Archive

Please try the following:

1. Adjust the multimedia volume. Go to Phone Settings> Sound & Vibration> Media Volume, and adjust the media volume to the maximum.
2. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Turn the Location switch on again: Settings> Location> Use Location> Set to Enable.
2. Restart your phone and turn the Location switch on.
3. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Clean the background applications or restart your phone, and then reopen the camera app.
2. Enter Settings> Apps> See all Apps> Find Camera> Storage & Cache> Clear Storage. This won't delete photos that have been already taken.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Go to Settings> Network & Internet> Internet> WiFi, and toggle the WiFi switch.
2. Turn Airplane Mode on and off, and turn the WiFi switch on again.
3. Restart your phone and try to turn on WiFi normally.
4. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1.Try a different video to see if the issue persists.
2. Back up any important data and restore your phone to factory settings.
3. Clean your phone to ensure dust and impurities aren't causing the issue.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Change the apps permissions: find the icon on your screen, long-press it and go to App Info> Permissions> Location> Allow only while using the app.
2. If a third-party protection software and other similar programs are installed on your phone, open the software to check if the third party is blocking or disabling permissions.
3. Clear the program data or uninstall and reinstall it.
4. Change the position and try to locate again.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Turn off the developer options if they're turned on.
2. Switch the interface and see whether the display of other interfaces is working. For example, switch between from an app to your browser.
3. Restart your phone.
4. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Restart the device.
2. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if the charger is working properly by connecting it to other devices. If it's not charging them, it's faulty and will need replacing. Note: Some chargers may have compatibility issues. We recommend you use a mainstream one.

2. If your charger is working, try and:
a) Replace the charging cable or adjust the Type-C connector.
b) Check if there is any foreign object in your phone's charging port. If yes, use a dry tool such as a brush to clean it and try again.
c) Please ensure that the surrounding temperature is suitable during the charging process — between 15°C and 35°C is ideal.

If none of the above helps, contact the Nothing Support Team for further assistance.

Please try the following:

1. Switch to using a Nothing official charger and data cable if using gadgets from a different brand.
2. Replace the charger and data cable to see if the adapter or data cable is broken.
3. Avoide using high-power consumption applications (especially games, videos, cameras, etc.) when charging. If your phone heats up seriously, restart it and wait for the temperature to drop before charging.
4. Ensure you're charging your phone in a suitable temperature between 15°C and 35°C.
5. Restart your phone and re-plug the data cable.

If the above methods do not resolve your issue, please contact the Nothing customer service team for further assistance.

Please try the following:

1. Check if the game's version is the latest. If not, download the latest one in Google Play.
2. Clear the game's data by going to Settings> Apps> See all Apps. In the game app, go to Storage and Cache> Clear Storage and Clear Cache. Note we don't recommend this method for single-player games.
3. Upgrade to the latest software version and restore your phone to factory settings. Be sure to back up important data beforehand.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if the game's version is the latest. If not, download the latest one in Google Play.
2. Clear the game's data by going to Settings> Apps> See all Apps. In the game app go to, Storage & Cache> Storage> Clear Cache. Note we don't recommend this method for single-player games.
3. Upgrade to the latest software version and restore your phone to factory settings. Be sure to back up important data beforehand.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Clear all background apps.
2. Restart the phone.
3. Check if you can download the music lyrics file.
4. Check the current network environment.
5. Uninstall the music player and reinstall it.
6. Check if your phone has the latest system. If not, upgrade it to the latest.
7. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Turn Airplane Mode on and off, and then dial again.
2. Change the network environment and call again.
3. Clear all background apps to ensure your phone has enough memory.
4. Restart your phone and reopen the app.
5. Open the App Settings, clear the browser's cached data, and try again. Note that data will be lost after the browser clears the cache, so back up data before clearing.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Switch WiFi off and on.
2. Connect to a different WiFi.
3. Clear WLAN data: go to Settings> Network & Internet> Internet> WiFi> Saved Networks, select the corresponding WiFi name, select Forget, and then reconnect.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Turn Airplane Mode on and off, and then dial again.
2. Go to Settings> Network & Internet> SIMs> Enable 4G Calling or Disable 4G Calling to try again.
3. Change the network environment and call again.
4. Try a different SIM card.
5. Update the phone's software to the latest version.
6. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Connect to a different data network or WiFi to see if the issue persists.
2. Make sure you run the browser in a stable network environment.
3. Clear all background applications to ensure your phone has enough running memory.
4. Restart your phone and open the browser again to check there is enough memory.
5. Open the App Settings, clear the browser's cached data, and then open the browser. Note that data will be lost after the browser clears the cache, so back up any important data before clearing.

If the issue persists, contact the Nothing Support Team for further assistance.

At the moment, not all areas support 5G network. We recommend you ask locals and your network operator to confirm if your location supports 5G network and if your SIM card supports 5G network.

If both the local network and the SIM card support 5G network, try the following:

1. Enter Settings> Network & Internet> SIMs, and check if the network setting option of the SIM card selected in data preference is correct.
2. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Mobile Data switch is turned on.
3. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Preferred Network Type is set to 5G.
4. Ask your network operator whether to enable roaming restrictions. If yes, enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the Roaming switch is turned on.
5. Enter Settings> Network & Internet> SIMs, select the corresponding network card, and check if the data warning exceeds the limit.
6. If Battery Saver is enabled, close it and check again.
7. Switch the Airplane Mode on and off, or restart your phone and check again.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Remove the phone case if using a metal one.
2. Avoid places with dense crowds or poor signal.
3. Replace the SIM card to see if the issue is with the phone or SIM card.
4. Turn Airplane Mode off and on to see if the signal goes back to normal.
5. Check if the phone's system is up to date. If not, update it to the latest one and see if this improves the signal.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if the mute button is on. If so, turn it off.
2. Please contact our Customer Service Centre to check if your phone's microphone is blocked or damaged by foreign matter, dust, or debris.
3. Check the signal strength at both the caller and receiver ends. Poor signal on either end can affect the clarity of sound.
4. Use an earphone suitable for your phone and check if the other person can hear you.
5. Update the phone software.
6. Restart your phone.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Exit the application and log in again.
2. Switch to a different network.
3. Confirm if the app's software is the latest. If not, update it to the latest one to see if the issue persists.
4. Restart your phone.
5. Uninstall and reinstall the app.
6. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if the Restricted function is enabled on your phone. If so, disable the function to run the software. Find the app icon on your screen, long-press and go to App Info> Battery> Manage Battery Usage> Optimised.
2. Check if your phone network is normal. If not, restart your phone and connect it to a more stable network before running the software again.
3. Check if your phone's system is the latest version. If not, upgrade to the latest one, open the software, and try again.

If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:

1. Once your phone is successfully connected to WiFi, stay within reasonable distance of the WiFi to avoid automatic disconnection caused by weak network signal.
2. Ensure not too many devices are connected to the same WiFi and overloading the network.
3. If using a metal protective case, remove it and try again.
4. Please turn the WiFi off and on again.
5. Switch to a different WiFi network.

If the issue persists, contact the Nothing Support Team for further assistance.

Please follow the below steps:

1. Switch to a different network to see if the issue persists.
2. Log out of the app and back in again.
3. Confirm if the app version is the latest. If not, please update it to the latest one.
4. Restart your phone.
5. Compare to other phones connected to the same network to see if the issue comes up. If so, we recommend you contact the app creator.
6. Uninstall and reinstall the application.
7. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if a third-party security software is controlling the network speed.
2. Check if your phone is connected to VPN. If so, we recommend you close it.
3. Replace the SIM card with another one to check if the original card is damaged or not.
4. Test the SIM card in other phones and compare the internet connection.
a) If the SIM card is normal but other mobile phones are also experiencing slow internet access, it may be that the regional network isn't working properly or you've exceeded your data package limit.
b) If the SIM card is working normally and the other tested phones can access the internet normally, clear the application cache, or uninstall and reinstall the third-party application.

If the issue persists, contact the Nothing Support Team for further assistance.

Cause of the issue:

1. The phone hasn't given permission for the app to use the data network.
2. App error.
3. Phone (2) system error.

Solutions:

1. Check that the app network permissions are opened.
2. Uninstall and reinstall the app.
3. Restart the phone or restore system settings.
4. Test whether other phones can use it normally. If it doesn't, we recommend you contact the app's support page.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Adjust the volume. Go to Settings> Sound & Vibration> Media Volume to set the volume at maximum.
2. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please try the following:

1. Check if your device is connected to the internet. Switch to other networks for testing.
2. Open other videos and check if they load normally. If yes, the issue might be to do with the video source.
3. Reboot your phone and try again.
4. Check if the application or system version is the latest. If not, please upgrade.
5. Uninstall and reinstall the application.
6. Back up any important data and restore your phone to factory settings.

If the issue persists, contact the Nothing Support Team for further assistance.

Please click on this link and input the required information to track the status of the repair.
https://nothing.tech/pages/work-order
Note:
You can only track the repair status if you've applied online.

Step 1: Get ready to set up your new Nothing phone

Make sure you have the following items:

- Your fully charged iPhone on the latest software and its charging cable
- Your new, fully charged Nothing phone
- Good WiFi connection

Note:
We recommend you use a Google Account. Otherwise, you can’t download apps and some content won't copy to your new device.

Step 2: Prepare your iPhone

Turn off iMessage and Facetime on your iPhone.

While your SIM card is still in your iPhone, go to Settings> Messages> Turn Off iMessage.
Do the same for FaceTime and go to Settings> FaceTime> Turn Off FaceTime.
If you have other Apple devices, deregister your phone number from them. You can continue using iMessage, but make sure your phone number deregistered on those devices.

If you've already removed your SIM card, contact Apple to deregister your phone number with iMessage.

Step 3: Insert your SIM card to your Nothing phone and connect to WiFi

Now you're ready to set up your new phone. Turn on your Nothing phone, and tap → in the setup wizard. You can set your preferred language here.

If you have a SIM card, insert it now. Then connect to WiFi or a mobile network. If not, the data won’t copy from your old device to your new one.

Step 4: Connect the phones

When you see, Copy Apps and Data, tap Next.

Turn on and unlock your iPhone. Get the iPhone cable you use to charge your phone.

Plug the smaller end of the cable into your iPhone, and the larger end into into your Nothing phone.

On your iPhone, confirm you're happy to connect.

On your Nothing Phone, enter your Google Account password, and tap Sign in.

When you copy data using a cable, your texts, photos, contacts, most apps, and music will transfer.

Step 5: Copy your data
If you don’t want to transfer specific data, uncheck the box next to it. When you’re ready, tap Copy.

Once your data is copied to your new Nothing phone, tap Finished. You can download any apps that haven't been transferred via the Google Play Store.

Note:
Depending on how much data your phone has, the transfer could take anywhere from a few minutes to over an hour.