What should I do if one or both my earbuds are not working?

If audio is not playing from one or both earbuds, try the following: 1. Try different apps to confirm if the problem is specific to the app on your chosen device. 2. Ensure that the media volume is not low or muted on your device. 3. Disconnect and reconnect the earbuds via Bluetooth. 4. Reset the earbuds.