

    Please contact our Customer Support to help you find the closest Service Centre.

  • How do I return my order?


    Please get in touch with our customer support within 30-day of the product delivery date, and we will look into this for you.

    We ask that the product(s) be kept in reasonable condition, and if possible, returned in the original packaging.

    The return and refund policy only applies to the products sold on Nothing official website.

    If your purchase includes a free gift,it must be returned along with the phone.

    *This is not applicable in India,for more info, please contact our customer support.

  • What is your return policy?


    Nothing offers a 30-day return policy on its products. The return and refund policy is varied by products,please contact customer support for more details.
    You may also find further Warranty information at this link:(LINK).
    If your purchase includes a free gift, it must be returned along with the phone.
    *This is not applicable in India,for more info, please contact our customer support.

  • What information do I need to provide when contacting customer support?

    Please when contacting the customer support team please make sure to have in your hands the following information: your full name, email address, phone number, order number, your confirmation email with your order number, your cryptocurrencies address.

  • I've returned my order. When will I receive my refund?

    We will promptly process your refund once your returned device is received and inspected. Once processed, please allow 14 working days for the fund to become available on your method of payment.