Troubleshooting

App function issue

• The App stopped working, what should I do?

Application

• What do I do if a game update is slow?
• What do I do if text messages cannot be sent in a game?
• What do I do if I cannot send voice messages in a game?
• What do I do if I can't download an app to my phone?
• What do I do if downloading software is slow?
• What do I do if the browser doesn't work?

See all 15 articles

Bluetooth connection issue

• My ear (1) keeps getting disconnected.
• My ear (1) won't connect.

Calling & Network issue

• What do I do if the data network does not work?
• What do I do if there are network errors when downloading or updating a game?
• What do I do if the internet is slow or it is slow to download?
• What do I do if the line is intermittent during a phone call?
• What do I do if the phone freezes or is unresponsive when calling?
• What do I do if calls disconnect automatically?

See all 8 articles

Camera

• What do I do if the camera is slow to open?
• What do I do if photos cannot be saved?
• What do I do if the focus is slow when taking pictures?
• What do I do if the phone freezes when taking pictures?

Charging issue

• The charging is taking too long.
• The LED lights on the charging case do not work.
• My ear (1) won't charge.

Connectivity

• Why is my web browsing slow?
• What do I do if my game keeps disconnecting?
• What do I do if phone (1) cannot connect to a computer?
• What do I do if the location toggle cannot be turned on?
• What do I do if the Wi-Fi toggle can't be turned on?
• What do I do if the Wi-Fi does not connect automatically?

See all 7 articles

Function issue

• The Active Noise Cancellation (ANC) is not working.
• One or both my ear (1) earbuds are not working.

Functions & Settings

• What do I do when battery share doesn't work?
• What should I do if the time in the status bar is different from the Clock widget?
• Why is Face Unlock not working?
• Why won't my phone vibrate?
• What do I do if an app icon disappears from the home screen?
• What do I do if contact information is lost?

See all 19 articles

Mic issue

• The microphone is malfunctioning.

Power & Charging

• What do I do if the phone won't turn off?
• What do I do if the phone is unresponsive when charging?
• What do I do if battery drops quickly, and how do I check the details of power consumption?
• What do I do if charging is slow or doesn't fully charge?

System problem

• What do I do if there is an OTA upgrade failure?
• What do I do if the software can't update?
• Why do some programs still run in the background after one-click cleanup?
• What do I do if the phone is slow to boot after a software upgrade?
• What do I do if an app stops running unexpectedly?
• What do I do if the phone is very slow to startup?

See all 9 articles

Sound

• What do I do if the phone fails to record sound?
• What do I do if the sound comes from the receiver and not from the speakers when playing music?
• What do I do if there is no sound when playing videos?
• What do I do if there is excess noise when playing videos?
• What do I do if there's no sound from the speakers when I play videos?

Sound issue

• I hear crackling or static sounds.
• The incoming volume is too low.
• The microphone volume is low.

Others

• How to find the SN/IMEI of my Nothing product?
• I have lost one of my earbuds.