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  • What do I do if the phone fails to record sound?

    Please follow the below steps:
    1. Check whether the phone storage space is full. If so, delete some data and try again.
    2. Please long press “Voice Recorder” on the phone, click “App Info>Storage & cache” to clear the cache and storage space, and try again.
    3. It may be a third party program compatibility problem. It is recommended that you uninstall the recently installed third party program and try again.
    4. It also may be a system failure. Please back up data and restore the factory settings. Or download the latest software from the NOTHING official website to upgrade the phone.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the camera is slow to open?

    Please follow the below steps:
    1. Avoid running too many programs in the background.
    2. Go to Settings>Apps>See all apps>Find Camera>Storage&cache>CLEAR STORAGE and CLEAR CACHE
    3. Uninstall the recent installed software that may be not compatible with the phone.
    4. Back up important data and then restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if photos cannot be saved?

    Please follow the below steps:
    1. Try to take more pictures to see if they can be saved.
    2. Check whether the storage space that comes with the phone is sufficient. If necessary, free up space to store photos.
    3. Go to Settings>Apps>See all apps>Find Camera>Storage&cache>CLEAR STORAGE and CLEAR CACHE. Then then try to take a photo.
    4. If the above still does not help, please save your data and then restore the phone to factory settings or update to the latest system.

  • What do I do if the focus is slow when taking pictures?

    Please follow the below steps:
    1. Check whether the issue still occurs when using third-party apps.
    2. Clear the storage by going to Settings>Apps>See all apps>Find Camera>Storage&cache>CLEAR STORAGE and CLEAR CACHE.
    3. Restart the phone.
    4. After backing up your phone's data, restore to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • Why do some programs still run in the background after one-click cleanup?

    After the mobile phone is cleaned up, software will run in the background because of the way the Android system itself is designed.

  • What do I do if the phone is slow to boot after a software upgrade?

    Any slowness is normal. This is because, after your phone is updated, the system needs to reload all the data.

  • What do I do if the sound comes from the receiver and not from the speakers when playing music?

    Restart your phone. If there is still an issue, please back up your phone's data first and restore to factory settings.

    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if Phone (1) cannot connect to a computer?

    Please follow the below steps:
    1. Go to Settings>About Phone>Software Info>Build Number and tap 7 times. After "You are in developer mode" appears, please turn on USB debugging in Setting> System>Developer Options>USB Debugging.
    2. If the phone is charging, unplug and re-plug the cable. If "USB for Transfer Files" does not show up on the phone, please restart the phone and try again.
    3. Try a different data cable to check whether it is caused by the abnormality of the data cable interface.
    4. Confirm whether the USB port of the phone is normal, and ensure that the data cable can be inserted regularly.
    5. Confirm whether the phone driver software is installed on the computer. If the computer displays a new device prompt when the mobile phone is connected to the computer, it is generally a driver problem. We recommend reinstalling the driver software.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app isn't responding?

    Please follow the below steps:
    1. When the prompt appears in an app, close it and go to Settings>Apps>See all apps>Find the App>Storage&cache>CLEAR STORAGE and CLEAR CACHE and try again (we recommend you back up the data before clearing).
    2. Too many background programs are running, resulting in insufficient running memory to support the normal operation of system programs. We recommend you close and clean unnecessary background programs properly.
    3. The mobile phone runs for a long time and the CPU is overloaded. Restart the phone and try again.
    4. If the developer options are enabled and the phone shows "Application not responding" (ANR), we recommend you turn off the developer options.

  • What do I do if the phone won't turn off?

    If the phone cannot be turned off by pressing the power button and volume up key simutaniously, you can do the following:
    1. Check if the button is faulty.
    2. Check if the mobile phone is in a state of crash, or is stuck. Press and hold the power button for over 12 seconds to force restart the phone.
    4. If it is invalid, please uninstall and delete the recently downloaded software.
    5. We recommend you back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app stops running unexpectedly?

    Please follow the below steps:
    1. Go to Settings>Apps>See all apps>Find the app>Storage&cache>CLEAR STORAGE and CLEAR CACHE
    2. Swipe up the home page and clear all applications and then try again.
    3. Uninstall the application and install it again.
    4. Back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone is unresponsive when charging?

    You can charge your phone in the following ways:
    1. Charge the phone through the charger: please use the Nothing original data cable and charger to connect the phone to a power outlet for charging.
    2. Charge the phone through the USB interface: connect the phone to the computer or other device through the data cable. The connection method dialog box will pop up, please click Only charge.

    Learn what the battery and charging icons mean
    You can judge the current battery status by the battery icon on the phone's status bar and the lightning bolt icon next to the battery.
    Note: After the battery percentage is turned on, the battery icon will display the battery value. (setting path: Setting >Battery>Battery Percentage)

  • What do I do if battery drops quickly, and how do I check the details of power consumption?

    Please follow the below steps:
    1. Fast power consumption in a low temperature environment:
    At low temperature, the activity of lithium battery deteriorates, resulting in increased power consumption. This is a normal occurance. When the mobile phone returns to normal room temperature, it will return to normal.
    2. Fast power consumption with 5G network:
    When the mobile phone uses the 5G network, the 4G network is turned on simultaneously, so the power consumption will increase compared to using the 4G network alone. You can turn it on or off according to your needs. (Path:Settings>Network & internet>SIMs>Preferred network type.
    3. Fast power consumption after upgrade:
    After the mobile phone is upgraded, due to system integration and optimisation, it will increase some power consumption. It is recommended that you restart the phone after the screen is off and charge for one night after the upgrade. Or it will recover by itself after 2-3 days of normal use.
    4. Check the power consumption details of the phone:
    You can go to "Settings>Battery>Battery Usage" on your phone to check the power consumption details of corresponding programs.

  • What do I do if the phone is very slow to startup?

    Please follow the below steps:
    1. Enter the auto-start Settings page of the phone and cancel the auto-run of application that does not need to be on auto-run (some models have no auto-start option).
    2. Uninstall some applications that are not commonly used.
    3. Check whether the phone has firmware/system push notifications. if so, please upgrade the phone to the latest version. Settings>System>System Update.
    4. If it is invalid, please back up the data in the phone (such as contacts, text messages, etc.), and restore the phone to factory settings.

  • What do I do if the virtual buttons are not working or not responding?

    Please follow the below steps:
    1. Firstly, it is recommended that you check whether the phone has recently downloaded and installed a third-party application. The issue may be caused by the incompatibility of the software and the mobile phone. It is recommended that you try to uninstall it: Settings>Apps>See all apps>Find the third-party application>UNINSTALL.
    2. Confirm whether the background is unable to respond due to multiple applications running at the same time. Try shutting down and restarting the mobile phone regularly.
    3. If it is invalid, please back up the important data, and then restore the factory settings.
    4. If the mobile phone can detect the latest version, update the mobile phone firmware version: Settings>System>System Update>Check for Update (please back up the data in the mobile phone before upgrading).
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if music cannot open for playback?


    Please follow the below steps:
    1. Clear all background apps.
    2. Restart the phone to see if this can solve the problem.
    3. Try again after changing the network environment. Confirm whether the network environment is good. Switch to a different Wi-Fi or data network and try again.
    4. Try to download music in other formats (may be related to the format compatibility of the music).
    5. If you are using a third-party player to play music, you can install other apps of the same type, restart the phone and play it again to see if it can be solved. Or try to uninstall the player and reinstall it.
    6. Check whether the mobile phone system is the latest and upgrade if not.
    7. Back up phone data and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone stutters while playing games?


    Please follow the below steps:
    1. Switch the data network or Wi-Fi and try again. Make sure to try again in a stable network environment.
    2. Clear all background applications to ensure that the phone has enough running memory.
    3. Reduce the game configuration (image quality, resolution, turn-off special effects) and try again.
    4. We recommend you keep the phone fully charged. The power saving mode will reduce the performance. If the power saving mode is turned on, it can be temporarily turned off.
    5. Restart the phone and then enter the game, make sure there is enough running memory and try again.
    6. Enter the application management to clear the cached data of the game and try again (the game data will be lost after clearing the cached data of a single-player game. We recommend you back up the data before clearing).
    7. Confirm whether the phone has just been updated. If so, try restarting it and try again.

    If the above solutions do not solve the problem, please check whether the game and phone system are updated to the latest version.

  • What do I do if the internet is slow or it is slow to download?

    Please follow the below steps:
    1. If the current location of the network coverage weak, such as in a closed environment like high-speed rail, the network coverage is generally poor, and the internet will be slow.
    2. If a metal protective case is used, the network signal will be affected. we recommend you remove the metal protective case or use a plastic or leather protective case.
    3. Replace the SIM card and check whether it is caused by the SIM card.
    4. Currently, some operator cards have traffic restrictions for the traffic package cards launched by the operator. If it exceeds the carrier's monthly traffic limit, the carrier will limit the Internet access speed of the phone. For details, please consult the carrier to confirm whether the traffic limit is exceeded.

  • What do I do if the line is intermittent during a phone call?

    Please follow the below steps:
    1. If the phone line is bad, we recommend you hang up the phone and call again.
    2. The network environment is poor, such as weak signal, unstable signal, etc., which cannot meet the requirements of good communication, please try to change the network environment.
    3. If there are high-speed moving objects such as high-speed rail or a highway nearby, please try to use it in a different environment.
    4. If the SIM card is seriously worn or has poor contact, re-insert the card or replace the card.
    5. Backup mobile phone data (phone number and SMS, etc.) and restore factory settings.
    6. After backing up the mobile phone data, refresh the phone or update the firmware to the latest version.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there is no sound when playing videos?


    Please follow the below steps:
    1. Adjust the multimedia volume. Enter the phone Settings>Sound&vibration>Media volume, and adjust the media volume to the maximum.
    2. Back up important data on the phone and restore factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the location toggle cannot be turned on?

    Please follow the below steps:
    1. Try to turn on the Location switch again: Settings>Location>Use Location>Set to Enable.
    2. After restarting the phone, try to open the Location as normal.
    3. Try restoring the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone freezes when taking pictures?


    Please follow the below steps:
    1. It is recommended that you clean the background applications or restart the mobile phone, and then re-enter the application.
    2. Enter Settings>Apps>See all apps>Find Camera>Storage&cache>CLEAR STORAGE (this operation will not delete the photos that have been taken).
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the Wi-Fi toggle can't be turned on?


    Please follow the below steps:
    1. Go to Settings>Network & Internet>Internet>Wi-Fi and toggle the Wi-Fi switch.
    2. Please turn on and off Airplane Mode, and try to turn on the Wi-Fi switch.
    3. Restart the phone and try to open Wi-Fi normally.
    4. We recommend you restore the factory settings after backing up the data.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if there is excess noise when playing videos?


    Please follow the below steps:
    1.Try a different video to see if the issue is still there.
    2. Back up important data and restore to factory settings.
    3. Dust and impurities within the speaker may be causing the issue. If so, a basic clean is needed.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if an app can't access location information?

    Please follow the below steps:
    1. Modify the permissions of the app by finding the icon on your screen, long pressing it and going to: App Info>Permissions>Location>Allow only while using the app.
    2. If a third-party protection software and other similar programs are installed on your phone, open the software to check whether the permission settings is disabled or blocked by the third party.
    3. Clear the program data or uninstall and reinstall it.
    4. Change the position and try to locate again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when the phone screen shows an abnormal display?


    Please follow the below steps:
    1. Turn off the developer options (if it is turned on).
    2. Switch the interface and see whether the display of other interfaces is normal. For example, switch between an app and your browser.
    3. Restart the phone.
    4. Back up the data and restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do when the phone screen goes white?

    Please follow the below steps:
    1. Restart the device.
    2. If this doesn't work, please back up important data, and then restore the phone to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if charging is slow or doesn't fully charge?


    Please follow the below steps:
    1. Please make sure you use the official Nothing adapter and charging cable. If using a different charger to charge, the software will recognise it as a non-standard charger and will limit the charging current, resulting in insufficient charging.
    2. Try to replace the adapter and data cable to see if this affects the charging.
    3. It is recommended not to use the phone while charging.
    4. Restart the phone and try charging again.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone screen goes black while playing games?


    Please follow the below steps:
    1. Check the version of the game. Be sure to download the latest version of the game in Google Play.
    2. Clear the game's data: Settings>Apps>See All Apps. In the game app go to Storage & Cache>Clear Storage and Clear Cache. It is not recommended for single-player games.
    3. Upgrade to the latest software version or back up important data, and restore to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.

  • What do I do if the phone freezes while playing games?

    Please follow the below steps:
    1. Check the game version. Please download the latest version of the game in Google Play.
    2. Clear the game's data: Settings>Apps>See All Apps. In the game app go to: Storage & Cache>Storage>Clear Cache. It is not recommended for single-player games.
    3. Upgrade to the latest software version, back up important data, and restore to factory settings.
    If the issue persists, contact the Nothing Support Team for further assistance.