Archive

Please follow the below steps:
1. Clear all background apps.
2. Restart the phone.
3. Check whether you can download the music lyrics file.
4. Check the current network environment.
5. Uninstall the music player and reinstall it.
6. Check whether the phone has the latest system - if not, try upgrading the system.
7. Back up phone data and restore factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Turn Airplane Mode on and off, and then dial again.
2. Calls are largely affected by the network. Try changing the network environment and call again.
3. Clear all background apps to ensure that the phone has enough memory.
4. Restart the phone and then enter the app, Make sure there is enough memory and try again.
5. Enter the app settings to clear the cached data and try again (we recommend you back up data before clearing).

If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Switch Wi-Fi off and on.
2. Try a different Wi-Fi.
3. Try to clear WLAN data: Settings>Network & Internet>Internet>Wi-Fi> Saved Networks, select the corresponding WiFi name, select Forget, and then reconnect later.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Clear all background apps to ensure that the phone has enough memory.
2. Restart the phone and then enter the app, Make sure there is enough memory and try again.
3. Go to Settings>Apps>See all apps>Find the app>Storage&cache>CLEAR STORAGE and CLEAR CACHE
4. Check whether the phone and the application have the latest system or version - if not, try upgrading them.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Turn Airplane Mode on and off, and then dial again.
2. Go to settings>Network&internet>SIMs>Enable 4G Calling or disable 4G Calling to try again.
3. Calls are largely affected by the network. Try changing the network environment and call again.
4. Try a different SIM card to check if it is better.
5. Update the firmware of the phone to the latest version
6. Back up phone data and restore factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Try a different data network or Wi-Fi and try again. Make sure you run the browser in a stable network environment.
2. Clear all background applications to ensure that the phone has enough running memory.
3. Restart the phone and then open the browser to ensure that there is enough memory.
4. Open app settings to clear the browser's cached data and then open the browser (data will be lost after the browser clears the cache, so back up data before clearing).
If the issue persists, contact the Nothing Support Team for further assistance.

If the signal is unstable, and the 2G/3G/4G/5G network switches frequently:
1. If you're using a metal phone case, we recommend you remove it.
2. Try to avoid places with dense crowds or poor signal.
3. Try replacing the SIM card for a comparative test to check whether it's a phone or a SIM card problem.
4. Turn Airplane Mode off and on to see if the signal returns back to normal.
5. Check whether the mobile phone system is up to date. Try updating the mobile phone system to the latest version and see if this affects signal.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Re-login after exiting the application.
2. Switch the network.
3. Confirm whether the app's software is the latest version. If not, please update the software and see whether this affects the issue.
4. Restart the phone.
5. Uninstall and reinstall the app.
6. Backup data and restore factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Check whether the Restricted function is enabled in the phone. If so, try disabling the function to run the software. Find the app icon on your screen, long press and go to App Info>Battery>Manage Battery Usage>Optimised.
2. Check whether your phone network is normal. If the network is not optimal, try restarting your phone and replacing it with a better network before running the software.
3. Confirm whether the phone's system is the latest version. If not, try upgrading to the latest version, then open the software and try again.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. After connecting to Wi-Fi successfully, please stay within a reasonable distance of the Wi-Fi to avoid automatic disconnection caused by the weak network signal.
2. When too many devices are connected to the same Wi-Fi network, automatic disconnection may occur.
3. If you use a metal protective case, please remove the protective case and try again.
4. Please turn off the Wi-Fi and turn it on again to check again.
5. Try to use another Wi-Fi network
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Switch the network to see if the issue is affected by the network.
2. Log out of the app and log in again.
3. Confirm whether the app version is the latest. If it is not the latest version, please update the software to the latest version.
4. Restart the phone.
5. Compare other mobile phones in the same network environment to see if there is the same issue. If so, it is recommended that you contact the app creator.
6. Uninstall and reinstall the application.
7. Backup data and restore factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Check whether a third-party security software is controlling the network speed.
2. Check whether a VPN is connected. If one is connected, we recommend you close the VPN.
3. If possible, replace the SIM card with another SIM card to confirm that the original card is not damaged.
4. Test the SIM card in other phones and compare the internet connection.
4.1. If the SIM card is normal but other mobile phones are also experiencing slow internet access, it may be that the regional network is abnormal or the data package has exceeded the daily limit and has been limited by the operator.
4.2. If the SIM card is normal, and other mobile phones can access the internet normally, you can try to clear the application cache or uninstall and reinstall the third-party application.
If the issue persists, contact the Nothing Support Team for further assistance.

Cause of the issue:
1. The phone hasn't given permission for the app to use the data network.
2. App error.
3. Phone (1) system error.

Solutions:
1. Check that the app network permissions are opened.
2. Uninstall and reinstall the app.
3. Restart the phone or restore system settings.
4. Test whether other phones can use it normally. If it doesn't, it is recommended that you contact the app's support page.
If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Adjust the volume. Go to Settings>Sound & Vibration>Media Volume to set the volume at maximum.
2. Back up all the data and then restore factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:
1. Confirm the network has access to the internet. Switch to other networks for testing.
2. Open other videos and confirm whether these can load normally; if yes, the issue might be caused by the video source.
3. Reboot the phone and try again.
4. Check if the application or system version is the latest. If not, please upgrade.
5. Uninstall and re-install the application.
6. Back up all the data and then restore factory settings.
If the issue persists, contact the Nothing Support Team for further assistance.

If the microphone adds noise that makes it difficult for others to understand you during phone calls, try the following:
1. Ensure that you have the latest firmware installed.
2. Record audio and playback to test the mics.
3. Check and confirm that no dirt is blocking any of the 3 microphones.
4. Disconnect and reconnect the earbuds.
5. Reset the device.

Ensure that the charging device and USB-C cable are in working condition and connected correctly to the charging case.
Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
If you are charging wirelessly, ensure that your wireless charger is Qi compatible and Ear (1) is correctly placed in the centre of the charger.

If the volume level is faint or quieter than normal, try the following:
1. Test different apps to determine if the problem is specific to an app or Ear (1).
2. Ensure that your device media volume is not low, or raise the volume.
3. Disconnect and reconnect the earbuds.
4. Reset the device.

1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).
2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.
3. Try to ensure there are few obstacles between your device and the earbuds.
4. If the problem persists, reset the earbuds.

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your Ear (1), try the following:
1. Ensure that your device's Bluetooth is turned on and in visible mode.
2. Ensure that your Ear (1) is within 10 meters (33 feet) of the Bluetooth device.
3. Reset the earbuds.
4. On your device, scan for available Bluetooth connections.
5. Be sure to perform the pairing process correctly.
6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.

To charge the Ear (1) earbuds, place the them in the charging case and close the lid securely.

To charge the Ear (1) case, connect a USB-C cable to the case and power source. You can also use a Qi-compatible wireless charger.